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Cliff Castle Casino Hotel
Ranked #5 of 5 Hotels in Camp Verde
Reviewed 15 July 2017

Staff is very friendly. Rooms are very basic, but comfortable and clean. Nice little balcony. But these are the rooms not connected to the hotel -those when open in September, I think, will be the way to go.

Room Tip: last building away from lobby
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  • Stayed: April 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank SthWesternGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 19 July 2017

We would like to thank you for taking the time to review of our hotel and we appreciate the positive comments. I am pleased to hear you enjoyed your stay with us; it is something our staff takes great pride in, so we value your feedback. I will be certain to pass on your kind words to the hotel management. We look forward to exceeding all of your expectations during a future stay with us.

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9 - 15 of 229 reviews

Reviewed 10 July 2017

room needs updating, door sticks hard to open. But good tv channels and comfortable bed. And in all fairness they did just build a new hotel so I hope will be a lot better, it was not open for my stay

  • Stayed: July 2017, travelled solo
    • Value
    • Location
    • Service
Thank robert p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 11 July 2017

Robert,
Thank you for taking the time to tell us about your experience and we apologize that your experience did not meet your expectations. The hotel staff and management strive to provide every customer with superior service; therefore your feedback is very important to us. We want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Reviewed 10 July 2017

My wife and I went for one night while visiting my sister in Prescott. The hotel rooms are NOT in the casino proper, but they offer a shuttle and it's like a two minute drive up the hill. The casino is pretty small time, but I had good fun (and great cards) playing poker with the locals. They also had a brand new Roulette wheel (electric) that always had at least two seats open. Also black jack machines with trippy dealers for $1 a hand...

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank tommyleinschulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 11 July 2017

I appreciate your comments regarding your recent stay with us. We always enjoy hearing about the positive experiences our guests have at our hotel. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

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Reviewed 10 July 2017

This was our 1st time staying at Cliff Castle hotel. The hotel is old, but is kept nice and clean. The new hotel connected to the actual casino is set to open in Sept. and we are very excited to go back. The actual casino has nice restaurants (the Story Teller steakhouse was great), there is even a full bowling alley and a kids center. We will definitely be back.

Room Tip: I liked the 2nd floor as you have a balcony.
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank H1644LJnancyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 11 July 2017

Thank you for taking the time to send us feedback regarding your stay and we appreciate the kind words. We look forward to welcoming you back this September and delivering an exceptional experience.

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Reviewed 8 July 2017 via mobile

Really nice place to stay,clean,staff is friendly and real easy access to casino. The breakfast Buffet was super fantastic,neat,clean and the food was great! Will go back this winter when it is much cooler.

Stayed: July 2017, travelled with friends
Thank Byron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 11 July 2017

Byron,
We would like to thank you for taking the time to review of our hotel and we appreciate the 5 Stars. I am pleased to hear you enjoyed your stay with us; it is something our staff takes great pride in, so we value your feedback. I will be certain to pass on your kind words to the hotel management. We look forward to exceeding all of your expectations during a future stay with us.

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Reviewed 8 July 2017

We recently stayed at the Cliff Castle Lodge. The room was quite big and clean. However, the AC unit was so loud I could not sleep. The free internet worked, but you might have to log on again after time with no use. All of the staff were friendly. There is coffee available at the registration area. . At this time, the Lodge is not close to the casino. You have to take a shuttle to get there. So for me, if I was staying here to gamble, this would not work. They are building a hotel, which will be connected to the casino, so wait for that to be completed. Even the half off buffet for guests is at the casino, so again you have to either drive or shuttle over. The beds are comfortable and the room did have a view of the hills.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank tab555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 11 July 2017

Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. Our goal is to deliver superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the AC issue that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Reviewed 4 July 2017

Although the hotel is associated with the casino, it is several hundred yards away and right off the main road below the casino. For those who want to gamble, this may be a disadvantage. I was perfectly happy with it. The restaurants are in the casino. They are currently building a hotel addition to the casino. There is a shuttle to take guests between the hotel and the casino.

The rooms are nice and have a sliding door that opens to a little patio with a nice view of the desert. The staff are pleasant and helpful. The parking lots in the rear and the doors that open onto them are not well lit. There doesn't seem to be much crime, but better lighting would be desirable. Wifi is available but was not working. the first 24 hours I was there.

  • Stayed: June 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank sbanzoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this reviewResponded 5 July 2017

Thank you for taking the time to send us comments regarding your stay and we appreciate your feedback. The hotel staff and management look forward to exceeding all of your expectations during a future stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cliff Castle Casino Hotel

Address: 555 Middle Verde Road, Camp Verde, AZ 86322
Region: United States > Arizona > Camp Verde
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #5 of 5 Hotels in Camp Verde
Price Range: $126 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Cliff Castle Casino Hotel 2*
Number of rooms: 80
Official Description (provided by the hotel):
HOTEL UNDER CONSTRUCTION – COMING SOON Close to it all! Whether you're coming up from the Valley, just passing through town, or looking to escape from your daily life, The Lodge is exactly what you're looking for. Spend the night playing, dining, and partying in the Casino, then take a load off and let us take care of you. With more than 80 rooms, we can accommodate you and your friends, and we're only minutes away from numerous local attractions such as Montezuma Castle, Montezuma Well, Sedona, and many other Verde Valley points of interest ... more   less 
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Also Known As:
Lodge At Cliff Castle Hotel Camp Verde
Hotel At Cliff Castle
Cliff Castle Hotel
At Cliff Castle Hotel

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