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Ona Ogisaka Garden
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Reviews (550)
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All reviewswashing machineapartment hotelwelcome packthe outdoor swimming poolcleaned regularlybody lotionthe main touristmountain backdropground floorenglish tv channelsplenty of sunbedshalf boardtown centrebars and restaurantsminute strollcleaned every daytapas
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6 - 11 of 550 reviews
Reviewed 2 weeks ago

Sorry we called the hope that we cannot at all cannot pay our money . We were hoping we are tried to asked some. We had to sent our patient paper with Beryl Moore has had a Stroke. We were told please we cannot call we are still poorly. Please was hopeful we would get the price. Helpful please see. Thank you x

Stayed: April 2018, travelled with family
Thank BerylandRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this reviewResponded 6 days ago

Please send us an e-mail explaining exactly what your issue is and we will try to help.

Take care,
Virginia
Guest Experience Ona Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We enjoined our stay here just because we are positive people. The hotel is very old and a lot of maintenance must be done. The jaccuzi was cold and it's difficult to get in or out. There is no dish washer . The tv's are to small and no English at all.
The stuff is friendly and the location is perfect. But it's not enough. Renovation is a must.

Stayed: March 2018, travelled as a couple
Thank zviavron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this reviewResponded 6 days ago

Dear guests,

First of all please let me thank you the effort of writing a review on us and sharing your experience at Ona Ogisaka Garde. We do regret you have found some faults of maintenance, this is a very large resort and we try to improve daily and step by step all the apartments and common areas. On the other hand, we are grateful for your words towards our staff.

Best regards,
Virginia
Guest Experience Ona Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

This hotel was really beautiful but lacking in a surprising number of ways.

The room and the gym had no soap for hands or body. The gym and spa area were okay, but you share the area with locals which makes it feel a lot less of a relaxing experience. A lot of the gym machines don't work and it's a filthy room. The jacuzzi tub was lukewarm and it felt like I was just taking an old bath. You have to wear a swimming hat in the pool and you have to reserve an appointment to sit in the sauna. There was no cleaning service during the stay, which is fine, but might be surprising to some guests. The shower in the room went cold after only one short shower, and there was no instructions or ways to contact the front desk via the phone in the room. We tried calling the hotel in every way from the room but could not get connected.

The hotel could really benefit from providing soap in the rooms, maintaining the gym and spa area, and providing some kind of instructions or booklet in the room about the hotel like most hotels provide.

On the positive side, the area is beautiful and it feels very private and cozy. The rooms are big and have lots of items that you may or may not need (washing machine, ironing board, lots of blankets, TV in the living room and bedroom). The rooms have lovely balconies with tables and chairs. I had a great time but some of the lacking amenities were disappointing. The front desk workers were AWESOME and really really nice. For the price, it was an okay stay.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Sarahbearah907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this reviewResponded 4 weeks ago

Dear customer,

we appreciate your suggestions and we'll take into consideration.

Thanks for the time in posting your opinion.

Best regards,
Virginia
Guest Experience Ona Hotels

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Reviewed 3 March 2018

Following my May 2016 review which reported an excellent stay, I am reviewing this excellent Apart hotel again after a superb holiday in October/November 2017. Once again reception, maintenance and housekeeping staff were all friendly and very helpfull with the housekeeping being particularly efficient. The great advantages are that you can choose to go out or just stay in as there is a small but usable kitchen and a delightfull terrace with each apartment to sit and enjoy the stars while sipping wine - or walking to Denia with its lively atmosphere and many restaurants and tapas bars. The outside area is very well tended with good swimming pool. Although we don't normally use the restaurant when we have done it has been good. There is a great terrace around the pool where you can have a drink and tapas. Normally we stay as a couple, but this year we will be bringing our grandchildren to stay for a few days in May as they have a childrens programme as well as swimming pool and 5 min walk to nearest beach. It is always excellent value for money, in a great location.

Room Tip: For the best sun on your terrace, choose block A
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank islayhowarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this reviewResponded 4 weeks ago

Dear guests,

We are really happy to read your experience several times with us has been so great! We want to thank you for your comments and, of course, for choosing once again, this time even with the acquisition of 2 more Little guests :) Hope your next stay is as excellent as the last both stays at Ona Ogisaka Garden!

Looking forward to receiving you this May.

Best regards,
Virginia
Guest Experience Ona Hotels

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Reviewed 18 February 2018 via mobile

We choose this hotel for our 5 night stay in february because it offered indoor pool, a gym and walking distanse to restaurants. The location is perfect, good parking, but sadly that is the only positive things.. There is a strange smell in the reception area, probably from the pool and gym downstairs. Not very pleasant. The room was freezing cold, and we could not get the heat up until day 3 as the aircon is really dated and did not work very well. So the first night we did not sleep very much. Apartment was ok, but dated. Beds rock hard, in need of changing. I had to clean something discusting off the wall which had not been cleaned and we did not get enough towels for 4 persons. ( only 2) We asked in the reception ( not very welcoming), but this was not possible until the next day...
But the really bad part was the indoor pool and gym area. IT was disgusting. The gym is not maintained or cleaned at all. Smells terrible and most stuff dont work. Dirt everywhere. The pool area was very dirty and the jacuzzi... just horribel. Very dissapointing because this place have a very good potential. They just have to maintain it!!

Stayed: February 2018, travelled with family
1  Thank piolinnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnaHotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this reviewResponded 26 February 2018

Dear customer,

On behalf of the whole team, I would like to thank you for the time you spent in sharing your experience in regard to your stay in Ona Ogisaka Garden, which I have noted with regret has not been to your complete liking.

Making our customers satisfied is our main objective; therefore, day after day the whole team strives to offer our customers a better service than that perhaps expected. We regret that on this occasion we have not been able to achieve this goal.

Kindest regards,
Virginia
Guest Experience Ona Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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