My wife and I are fans of the Embassy Suites and stay at their properties whenever possible. ES Atlanta Galleria lived up to our expectations in almost every way. Whenever we travel, we do choose location based on the availability of an indoor pool, because our 9-year-old LOVES to swim. When we donned our bathing wear and hit the pool, it was unremarkable that this indoor pool was FREEZING cold, nothing we hadn't experienced at other properties. It WAS remarkable, however, that their hot tub was TOO HOT to endure for any length of time...for adults or kids. This tub was set at a humanly-intolerable temperature. When I mentioned it to the front desk staff, the young lady told me they would have the temperature lowered. The next day when we returned to the pool, NO CHANGE. It was even hotter than the previous evening.
Now if you're a business traveler who hasn't any intention of swimming, this is a great hotel for you. Great manager's reception, delicious in-suite dining and an outstanding made-to-order breakfast. But if you're traveling with your kids and desire a great pool experience, you'll be sadly disappointed.
That said, the property was recently-renovated and clean, and the staff are friendly and helpful (save for following up on the pool complaint). Given the aforementioned circumstances, however, I can't say that we would return. The pool is a deal-breaker for us.More
- Room Service