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Jovonne C

Great experience

4.0 of 5 bubblesReviewed 4 weeks ago
I recently stayed here this past week for a tech conference. Tempest was checked me in, she is the sweetest and so informative! She even helped me resolve a discrepancy and I would return back to the hotel just for their service. The rooms were also very clean.
Date of stay: June 2024
Trip type: Travelled on business
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this review
Responded 3 weeks ago
Thank you for sharing your experience with us! Tempest is certainly a model of professionalism and genuine care. We appreciate you recognizing her by name! We look forward to hosting you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 495 reviews
Reviewed 4 weeks ago

Not a good experience. 2nd days housekeeping never showed up with clean towels. They said we requested no service, not true! Left personal belongings after my stay. Took 2days for staff to verify they had it. After sending prepaid label 3 more days before it was mailed. Stressful conversations and lack of confirmations. Room had an unpleasant odor too.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alison D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent H, Guest Services / Front Office at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded 4 weeks ago

alisonA5217PC,

We apologize that we were unable to deliver a positive stay experience while you were in our hotel. We do not take this lightly, and we hope that we have an opportunity to win you back in the future. Please contact me if you are returning in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had the best overnight stay - from Sierra’s friendliness checking us in at the front desk to Caprice’s excellent bar service - five stars all around! The room was wonderfully clean, well-appointed, and comfortable. We can’t wait to come back the next time we’re in Atlanta!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sydni F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Hello, 120sydnif!

Thank you so much for providing your positive feedback, particularly the input regarding our specific team members who made your stay memorable! We have so many amazing team members who want nothing more than to provide elevated service and experiences for our guests. We will certainly celebrate this success, and we look forward to hosting you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2024

I had booked many months in advance for a business trip. Upon arrival at 11pm local time after a transatlantic flight I was told that they had overbooked the hotel and that there was no room for me or for my colleague. The receptionist acted like we should be extremely grateful that they had found us another hotel rather than leaving us to spend the night on the streets. She ordered us a taxi after we asked her to do so (why didn’t she volunteer to do so in the first place?) which never arrived. So we ended up having to order an Uber. At midnight we arrived at our replacement hotel that was nowhere near as convenient. If that’s the level of service I should expect then I’m never staying at an IHG hotel again.

Date of stay: May 2024
Trip type: Travelled on business
Thank David P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded June 3, 2024

Hi there, davidpD4152CA!

Thank you for sharing your experience with us! We deeply regret the circumstances that caused you to relocate to another property. This is an extremely rare situation that was unavoidable in this. Please do not allow this outlier to completely sour your view of IHG as this was wholly isolated to our property.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 24, 2024

Beautiful eclectic hotel in the heart of Atlanta. Not much for scenic views. Be ready for the downtown big city experience. Hard rock restaurant right across the street. Don’t plan on parking your car yourself. Valet parking available only.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank trvlanywhere2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded April 17, 2024

Thank you so much for the positive review! We hope to welcome you back soon!

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Reviewed March 8, 2024

Hotel is nice, staff are friendly and helpful, valet made us come to them in the rain but not a 5 star so here we are, comfortable bed and nice roomy shower. Hotel bar/restaurant was great. Food was decent and the drinks were on point. Nikki was an amazing host and made us feel welcome after a long day of traveling.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tyler H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded April 17, 2024

Thank you for sharing your experience while staying with us! We appreciate both positive and constructive comments to ensure we deliver the best possible experience to our guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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