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All reviews the ritz carlton club level lobby lounge phipps plaza turn down service bit dated indoor pool room service fitness center four seasons valet parking upon check buckhead rc concierge properties mall
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Reviewed December 6, 2016

We just enjoyed a wonderful extended birthday weekend with them. Walking in, the chandeliers sparkle, the decorations are just the right number, properly fluffed, tasteful and fun.
The staff is quick with a smile, opening the doors, helping out any way they can.
The shuttle they are offering is the best, the chauffeurs super.
The room was updated with furniture and bathroom, full walk in shower.
The room was very clean. The bed was luxurious, with the best pillows ever.
The floor was only available by people with rooms on that floor, great security.
The exercise options are incredible, many ellipticals, stepper, treadmills, weight by resistance. It overlooks an indoor pool nicely set up with chairs and a hot tub.
Location is unbeatable with Phipps, Lennox and outlet mall so close by.
Great stay.

Room Tip: Ask for a quiet, secure floor
  • Stayed: December 2016, travelled as a couple
    • Value
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1  Thank Catherine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded December 9, 2016

Dear Guest,

our team of ladies and gentlemen and I are delighted to know that you thoroughly enjoyed your recent birthday get-way - thank you for making us part of your special celebration and for taking the time to share your kind feedback.

We look forward to the next opportunity to be of service and to provide you with an experience that is, once again, reflective of our longstanding reputation of excellence.

We wish our a very Happy Holiday Season.

Warm regards,

Erwin Schinnerl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2016

Ritz Carlton buck head is located within walking distance to both mall! Also to increadible restaurants. The ritz was beautifully decorated for Christmas, they had Christmas carols in the lobby and hot cocoa!!!!

  • Stayed: November 2016, travelled with friends
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Review collected in partnership with The Ritz-Carlton Hotel Company
Thank A5709CDlisak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded December 9, 2016

Dear Guest,

our team of ladies and gentlemen joins me in thanking you for your feedback and for spending your special holiday get-away with us.

We look forward to the next opportunity to be of service and to provide you and your friends with yet another experience that is worth remembering.

We value your loyalty and look forward to your return.

Warm regards and Happy Holidays!

Erwin Schinnerl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2016

Room was hot was never able to get the temperature correct. Room service is sooooooo slow. Room is not nice dated. Plumbing is bad. I would never stay there again. The only good thing was the lobby Christmas decorations.

  • Stayed: December 2016, travelled on business
    • Value
    • Location
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Review collected in partnership with The Ritz-Carlton Hotel Company
Thank johnwS5138HP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded December 6, 2016

Dear Guest,

thank you for taking the time to share your comments regarding your recent visit to our hotel. Our team of ladies and gentlemen and I are disappointed to hear that we did not meet your expectations, since we take great pride in delivering on our promises of service and product excellence for our valued guests.

We hope to have the opportunity of welcoming you back in the future to restore your trust, since your experience is not reflective of our long-standing reputation.

We wish you Happy Holidays!

Erwin Schinnerl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2016

WE needed a suite and got a standard. We had no pillows or comforters. We froze. Do not let football fans ruin the stay for everyone else. I love college football, but this was like a bad frat party atmosphere.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank jfinley18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded December 7, 2016

Dear Guest,

thank you for your recent visit to our hotel and for sharing your feedback with us.

Our team of ladies and gentlemen and I are quite dismayed to hear that we were unable to meet your expectations in terms of your preferred room assignment, due to limited availability and that your experience was marred by other guests who attended sporting events in our city that weekend.

It is always our intention to not just meet, but even exceed our valued guests expectations, thus we are most disappointed to have not delivered on our service promise.

We do look forward to the opportunity to welcoming you back, so we may provide you with the level of comfort, attention to detail and highly personalized service our hotel's reputation has been built upon over the past 30 years.

Warm regards,

Erwin Schinnerl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2016

I have stayed at this hotel every year for over 20 years. It never disappoints. Great service, great stay. Tons of good restaurants and good shopping close by. From the maid staff to the concierge, they go over and beyond to make you happy. One of the best hotels in US. They know your name and work hard to make sure every need is met.

  • Stayed: December 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded December 9, 2016

Dear Guest,

thank you for sharing your kind comments regarding your recent visit to our hotel with us.

Our team of ladies and gentlemen and I are delighted to know that we met your expectations and we value your many years of loyalty to our hotel. We look forward to the next opportunity to be of service and to provide you, once again, with an experience that is truly worthy of our reputation.

Happy Holidays!

Erwin Schinnerl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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