what a great location......clean and super friendly front desk staffMore
- Breakfast included
what a great location......clean and super friendly front desk staffMoreShow less
We appreciate your kind review. Our staff is always excited to hear that their hard work was noticed by our guests. Please visit us again if you are ever in the area.
As usual we were only here for one evening - having had three rooms booked. My room was on the ground floor and was clear, spacious and a good layout. The check in staff were very friendly.I went to bed around 10:30pm and at 12midnight someone decided to the dryer on in the laundry room (which was next door to my room) and this made a huge banging noise in my room. I called reception to report this and she said that a) she knew because this person had come to her for change and also that it would only last about 10minutes. I persevered and at 12:45 (when the machine was still going) I went to reception to complain about the noise again and was told that it would finish soon and they always have issues with this room (they should impose a time limit). Very poor considering the price you pay. Rest of the hotel was good but this really made me not want to visit again.
Thank you for your response. We value all feedback, good or bad. Since the issue you had with the laundry room we have set in place a time limit of 10PM for using the laundry facilities. We are always looking to grow and better our property, and thank you for bringing this serious issue to our attention so it could be addressed.
My 4 year old daughter and I recently stayed at the Fairfield and I was very pleased with everything. We live quite a distance from New Bedford, and as we had a baby shower to attend in the morning, we decided to make it a weekend trip. Check in was quick and easy, with friendly service from the front desk. Our room was spacious and clean. We did not have the "harbor view" (did not feel like paying the extra cost); but we could still see enough of the harbor and fishing boats from our room. The pool and hot tub was great, (clean, plenty of towels). The hotel is within a reasonable walking distance of the historic downtown (restaurants, boutiques, art galleries, Whaling Musuem). However, the reason I only gave a 3 star rating for location is that there is a VERY busy street to cross (and at dusk w/a TON of traffic, was not ideal for traversing this w/my daughter) and also lot's of construction going on (although that will obviously be finished at some point). There is a free breakfast the next day (which was pretty decent, with plenty of options). It's a nice perk and very convenient when a hotel offers breakfast, as not many do these days. We have family that live in the area, so we will likely stay here again.
Thank you for taking the time to rate our hotel. I agree, the contruction does call for some caution when crossing RT 18, but it will be finished soon and will make it easier for walkers to cross. We are glad to hear that you had such an enjoyable stay with us, and look forward to your next stay!
The hotel is nice enough at first glance, but I experienced soiled linens, food under the dust ruffle left for two days until I pointed it out (not my food), towels that smelled of mildew, and one day the housekeeping man pounded on the door stating he thought he forgot a paper in my room. I called the front desk and suggested that a phone call to inquire about the paper might have been more appropriate and less intrusive..and she was curt and rude, apologized as programmed, with no sincerity. The guy pounded on the door so hard, it was alarming.
Thank you for your review. We are extremely sorry that your stay with us was not enjoyable. Our staff did everything possible to try to rectify every issue that was presented to us, and we are sorry that nothing we did allowed your stay to improve. We hope you give us another try in the future.
This is a very new hotel; clean, nice amenities (pool, whirlpool, exercise room). Breakfast included (waffles, yogurt, eggs, sausage, bagels, etc). The young man who was in charge of the dining are (whose name I forget) was very pleasant, friendly and attentive. Front desk staff was very pleasant as well. There was an issue with our room being made up; for some reason it wasn't, but when I reported it, it was corrected. I did have to wait a bit and at the time I wanted to lie down, but they did attend to it. Once the construction in the area is completed, the location will be very nice. You can walk to many restaurants and attractions in the area.
I had also been here in January during a snowstorm, where I was less than impressed by the service and staff. The parking lot hadn't been plowed and when I reported that, I was told that once the plow went around once, it needed to be done again. The lot is not that big; it was obvious that nothing had been plowed. Upon leaving later in the evening, my car (as well as everyone's) were plowed in with 1+ feet of snow. I asked about that and was told where a shovel was. There was no offer of help and the shoveling/plowing that had been done was pretty bad. I really thought they needed to step it up a bit more. Thus, my average rating. This second trip was better.
We are glad to hear you gave us a second chance! I will look into the plowing situation, and make sure that it is handled corrctly during the next storm. We look forward to your third stay, which will be even better than the second!
We stayed in this hotel on Sat. evening 1/14/12 while visiting friends in New Bedford, Ma. The hotel was newly built, very clean and in a great location by the harbor. Check in went very smoothly and after we asked to be in a room overlooking the harbor they complied without issue. Although they have no restaurant on premises the breakfast was good, waffles, cereals, yogurt, and generally a good selection of eats. The hotel had cookies and coffee/tea available in the lobby which was a treat for the children. The beds were very comfortable as were the pillows. We were in a double room. The pool was clean, adequate size, and the whirlpool too. I used the exercise room and the 4 machines were very new and in good working order. I would stay there again as the people were quite nice and helpful.
Thank you for taking the time to review our hotel! All of the feedback we receive allows us to see where we could use improvement. Our staff tries to make every stay a great one, and I am happy to hear that was the case for you! We look forward to welcoming you again.