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“neglected condo unit #605, but beautiful grounds”

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Wailea Ekolu Village Resort
Certificate of Excellence
Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“neglected condo unit #605, but beautiful grounds”
3 of 5 bubbles Reviewed 22 March 2011

This condo was rented to us with 4 adults and 2 children (12 & 9) in mind. It really was too small for 6 people. Roll away cots which were available at an extra cost of $20 each per day were not an option because of space constraints. The children had to sleep on the sofa, which meant when the kids went to bed the adults did as well.
Sadly, this unit needs some renovation. One of the lanai screens was broken and unusable. Two of the deck chairs also had broken plastic slats, a complaint that the management were happy to address in quick time but we were able to fix the slats ourselves. The internet did not work for the first 3 days we were there. It finally was repaired by the server. This was not a problem with the resort.

Housekeeping is poor. The showers were mouldy smelling and the doors and tracks had thick muck caked on them. Kitchen utensils could use an upgrade - knives were dull and wine bottle openers out of commission. Tthe toaster doesn't heat properly; always burns the toast even on the lowest setting.

We did settle in after a few days and did appreciate the beautiful grounds and pool.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Gingerdog100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DestinationMaui, Destination Resorts Hawaii at Wailea Ekolu Village Resort, responded to this review, 4 April 2011
Thank you for taking the time to review your stay at Wailea Ekolu Village. Your comments have been shared with the rental manager who has confirmed that the owner has planned a renovation in May, including the bathroom and new furniture. Your input is genuinely appreciated and we hope that you will return for another visit in the newly remodeled room.
Sincerely,
Ben Beaudoin
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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142 reviews from our community

Traveller rating
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    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
Seattle
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 October 2010

First time to stay at Ekolu Village. We will definitely stay there again. Tons of anemeties in the condo. Lovely ocean view and privacy as well. Fabulous grounds. We had a problem with the free internet and they had someone there in a flash to fix it. Any problems we had which were few they were on top of it. Very good service! I will say I was thrown off guard by having to go to the nearby mall to check in. We arrived after dark, not the best idea, but we had made a long drive from Hanna mountain. After going through check in (which was very easy) we got lost finding our condo. They sent a driver to help but we found it before he arrived. The front desk guy was very patient with me. I wasn't easy to deal with: it was late, I was tired and grumpy after getting lost. If you don't stay here you are missing out! The rates were the best as well. Value for dollar is unbeatable!!!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tamishoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 2 June 2010

We stayed in #905, after the owners graciously agreed to our request for a 4-night stay (shorter than their regular minimum). Never having been to Maui, we were bewildered by all the options - condo or hotel? On the beach (with the premium price to match) or up the hill (at a more reasonable price)? For this part of our stay, I'm glad we chose a condo up the hill. Ekolu Village is up the hill from the Shops at Wailea, in a quiet area overlooking a golf course. This unit had beautiful ocean views, close enough that we enjoyed gazing out at the sunsets, but far enough away from the beach that we were protected from some of the fierce winds that kicked up during our stay.

The unit was nicely appointed, with pretty artwork and furniture, nice dishes and pots/pans, very basic staples (one roll of paper towel, salt/pepper/spices, some condiments, laundry detergent), 2 bedrooms and 2 baths. It was more room than we needed, but with all of our stuff and the multiple showers per day the mix of SPF and beach sand caused, we were happy for the space. The resort area was very quiet - I really don't think we saw or heard another resident while we were there. The only people we saw were the landscapers (nice, polite) and a security guard (who knocked at our door at 8 PM one night asking who we were and how long we were staying - we told him through the closed door because we hadn't been told such a visit was a possibility and one can never be too careful).

We didn't use the pool, but only because Makena beach was a short drive away and so wonderful (access through the Makena Beach and Golf Resort). There are two pools on site, accessible with a key provided by the unit owners. The pool looked clean and inviting when we walked by one of them.

The owners also very kindly permitted a late check out when we asked because the unit was not booked for that evening, which permitted us an additional beach trip without having to leave all our stuff in the car. All in all, a very clean, enjoyable home away from home with a fabulous view, quiet surroundings, and comfortable bed and couches. (Another bonus was that the living room furniture was actual furniture - fluffy love seat, fluffy full-sized couch which is also a pull out...none of that uncomfortable, un-fluffy rattan-armed tropical-themed furniture which I personally find to be lacking at the end of an action-packed beach day when all I want to do after a nice shower is curl up in my jammies on the couch and watch the sunset).

A wonderful rental property and a great place to serve as your home base on vacation.

