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trvlanywhere
Florida

Fantastic

5.0 of 5 bubblesReviewed Mar 24, 2024
Beautiful eclectic hotel in the heart of Atlanta. Not much for scenic views. Be ready for the downtown big city experience. Hard rock restaurant right across the street. Don’t plan on parking your car yourself. Valet parking available only.
Date of stay: October 2023
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this review
Responded 4 weeks ago
Thank you so much for the positive review! We hope to welcome you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 491 reviews
Reviewed March 8, 2024

Hotel is nice, staff are friendly and helpful, valet made us come to them in the rain but not a 5 star so here we are, comfortable bed and nice roomy shower. Hotel bar/restaurant was great. Food was decent and the drinks were on point. Nikki was an amazing host and made us feel welcome after a long day of traveling.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tyler H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Thank you for sharing your experience while staying with us! We appreciate both positive and constructive comments to ensure we deliver the best possible experience to our guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2024

I am taking the time to send this review about Thomas Jenkins at the front desk of the Hotel Indigo in Atlanta Downtown. We have stayed many times & Thomas makes us feel like family as soon as we walk through the doors. He is so accomodating and goes above & beyond to make sure our stay is 5-star! Thomas Jenkins is a true asset to Hotel Indigo and can honestly say, when in Atlanta, we won't be staying anywhere else!

Room tip: Use the valet service.........Sterling & Shaquille are fabulous and really take care of your vehicle. They couldn't be nicer young men.
Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank PAM H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Thank you for sharing your experience with us! We agree that Thomas is outstanding.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 13, 2024

The staff at this hotel are the worst people I've seen in Atlanta so far. Outside on their property there are frequently people in need of medical attention and psychiatric attention dying laying down and the employee stationed outside doesnt call paramedics. They also allow very aggressive dangerous drug addicts to harass people on their property. I watched a man push a harmless fragile old man with a cane down could have killed him because he got too close to him , and the staff were right there didn't call police . The hotel itself is depressing and feels like an office or government building -the most unwarm place I've seen in Atlanta so far. The staff are cold with no emotional intelligence. The beds and blankets were of horrible quality and the food might as well be from the trailer park. I would never let my kids around the type of staff that work at this hotel from the top on down to the lower level employees. It is not a hotel appropriate for singles, for business travellers, for families , or any other category of people except pimps and hookers. Robert Cole does nothing but publicity stunts to fight the obvious and *treatable* poverty and drug abuse right outside the front window. No I'm not talking about downtown Atlanta as a whole I have more than a few places I like and return to...I'm talking about the staff and ownership.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank 0Haus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 22, 2024 via mobile

We were locked out in the cold for 10 mins. It was very cold outside and we had to bang on a door to get let inside this hotel - ridiculous!!! Their excuse - the lobby would be full of homeless people if the doors were unlocked and they could not turn the revolving door on because it would make the lobby too cold. Wow!! We’ve stayed at the Westin next door and had a wonderful stay. For the extra $50-100 I’d stay at the Westin. Needless to say we won’t be back to this place…after standing in the cold we didn’t expect rude behavior from the valet and front desk staff. This is some unprofessional operation in my opinion.

Room tip: Stay at the Westin next door!!!
Date of stay: January 2024
Trip type: Travelled with family
1  Thank Aaron M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded January 25, 2024

Hello, Aaron M!

Thank you for sharing your experience! We are sorry to hear our security procedures caused you an inconvenience during your stay. We have reviewed your comments with our team as part of our regular process evaluations to reduce any unnecessary pain points. We take the safety of our guests very seriously.

Best wishes!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2024

We stayed two nights due to a conference. First, the room and facilities were very accommodating (and we had 50 in our party). Second, and more importantly, the service was exceptional. From the valet to the front desk, they were polite and professional. I also want to acknowledge the gentleman who was taking tickets at breakfast (and cleaning and speaking to our party), sir your attitude spoke volumes. Multiple people commented on your professionalism.

Not sure when we will return, but I assure you that we will check here, first,for availability.

Dave

Date of stay: January 2024
Trip type: Travelled with friends
Thank Dave C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Thank you so much for sharing your experience with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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