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FarAway44965217895

Great hotel clean,comfortable,great location.

5.0 of 5 bubblesReviewed Aug 1, 2024via mobile
I love this hotel! It is located near the Mart and is clean,comfortable and quite. It has large rooms with comfortable beds and safety features such as a key is required to access the elevators. Best of all it has Thomas who always makes us feel welcome !
Date of stay: July 2024
Room Tip: Valet parking makes check in easy.
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this review
Responded Aug 2, 2024
Hi there, FarAway44965217895!

Thank you for staying with us and sharing your experience with us. We love our Mart guests and our partnership with AndMore/AmericasMart. Thomas is the blueprint for True Hospitality!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 26, 2024 via mobile

Comfortable room, very clean, requested quiet and it was but not much of a view, well located for the convention center and the downtown area. Easy check in/check out. It was ideal for a work trip. This part of Atlanta seemed kind of worn, not quite quiet exactly but not lively -maybe the time of year.

Date of stay: April 2024
Trip type: Travelled on business
Thank Follync
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded July 29, 2024

Hi there, Follync!

We appreciate you choosing to stay with us and providing your experience with us! As is true with every location around the world, activity waxes and wanes. We cannot tell the dates of your recent stay based on this post; however, we suspect it may have come between two significant city-wide events in which the energy level was a bit lower than normal. With many significant events on the horizon for downtown Atlanta (including the World Cup in 2026!), the Mayor, Central Atlanta Progress, and many other organizations have cooperative initiatives to brighten up the downtown/midtown area over the next 18-24 months. It is an exciting time for all living and working in this area. We hope you'll allow us to host you again, so you can witness all the magic getting ready to happen!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2024 via mobile

Hotel was a five minute walk from the Marta station. The lady at check in was kind and welcoming. The room was small but very clean with fun decorations. The bathroom was the smallest I’ve ever seen at any hotel. The only complaint I have is that we noticed a bad smell (smelled like a plumbing issue) on the second day. We reported it to the front desk and they said they would look into it and never did. As we were only staying one more night I didn’t press the issue again. The hotel breakfast was good, but pricy. Lots of places to eat with easy walking distance. We would stay here again.

Room tip: Be prepared for the smallest hotel bathroom you’ve ever seen
Date of stay: July 2024
Trip type: Travelled with family
Thank marlea20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded July 26, 2024

Hi there, marlea20!

We are so happy to hear your mother-daughter trip to downtown Atlanta was a success! As the building in which the Hotel Indigo Atlanta Downtown is located was not originally designed to be a hotel, we do have some rather unique characteristics compared to some other hotels. We believe this gives our property character.

We hope you'll think of us first the next time your travels bring you to downtown Atlanta!

Best wishes,
Team Hotel Indigo Atlanta Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2024

Stayed here for a few nights as part of a bleisure trip. Downtown is a total disaster SE of this hotel but no one really goes in that direction (all the tourism stuff is SW and W of the hotel). It's not unsafe, just not what you want to remember Atlanta by.

Hotel itself is relatively new, clean, has friendly staff and a decent restaurant for breakfast and dinner.

Easy walk to the aquarium, Olympic park, the World of Coke, etc...

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christopher V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded July 22, 2024

Hi there, GeneralShamu!

Thank you for providing feedback on your recent experience with us. We are happy to hear that our hotel and team exceeded your expectations. We work very hard to provide amazing accommodations for all of our guests. It is nice to know our hard work resulted in a great stay for you!

Best wishes,
Team Hotel Indigo Atlanta Downtown

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Reviewed June 15, 2024

I recently stayed here this past week for a tech conference. Tempest was checked me in, she is the sweetest and so informative! She even helped me resolve a discrepancy and I would return back to the hotel just for their service. The rooms were also very clean.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jovonne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Hawthorne, General Manager at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded June 17, 2024

Thank you for sharing your experience with us! Tempest is certainly a model of professionalism and genuine care. We appreciate you recognizing her by name! We look forward to hosting you again!

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Reviewed June 13, 2024

Not a good experience. 2nd days housekeeping never showed up with clean towels. They said we requested no service, not true! Left personal belongings after my stay. Took 2days for staff to verify they had it. After sending prepaid label 3 more days before it was mailed. Stressful conversations and lack of confirmations. Room had an unpleasant odor too.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alison D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent H, Guest Services / Front Office at Hotel Indigo Atlanta Downtown, an IHG Hotel, responded to this reviewResponded June 15, 2024

alisonA5217PC,

We apologize that we were unable to deliver a positive stay experience while you were in our hotel. We do not take this lightly, and we hope that we have an opportunity to win you back in the future. Please contact me if you are returning in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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