I am taking the time to send this review about Thomas Jenkins at the front desk of the Hotel Indigo in Atlanta Downtown. We have stayed many times & Thomas makes us feel like family as soon as we walk through the doors. He is so accomodating and goes above & beyond to make sure our stay is 5-star! Thomas Jenkins is a true asset to Hotel Indigo and can honestly say, when in Atlanta, we won't be staying anywhere else!

The staff at this hotel are the worst people I've seen in Atlanta so far. Outside on their property there are frequently people in need of medical attention and psychiatric attention dying laying down and the employee stationed outside doesnt call paramedics. They also allow very aggressive dangerous drug addicts to harass people on their property. I watched a man push a harmless fragile old man with a cane down could have killed him because he got too close to him , and the staff were right there didn't call police . The hotel itself is depressing and feels like an office or government building -the most unwarm place I've seen in Atlanta so far. The staff are cold with no emotional intelligence. The beds and blankets were of horrible quality and the food might as well be from the trailer park. I would never let my kids around the type of staff that work at this hotel from the top on down to the lower level employees. It is not a hotel appropriate for singles, for business travellers, for families , or any other category of people except pimps and hookers. Robert Cole does nothing but publicity stunts to fight the obvious and *treatable* poverty and drug abuse right outside the front window. No I'm not talking about downtown Atlanta as a whole I have more than a few places I like and return to...I'm talking about the staff and ownership.