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Reviewed September 18, 2018 via mobile

I stayed here with my girlfriend for five nights and we loved it. The hotel is very tastefully designed, from the lobby, to the rooms, to the pools that sit between the ocean and hotel. At night a combination of ground lighting, torches, and fireplaces scattered among the pools provide a magical feeling. There is a large amount of space devoted to the numerous pools and beach - and although they are almost always in use - they never feel crowded. The service at the hotel is top notch and throughout our stay all the staff were extremely pleasant and welcoming. Some other reviewers have noted that the rooms are small. We found them adequate with extra drawers under the bed to store your clothes if necessary.

Parking is available at 35 dollars a day. If you choose not to rent a car the hotel has a driver which can drop you off in convenient locations in Wailea upon request. We used him one night and it was more convenient then I expected, just a 10 minute wait and then when we finished dinner we called and he came to pick us up almost immediately. There is also a free self serve laundry with free detergent at the hotel.

A number of reviewers as well as myself were trying to decide between the marriot Wailea and andaz so I will provide my opinion. Although I did not stay at the marriot I did take a walk along the the beachside path for about ten minutes to the property and looked around the outside and pools. There is no question that the Andaz is a more tasteful and elegant property. Andaz is also rated as a virtuoso property where marriot is not so that tells you something. Virtuoso is an agency that rates top hotels and luxury apartments around the world. This also means if you book your Andaz stay through a virtuoso travel agent you will get a free room upgrade if available (and they seem to hold rooms in reserve for this reason as we got an upgrade even though all travel sites were showing sold out), welcome gift (in our case bottle of champagne) and a 100 dollar spa credit. Andaz is also the highest brand for Hyatt hotels whereas marriot is below JW marriot which again tells you something. If you are looking at even prices go with Andaz, if marriot is 100 usd a night cheaper at time of booking maybe go with it but I bet the cheaper rooms are not Oceanside.

Two advantages marriot does have is that it sits closer to the ocean. Andaz is a little far back. You can see this from the pictures from our ocean view room at Andaz which I attached. The beach front rooms at marriot are super close to the ocean but I think those rooms are pretty pricey. Second marriot rooms are bigger so if that is important to you may be worth considering. At the end of the day both properties are very nice so doubt you would be unhappy with either but my preference is with Andaz.

If you are concerned about price value you may be better off avoiding Maui and Hawaii altogether. For 500 usd a night if you venture to Thailand or other south East Asian countries you can get a villa on the beach and your own private pool not to mention saving at least 50% on daily food costs and 70% on spa costs (often better quality too) Try looking at six sense resorts in Asia if interested. If you do have your heart set on Maui though, you will have a fabulous time at Andaz.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank 169justink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazSocial, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded September 25, 2018

We're so happy to hear you enjoyed your stay. It sounds like you had a wonderful vacation and that the room and resort matched your personal travel style. We're lucky to have such a caring `ohana of staff members that spread aloha through every guest interaction. We're so pleased to hear you felt right at home, this is the exact feeling we strive to create for all of our guests. Thank you for taking the time to share your thoughts through this review and we look forward to welcoming you back soon.

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Reviewed September 17, 2018

Highly recommend. Amazing staff. The swimming pools are amazing. The resort is pricey but you get what you pay for. There is no need to leave the resort but there are some great restaurants close by and they will take you there and pick you up.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank thenakiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazSocial, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded September 25, 2018

Thank you for writing a review about your recent stay with us. We're happy to hear you enjoyed the personal touches our staff are eager to provide. It sounds like the Andaz matches your travel style perfectly and we hope to welcome you back should your travels ever bring you back to the island of Maui.

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Reviewed September 16, 2018

We are staying at the Andaz Maui for a week to celebrate our 25th wedding anniversary. This is a beautiful location with nicely designed indoor and outdoor spaces and quality dining. Staff is awesome all around. Now the disappointing part: We requested a quiet room and were given the 7th (top) floor of the Akai tower. Not only does this room have constant equipment noise from the air conditioner coils on the roof, but our room would fill with smoke most mornings and nights. We couldn’t open our balcony door and enjoy the fresh air. This appears to be a known issue and one that the hotel really can't do much about. We were offered a different room overlooking the bar and pool area. However, after reading a TripAdvisor review from April 2018 that called out smoking issues near the bar, we declined. Very very disappointing. This issue may be particularly worrisome for guests with asthma. Since all rooms have balconies, it is likely an issue that will persist.

