My wife and I take my 86 year old mother in law on a weeks holiday every year but as we had a very poor break in April 2011 in the Hotel Mangalan with Saga we thought that a second trip was in order.
We decided to take another Saga holiday in December 2011 and return to the Port Denia which we all enjoyed so much three years ago. This time we saw a big change as the hotel was full apparently oversubscribed with not only the usual Spanish seniors but a new breed of Romany type young Spaniards with many unruly children. The hotel simply was not equipped to cope with this number of people and the result was that we did not get a Saga holiday but more of what another client described as pure “Butlins”. The dining room was like a railway concourse with tables jammed together so close with people pushing through with plates of food and drink that it made it impossible to enjoy a peaceful meal there; we opted to walk back and forth to the annexe and even there we had problems. One evening we could not get a table for three and we asked a waiter if we could use a table for eight in the annexe; he said no problem. We had our starters and main course and were just starting on our dessert when another waiter came up and asked us if we would finish our meal at a smaller table to accommodate a party of Spanish who wanted to all be seated together. We declined but had to endure the consumption of that course with the Spanish standing behind us chattering noisily. On the evening of the Gala dinner in the annexe as soon as our sweets were finished and the cava poured we were asked by the Saga rep that as the restaurant was over busy could we drink up and vacate – some way to finish a Gala evening .The over capacity lead to crockery shortages, particularly saucers and many items being stacked for use not fully cleaned by the dish washer, hygiene compromised to satisfy the demand. On the food question the chefs did very well but the Spanish clients delighted in pushing in front of waiting Brits at every opportunity to get the best of the food as it was replenished. The downstairs Saga lounge has become an all clients and the tea coffee facility is now for all on the all inclusive tariff ( all the younger Spanish were). The upstairs lounge at times was used by the younger Spaniards with their footballs, others coming in for refreshment straight from the pool with towels around them and the mandatory swim hat rule was ignored. At other times the animation lady with the younger kids seemed to delight in chasing them around making them scream and shout.
The organisation at Airport arrivals was frenetic with just two Saga rep’s swamped by clients and although we only went on one of the tours organisation went off course. No one was informed that there were two coaches, which at pick up time many of the people on our coach were on the wrong one. Then we were two short a and another lady went out to find the missing people the 96 year old out on her own was returned after 15 minutes and another lady after 25. We set off back almost half an hour late.
As a final problem we had “no frills” Monarch. We had a touchdown and immediate take off again on the outbound leg , and this was followed by the return problems. We arrived at Alicante airport where we were confronted with nearly an hour waiting in line. When we neared the check in desk the Saga rep told us “good news, your flight is on time, so it was off for a coffee near our scheduled departure gate. The boarding time passed with no information on the departure board. When the departure time passed we were told by another passenger that at the gate 6 euro vouchers were being handed out with a letter of explanation advising that pick ups would be made aware of the delay. We eventually took off just over four hours late and when we were collected by our taxi man he advised us that the Gatwick online arrival info did not advise of any delay until he was close to the airport – so much for no frills.
These shortcomings have been passed to Saga whose only concern seems to be their feedback form data – box ticking and not actual customer experiences
- Official Description (provided by the hotel):
- Located 50 meters from the La Marineta Beach and only 300 meters from the Marina. There is a bus stop 50 meters from the hotel to facilitate your travel to the downtown (about 1 km. From the hotel). The proximity of the Montgo mountain allows you to go hiking and you can visit the Cape of San Antonio, only 2 or 3 km from the hotel. You will also find several golf courses near the hotel. ... more less
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- Also Known As:
- Port Denia Hotel Denia
- Port Hotel Denia
- Denia Port Hotel