  • Stayed May 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank JP1152001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 24 May 2010

We (4 adults/2 toddlers) rented unit #808 because of it's 2 bedrooms with king size beds, ensuite bathrooms and private lanai's. The condo was perfect! From the breathtaking views to the heavenly beds this condo is fully stocked with everything you need for a fabulous vacation.

90% of the unit has been beautifully updated and decorated. The bathrooms are still dated but they are clean and well taken care of. The unit is located perfectly; you cannot hear any traffic noise and you have panoramic views from the main lanai. The pool is located next to the unit and you can easily walk to the shops at Wailea in approx 15 minutes.

We booked directly through the owner and had a very pleasant experience.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teachartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 25 November 2009

We spent a great 2 weeks in unit #304 and would go back in a heartbeat. We booked directly with Destination Resorts Hawaii and were very pleased with the customer service from the reservation booking to after-hours check-in to the efficient check-out process. Everyone was friendly and seemed to genuinely want to make our vacation terrific. The unit itself was nice and comfortable. On the second floor, looking over the 15th hole of the Blue Golf Course, with a nice view in the distance of Molokini and the ocean, this is a one bedroom unit with two smallish bathrooms (but adequate for our purposes), insuite laundry, a slightly dated but fully equipped kitchen and a large living/dining area. The Destination Resorts provides room cleaning every 3 days and our unit included free phone calls to the Continental USA and Canada which was a nice perk. The only thing that was a bit disappointing compared with other properties we've stayed at was that the communal BBQs are not propane but require you to supply your own charcoal. We didn't see anyone using these BBQs the whole time we were there.
One more note, be very careful when selecting your unit at this property. Some of the buildings are very close to the main artery coming into Wailea from the Highway and would be quite loud with traffic noise. And some of the buildings are situated quite high on the slope so walking to the shops, beaches, other resorts, etc would be quite a hike. Building #3 was about a 10-15 min walk to all the other amenities of Wailea. The closest restaurants are Matteo's Italian which was a reasonable, casual Italian place (note: you place your order at the cashier and pay before getting a seat which was a bit unusual - they also do take-away for most menu items) and Joe's Grill which is located at the Wailea Tennis Centre across the street and offers a great menu in a casual atmosphere.

  • Stayed November 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank islandgirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmel, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 September 2009

We stayed in Unit #1406 at Ekolu Village for 12 nights. It was so amazing. We felt right at home. We loved having our own kitchen and washer and dryer in our unit. The codo has three lanai's. We spent almost every morning outside watching the sunset and drinking coffee. The views are spectacular and it is very quiet. Perfect stay. We hope to return to #1406 again someday.

Stayed September 2009, travelled as a couple
Helpful?
1 Thank IndianaJBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakewood, CA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 September 2009

The unit we stayed was perfectly situated (#305). Very quite, excellent views of the ocean and golf course, very clean condo with modern designs. The place was perfect for our family of 5 + in-laws. Very close to molikini crater if you love to snorkel. Kaikanani.com can take you there in 15 mins. I will definitely stay in the same place again. We enjoyed dining at the patio to maximize the views. the kids had plenty of grounds to play. My wife and mother-in-law enjoyed cooking at the top-of-the-line kitchen amenities.

Stayed August 2009, travelled with family
Helpful?
3 Thank SnorkeledUp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wailea Ekolu Village Resort

Property: Wailea Ekolu Village Resort
Address: 10 Wailea Ekolu Pl, Wailea, Maui, HI 96753-9527
Phone Number:
Region: United States > Hawaii > Maui > Wailea
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #8 of 8 Speciality Lodging in Wailea
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Wailea Ekolu Village Resort 3.5*
Number of rooms: 148
Official Description (provided by the hotel):
Located along the slopes of Haleakala with incredible vistas of the Pacific Ocean, Molokini crater and the neighboring islands of Lana'i and Kahoolawe, this condo resort has an ideal location at the gateway to Wailea. Set among the plush Wailea beach resorts, with easy escape to discover and explore the island of Maui and perched amid an 18-acre tropical garden paradise with 2 pools, recreation pavilion and barbecue grills, it's just a tee shot away from the Wailea Blue Golf Course. Each suite has a fully equipped kitchen, private lanai, living/dining area and en-suite washer and dryer. Amenities include resort credits for dining and spa services at nearby resorts, parking, hi speed Wi-Fi internet access, phone calls, housekeeping every third day, and a Maika'i grocery discount card. ... more   less 
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Also Known As:
Wailea Ekolu Village Hotel Wailea
Wailea Ekolu Village Resort Maui

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