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“Great Hotel!” 5 of 5 bubbles
Review of Sheraton Atlanta Hotel

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Sheraton Atlanta Hotel
Ranked #28 of 172 Hotels in Atlanta
Certificate of Excellence
Nashville, Tennessee
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great Hotel!”
5 of 5 bubbles Reviewed 26 April 2012

This is a really nice Sheraton! The staff was so amazing! Everyone smiled, acknowledged me anywhere I went, the room was super clean, and the food was great! Will stay there again.

Room Tip: I would not take a walk alone around the hotel.
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ops79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 27 April 2012
Thanks very much for such a great review of the hotel! Come back soon, Nashville is just a few hours away!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,928 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (677)
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English first
Lake Forest, California, United States
1 review
5 of 5 bubbles Reviewed 26 April 2012

Kudos to Jerome Bell for his courteous service during my recent stay at the Sheraton Atlanta. This goes for the rest of the hotell staff too!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sherree G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 27 April 2012
We greatly appreciate your comments, especially about Jerome. He's been a great addition to our team and we're very happy he took such good care of you. Hope to see you again soon! Safe Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, PA
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

The staff at the Sheraton Atlanta is the tops beyond a shadow of a doubt. Kiki, the daytime conceige went to great lengths to help me retrieve my favorite hat which was forgotten in the airport shuttle. The hotel is situated within walking distance of many attractions.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 27 April 2012
We're glad Kiki was able to get your hat back! She's one of the best we have and we appreciate that you pointed her efforts out. Thanks very much for staying with us, come back soon. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina, United States
1 review
5 of 5 bubbles Reviewed 24 April 2012

The hotel couldn't have been at a better location, the room was nice and clean, and the staff was excellent!! Paul Martin was great as were the rest of the doorman they were very helpful and knowledgeable. I'd definitely recommend this hotel and look forward to staying there again in the very near future.

  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 25 April 2012
We think Paul is great too! Thanks for staying with us as well as for the very kind review. We really appreciate the recommendation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Louis MO
1 review
5 of 5 bubbles Reviewed 24 April 2012

I spent 4 nights at the hotel, and it was pleasant and very enjoyable. I slept comfortably, the room was very well maintained, there was peace and quiet in the evening, and the food was very good. It was helpful to have an on-call IT person to speak with when I had trouble connecting to the Internet. And staff members went out of their way to make eye contact and be friendly and attentive. That makes such a difference in the experience!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Juliamrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 25 April 2012
We really appreciate your business and your great review of the hotel! Sounds like you enjoy your 4 day stay with us. Hope to see you back again soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WAXAHACHIE
Level Contributor
8 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 24 April 2012

Amazing customer service from beginning to end - including Aaron, the head bellman (who remembered not only our name but where we were visiting four days later), Jim, our Concierge, to those who serviced our room, and those who were servers in any of the restuaurants - including the Starbucks Cafe - the level of service has set a high bar for future hotel visits. The room was pleasantly appointed with comfortable bedding and enough room to feel comfortable. The bathroom was a little small but that was a small part of the trip experience. Located blocks from the major attractions of CNN, the World of Coke, Olympic Park,and the world famous Georgia Acquarium, the Sheraton Atlanta gets high marks for location, qulaity, and service.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dallasgirl51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 25 April 2012
What a great review! Thanks very much for mentioning Jim and Aaron. We think they are amazing people too! We'll give them a special thank you for taking such great care of you. Hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

Hotel staff here was very friendly. Our corner room was great. I liked the 'green' housekeeping option offered, but think it needs improvement. Currently, guests who 'opt out' of housekeeping services receive no maid service at all. Instead, these guests should receive light housekeeping service in their rooms -- linens are not changed, but bed is made up; towels left on the floor are replaced; trash is emptied. I often stay in other hotels that provide this option. I don't mind skipping daily linen service to conserve resources, but this option left me feeling neglected.

Room Tip: Corner rooms are large and sunny.
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  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 25 April 2012
Thanks very much for staying with us and we really appreciate the feedback on the Make a Green Choice program. Just to let you know for the future, our housekeeping staff would be happy to service your room however you wish. Just let us know how you prefer it and we'll make it happen for your next stay! We would love the oppotunity to personalize your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#12 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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