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All reviews boutique hotel front desk great boutique peachtree street street noise marta station chain hotels within walking distance rooms are small corner room valet service business trip room service valet parking world of coca cola business or pleasure the ritz carlton
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Reviewed May 29, 2018

This was our first time in Atlanta, so we decided to splurge on a hotel downtown, and the Ellis seemed to fit the bill. We arrived very early in the morning and were overjoyed to have been checked in so early--that's where our good cheer stopped, for the most part. We were so grateful for the complimentary early check-in, but so disappointed in the accommodation.

The room itself was very underwhelming, and quite small for the price we paid for it. It was also very dark, even though we turned every light on. The overall feel was shabby and mediocre, with a shower that ran outside the door; no exhaust fan in the bathroom (but old dirt and dust stuck to the vent); a piece of the toilet lid missing (so you were seated at an angle); only decaf coffee offered in the room because the cleaning staff filled in the Keurig spaces with only decaf pods; tired and dated hallways; and elevators that sometimes accepted the room cards and sometimes did not--we joked with some other guests that they had the same issues and had to take the stairs, too. For reference, we were in Room 404.

On the plus side, the staff were amazing (especially Katya at the front desk and the gentleman serving breakfast in the ground floor restaurant), and the location was unbeatable. That was not enough to warrant another stay, so if we ever find ourselves in Atlanta again, we will be seeking other, actually newly renovated, accommodation.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank morganaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, General Manager at The Ellis Hotel, responded to this reviewResponded May 30, 2018

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies.







































































































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Reviewed May 29, 2018 via mobile

We really enjoyed our weekend stay at the Ellis. Everyone was very nice...beginning with the bellman Mike. Can’t remember all the names but all the staff was excellent. The Ellis was a good value compared to many of the hotels in this area. Also a short walk to some good restaurants. The walk to the new dome is about one mile but is manageable and doesn’t go through any “sketchy “ neighborhoods.

Stayed: May 2018, travelled as a couple
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, General Manager at The Ellis Hotel, responded to this reviewResponded May 30, 2018

Thank you for your 5-star review from your recent stay at the Ellis Hotel. I was happy to hear you felt our staff was excellent, that you really enjoyed your weekend with us and that we were a good value!. I will personally let Mike our Bellman know of your kind words. Our entire Team looks forward to welcoming you back in the future as our valued guest!

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Reviewed May 21, 2018 via mobile

Right down town and so close to restaurants (hard rock cafe is just around the corner) the staff is amazing and the idea of staying in a boutique hotel is becoming a great new way to enjoy Hotel living. The rooms are just fabulous and location can’t be beat. Just a great stay for a great price!

Stayed: May 2018, travelled as a couple
Thank brewColumbus_Georgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, General Manager at The Ellis Hotel, responded to this reviewResponded May 22, 2018

Thank you for your 5-star review from your recent stay at the Ellis Hotel. I was so very glad to hear your stay with us was a "Wow" from our great location in Downtown to our amazing staff and great value! Our entire Team looks forward to welcoming you back in the future as our valued guest.

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Reviewed May 19, 2018

Kudos to LJ. The first room did not meet my standards, so LJ personally escorted me to the second room to ensure that I was satisfied. LJ was so elegant and classy, but not like the corporate "fake" manners. She made me feel at home as well as the staff.

What would improve the Ellis? Find a way to make the lounge a place to linger or take in a dinner. It is very small with an unremarkable menu. Once that is worked out, I could envision the grille room becoming a destination.

  • Stayed: May 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Alanrsegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, General Manager at The Ellis Hotel, responded to this reviewResponded May 21, 2018

Thank you for your 4-star review from your recent stay at the Ellis Hotel. I will personally thank LJ for the kindness and great service she gave to you. I also wanted to let you know that we are in the beginning planning stage of renovating our Terrace Bistro Restaurant & Lounge in the hopes of doing exactly what you recommended. Our entire Team looks forward to welcoming you back in the future as our valued guest!

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Reviewed May 1, 2018 via mobile

Nice boutique hotel in a good location for tourists, short walk to Hooters and Hard Rock Cafe and the aquarium and Coca Cola. Rooms were spacious enough, nice beds, bathroom was fine. Staff were very friendly and helpful.

Stayed: May 2018, travelled as a couple
1  Thank KaraT27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, General Manager at The Ellis Hotel, responded to this reviewResponded May 1, 2018

Thank you for your 5-star review from your recent stay at the Ellis Hotel. I was glad to hear you found our staff here at the Ellis to be friendly and helpful, that our location was convienient and our guest rooms spacious with good beds. Our entire Team looks forward to welcoming you back in the future as our valued guest!

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