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“Not Happy Campers” 2 of 5 bubbles
Review of Mt. Rushmore's Washington Inn & Suites

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Mt. Rushmore's Washington Inn & Suites
Ranked #11 of 14 Hotels in Keystone
Mesa, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not Happy Campers”
2 of 5 bubbles Reviewed 16 August 2011

I realize this isn't a 5 star hotel But come on. Parking is a nightmare! We had 2 rooms. The rooms were dirty. Tub had bugs someones long hair and scum in the tub and sink. We talked to the night clerk . Who said he would come and look. But turned into a NO Show. Next morning we went to breakfast. Came back the cleaning crew was coming out of one of our rooms. Said he had cleaned it all. Sheets were not changed. Tub and sink still dirty. Chunks of stuff on floor. We had to go to the administration office to talk to the manager. He said he would have someone come and scrub our tubs change our sheets and vacuum. Thinking we were in good hands we left for the day. Came back to sheets had been changed. But NOTHING else had been cleaned. Still someones long hair in my tub. Scum in tub and sink. Floor still not vacuumed. So we called the manager again. This time we told him we want it cleaned or comped. A hour later Nothing yet. Word to the Wise Find somewhere else to stay... We are not neat freaks but this is JUST WRONG!!! Again FIND SOME WHERE ELSE TO STAY! We booked 2 Mini Suites. Which means Microwave and a small fridge. Nothing Suite that we saw or booked...

  • Stayed August 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Mona V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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224 reviews from our community

Traveller rating
    47
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    61
    27
    45
See reviews for
102
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5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
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English first
West Bend, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 22 July 2011

This hotel is right in the busy little town of Keystone and the parking lot is awful, especially if you have a bigger vehicle. They made us pay for our 2 night stay at check-in, which I found strange since they have your credit card on file. Both nights we had to re-activitate our card to the room. When we arrived the air conditioner was off and the outside air temp was around 100 degrees. We had a hide-away bed but there was no room to open it up. The clerks were very unfriendly and they only offer coffee if you get downstairs in the lobby, but they seem to run out often.

If you stay there don't eat breakfast at the 1800 Railroad Restaurant, it was awful. The dinner at the Ruby Restaurant was great. Mount Rushmore is not far away and the drive through Custer National Park is wonderful.

  • Stayed July 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank MyTravelAdvise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Keystone hotels

Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 2 July 2011

Hotel room was dirty. Would not even unpack our suitcases. Dirty towels were left hanging on the back of bathroom door. Walls are paper thin. One night we heard a mom yelling at her kids after an hour of them banging on the walls. Another night we kept hearing someone coughing. They are supposed to have coffee in the small lobby, but none was made. My husband ended up making a pot for other customers. The restaurant close to the hotel is expensive and the food horrible. Parking was terrible. We saw two accidents during our stay.

  • Stayed June 2011
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank calgrlzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 July 2011

I found that the room was very comfortable for the time that we spent in it(sleeping and bathing )The staff were very friendly and helpful with suggestions.The draw back was the parking lot.Not enough spaces and the angle of some spaces.Very hard to get into and out of spaces that were closer to the check in area.If you were not back at your room by 5:00pm you would not get a space to park .The front desk told you that you would be able to park across the street.Upon doing so a not so friendly lady would come up to you and demand $5 to do so.It was entertaing to watch the parking lot nightly with people trying to get into the spaces and back out.No doubt that cars have been hit in this lot.I felt very bad for the staff getting yelled at every evening for the parking.Would not stay here again just because of the parking.Too bad.

  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank roamon57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago,Illinois
Level Contributor
224 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 30 June 2011

Hotel is in a great location, free coffee in lobby may be filled with a coffeepot provided in room. No breakfast provided. Internet service worked fine. Ro0ms are impeccably clean.
indoor pool a plus due to cool in the evenings. Great personnel, very responsive to requests! Only drawback is the incredibly small parking lot that is difficult to maneuver with SUVs and tight parking spots.

  • Stayed June 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Wombat999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keystone, South Dakota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 23 June 2011

We returned from our trip to The Bandlands yesterday. We live in Iowa. Our trip was great, otherthan the weather (which no one can control). As far as the hotel is concerned...the rooms were small, but that's ok, you only sleep there. They were clean as well. BUT THE PARKING IS TERRIBLE!!!!! Every night (late afternoon), we would pull in with NO WHERE to park. The hotel is 3 stories tall with approx 30 rooms on each floor, thats 150 room. Well we counted 34 parking places.....you do the math. If it wasn't for the parking, I would have no complaints. But when you are tired, have had a long day, the last thing you want to do is hunt for a parking spot and possible end up 1/2 to 1 mile away and then have to walk with a cooler and stuff.
By the way there is also a resturant using the same parking lot that the same people own, because you get "discounted coupons to use". Saw same employees working there.

  • Stayed June 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank iowasue001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 19 June 2011

Could hear people stomping around in upstair rooms. The bed had an old grubby blanket on it. The pillows were worn out.

  • Stayed June 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Karionm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mt. Rushmore's Washington Inn & Suites

Property: Mt. Rushmore's Washington Inn & Suites
Address: 231 Winter St, Keystone, SD 57751-2074
Region: United States > South Dakota > Keystone
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in Keystone
Price Range (Based on Average Rates): $
Hotel Class:2 star — Mt. Rushmore's Washington Inn & Suites 2*
Number of rooms: 91
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Also Known As:
Mt. Rushmore`s Washington Hotel Keystone
Mt. Rushmore`s Washington Inn And Suites
Mt Rushmores Washington Hotel

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