Room tip: Akai and Hema towers are quiestest, EXCEPT for top floors which have air conditioning equipment noise
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
7  Thank interestedtravel2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazSocial, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded September 25, 2018

First off we would like to wish you a happy anniversary! Thank you for taking the time to tell us about your experience at Andaz Maui at Wailea Resort. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At our resort, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. I sincerely hope that you will give our property a chance to make a better, lasting impression during your next visit to Maui.

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Reviewed September 14, 2018

We stayed in Andaz for 4 days at the beginning of September.

The hotel is located circa 30 mins by taxi from the airport ($55 if you take airport taxi or $34 with Uber) in a wonderful part of Maui island call Wailea.

We arrived to the hotel at 2pm and were welcomed by our host and offered a glass of lemonade. The host wasn’t sure what type of room we booked and I needed to check our emails to confirm. Our room wasn’t ready but we were told that we could use the facilities and the host would text us when the room was ready (this never happened and we needed to go and check almost two hours later).

We had a partial sea view room which was specious but basic with a lovely balcony.
There was almost no storage space; one wardrobe to hung your clothes but no shelves or cupboards apart from space underneath the bed (?!). This was certainly unexpected (not in a good way) as we ended up keeping a lot of our clothes in the luggage.
The room had coffee making facilities and minibar with soft drinks. Minibar was included in the room price.

Housekeeping was fantastic and the room was spotless every day.

The swimming pools and the beach were stunning and staff very helpful arranging sun loungers and umbrellas. Flavour water was available free of charge for all guests which was a nice touch. The only exception was adult pool where often there was no service at all and guests were left to their own devices half of the time we stayed at the hotel.

Breakfast was included in our room rate and was amazing, eggs cooked to order, local Hawaiian dishes, Asian dim sum and noodles, lovely fresh fruit, hams and cheeses, fresh vegetables, bread and sweets. It was one of the best breakfasts we’ve ever had in a hotel. Service in the restaurant was also very good.

We ate one dinner in the hotel at Marimoto restaurant and sushi and sashimi we ordered were second to none. The views from the outside tables were spectacular and service was also very good. I would recommend the restaurant to other travellers.

When we didn’t eat at the resort, we walked to restaurants and shops in Wailea area (maximum 10 mins walk). Hotel provides on request free transport to the area but we never used it.

The hotel has a good list of activities for their guests included in the daily resort fee, from lei making and mixology class to bingo and water sports. Unfortunately our host failed to explained that we needed to book some of the activities in advance which means we missed out on a few. This is something definitely worth explaining at check in. The hotel also advertises GoPro cameras and a session with the photographer. The first one wasn’t available when we arrived and the photo session was just a $50 discount off $300 session.

Overall we had a good stay but would chose to stay at Four Seasons next time as rooms are more luxurious and service is slightly better.

Date of stay: September 2018
Trip type: Travelled as a couple
6  Thank patrycja212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazSocial, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded September 25, 2018

Thank you for taking the time to share your recent stay experience. We're happy to hear that you enjoyed your vacation from start to finish. We're glad to hear you recognized the hard work and charisma of our breakfast cooks and attendants. It’s always important to start your day with a nice hearty meal, and we’re thankful you spent it with us. Mahalo for your kind words, and we hope to welcome you back soon!

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Reviewed September 13, 2018

The Andaz lives and breathes the Aloha spirit unlike any resort on the island. Beautiful is to simple of a word to describe the hotel. Attention to detail and genuine care of the guest is evident at every interaction. Thank you!!

Date of stay: September 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank chadjanowiak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazSocial, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded September 25, 2018

Thank you for taking the time to share your review. It sounds like you had a wonderful stay and we're glad to hear that you felt the aloha spirit from all of our staff. We look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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