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All reviews sister hotel wi fi lobby bar la union hart parque renovated bathroom city cuba
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Reviewed February 10, 2019 via mobile

When entering the lobby of the hotel you get a good impression. Going to the room is a nightmare. There is a very disturbing smell of mold which was unbearable. I had to sleep with a cloth soaked in cologne to bear the smell. The restaurant was in the last floor with an adequate amount of food but the staff in the restaurant were not very polite. Thank god it was one night stay. I will suggest to find another hotel....

Date of stay: February 2019
Trip type: Travelled as a couple
Thank NANSY_MARTZIOU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando217, Community Manager at Hotel Melia San Carlos, responded to this reviewResponded 4 weeks ago

Dera Nansy, we work hard to ensure that the experiences of our visitors are as close as possible to their expectations, so we regret that your experience has not been as expected. Hotel managers have designed a plan of actions to analyze the elements that affected you during your stay and thus prevent it from happening again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2019

This was our best hotel experience in Cuba. This newly renovated hotel has spacious rooms with comfortable beds and updated bathrooms. The lobby area is beautiful and the restaurant is nicely done and has gorgeous views of Cienfuegos.

Service is good and the breakfast buffet ample. The hotel is very well located to walk to the main plaza and even down to the malecon.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Schm00py
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando217, Community Manager at Hotel Melia San Carlos, responded to this reviewResponded February 4, 2019

Dear customer, it’s a pleasure to know that about your experience after your visit of our Hotel Meliá San Carlos and to our beautiful City of Cienfuegos. It would be great to know about another possible visit of yours, which would be wonderful! Thank you very much for your comment and have a wonderful week!

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Reviewed January 20, 2019

People at front desk are not kind.
Furthermore we forgot in our room an object and then we tried many times to contact the reception by mail but we had no response from them.
Rooms on street side are noisy.
We have been disapointed.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Edouard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando217, Community Manager at Hotel Melia San Carlos, responded to this reviewResponded January 21, 2019

Dear customer, we thank you for sharing your experiences, though we regret not having exceeded your expectations.

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Reviewed January 19, 2019 via mobile

A great new hotel in the heart of Cienfuegos. Rooms are newly refurbished, with big, comfortable beds, and all of ours had wonderful views right across the town down to the sea. Breakfast was adequate and wifi was good (you can buy wifi cards from reception). There’s no pool but guests can use the lovely pool facilities at the sister hotel La Union just around the corner. Really enjoyed our stay here, largely thanks to the very friendly and helpful team. In particular, Cathy and Nancy on reception were amazing and went out of their way to help us, and Pedrito was an excellent bartender.

Date of stay: January 2019
Trip type: Travelled with friends
Thank kiwisteve001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando217, Community Manager at Hotel Melia San Carlos, responded to this reviewResponded January 21, 2019

Dear customer, it’s a pleasure to know that you felt satisfied in your visit to our Hotel and to our beautiful City. It would be great to know about another possible visit of yours, which would be wonderful! Thank you very much for your comment and have a wonderful week!

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Reviewed January 10, 2019 via mobile

Excellent
Even serve Baileys in the bar
Good Wi-Fi here
No meals though
We went swimming at the sister hotel La Union
Loved it
And it has a balcony that we can see all of the town and sea xxx
Thoroughly recommend

Date of stay: January 2019
Trip type: Travelled with family
Thank Pamstrong5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando217, Community Manager at Hotel Melia San Carlos, responded to this reviewResponded January 14, 2019

Dear customer, we appreciate your comments about Hotel Meliá San Carlos, and we are pleased to hear of your recommendation. Thank you very much and have a wonderful week!

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