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“Great Resort, Awful Location” 4 of 5 bubbles
Review of Leo Palace Resort

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Leo Palace Resort
Ranked #1 of 1 Hotels in Yona
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Resort, Awful Location”
4 of 5 bubbles Reviewed 8 January 2007

We travelled to Guam for my father's wedding and stayed for a week (Mon to Fri). Our group consisted of mostly Chinese-speaking individuals (from HK), plus a few English-speaking individuals like myself (from Toronto). We specifically chose the Leopalace due to its marvelous chapel overlooking the pond/fountain area. A little bit disappointed, as we were expecting beaches and palm trees, and sandy goodness... but that's only because we didn't do our own research... not due to anything else about the resort.

Pros: GOLF... the course is amazing. Our suite overlooked the course and it was in great shape. Didn't get to play, but the price ($60 for guest) is incredible! The service staff is excellent and very attentive. The door staff, in particular, were great at giving recommendations for entertainment and restaurants in the city. There's a shuttle bus to the city every 1/2 hour or so. The resort provides you with a shuttle to/from the airport, and they are very punctual.

Cons: The resort is located way way WAY off the main roads, so you have to rely on the shuttle buses to get to/from the city. This is a bit of a pain if you want to stay out late, as the shuttles stop before midnight. There isn't much choice for food on the resort itself - if you're staying more than a weekend, you'll get sick of the limited choices there. The resort caters mostly to Japanese tourists - we're Chinese and half of our party didn't speak English. This sort of poses a problem as the resort staff spoke English, bits of Japanese, and bits of other languages. Also, our flight landed at 6AM and check-in wasn't until 2PM - if we hadn't planned a city tour ahead of time with GIT Tours (caters to mostly Chinese tourists), we would have been stuck waiting in the lobby for 8 hrs! And because the resort is located on the cliff - NO BEACHES! Be warned!

The rooms we stayed in were in building B, which were very nice... standard hotel room minus the carpeting (it was tiled - to be expected at any tropical resort due to humidity). The air conditioner was A+++, we couldn't have lived without it! Extra bonus - the free use of washer/dryer in our suite. It's just a short hike to the main building and pool areas, a nice building overall. Watch out for the cat that runs around the building- it tried to sneak into our room after us several times!

Also visited the bride and groom staying at a suite in the main building - wow!! What a difference. Suites are HUGE with high ceilings and plush carpets, walk-in closets, etc. I think the suites are more for honeymooners and well-off guests and the rooms in the outlying buildings are more for long-term stay guests or budget-minded guests. The luxury differences were pretty evident. But you get what you pay for!

The staff were very nice, we lodged one complaint about the breakfast buffet (found ants/spiders in three boxes of cereal) - the complaint was resolved within MINUTES. Manager at the lobby called down to the buffet, the buffet staff removed all boxes of cereal immediately. Apologies all around. No problems the next day. Very good service!

The pool area was nice and neat, the lifeguards were very friendly, clean water... very well maintained.

Ate at the cafe, the Japanese restaurant, and the golf club - all the food was done very well (esp the Japanese food). The food was slightly overpriced, but what can you expect from resorts? The food in the city is much better and more reasonably priced. However, it's inconvenient to wait for the shuttle (every 1/2 hour) to get you to town (another 1/2 hour drive), just to eat. Plan a whole day out if you go into town from the resort.

The wedding ceremony itself was beautifully done, the staff were WONDERFUL beyond words and everything was executed in a professional and graceful manner. The chapel is beautiful and the service was short and sweet. Pictures from the resort photographers were stunning, and the video we received was pretty well done as well (although you can tell it's very pre-packaged).

All in all, I would say that the Leopalace Resort definitely deserves its place of honour as the best resort in Guam. The only setback is the distance from the city, but the resort does its best to accomodate for that with lots of shuttles to and from the downtown area. If you're looking for a place to just shut yourself into a room and stay on the resort with peace and quiet, this is the place to go! If you're looking for something a little more centralized in town and close to shopping and beaches, look somewhere else in town. The best thing about this place was the staff - everyone was so outgoing and friendly! Once the staff found out we spoke fluent English, they went out of their way to speak with us (apparently, fluent English speakers at the resort is a rarity - hah!).

I would say a high 9 out of 10. Would love to go again!

  • Liked — The great service staff - thanks!
  • Disliked — The location has no beaches and is far from the city.
  • Tips/Secrets — Brush up on your English, Japanese, or Tagalog before you go!
    • 3 of 5 bubbles
    • 3 of 5 bubbles
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
    • 4 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
      Business service (e.g., internet access)
5 Thank carrie416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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710 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
A TripAdvisor Member
2 of 5 bubbles Reviewed 28 October 2005

Well, let me first say that we stayed at this resort because we won a free trip to it in a contest. So, we're really did not expect too much.

The resort itself is quite far from the main resort area and the beach. It takes about 35 minutes by shuttle bus to get downtown. Other spots are closer, such as the Premier Outlets (about 20 minutes).

Now, the good. It's a beautiful resort with nice attractive gardens, and quite elegant hotel interior. From this perspective, it was quite nice. The service from the staff was friendly and courteous for the most part. The restaurants were fairly decent, although somewhat overpriced (to be expected). The rooms looked great, and seemed to be well maintained (more on this later).

The bad. The restaurants were relatively decent, but there wasn't really enough selection. If you have kids, there isn't really anything for them to do except play in the pool. A really bad thing was that our room had another tenant while we were staying there, ants. There were not many, but they were certainly present. When reported to the front desk, in case they would like to do something about it in the future, the response received was "Well, this is an island, you know." Not exactly the response I expected having travelled to many islands in the past and never had ants in any of my hotel rooms. Nor, given the fact that I also live on an island and do not have ants!

The ugly. We checked out of our room very early in the morning (4am) to catch our flight home. On the bus to the airport, we realized we forgot some of our personal items in a drawer in our hotel room. At the airport, we immediately notified our tour representative who called the hotel immediately. They said they would go to the room and retrieve our belongings and forward them to our travel representative who would then send them to us. However, when we returned home, we received a call from our travel agent saying that the resort could not locate our items. They claimed to have checked the room and that the items were not present. To make a long story shorter, they basically said that there policy is for items left in rooms to be deposited in their lost and found. So, they just said that they did not know where they were. There weren't in the room and they weren't in the lost and found. Talking to them, I felt as if they were implying that I was wrong about leaving them behind or that I had misplaced them. Given that we have checked all our luggage and that we never took any of the missing items out of the room, we are left with 4 possibilities: 1. Someone broke into our room and stole these items from the drawer (somewhat unlikely as these items included such useful items to others as my cell phone charger, digital camera AC adapter, my daughter's toys, souvenirs, etc.). 2. Someone with access to our room removed the items for some unknown reason. 3. The cleaning staff threw them out when they cleaned the room. 4. The cleaning staff removed them from the room and cannot find them.

Overall, I would say the resort itself is nice, but I think that from a service perspective, it is somewhat lacking. The trouble with our missing items pretty much soured the entire experience for us. We would never choose to go back, even if it was free.

But, if what is important to you on your vacation is sports like tennis and golf, this is a great place--they do have great sports facilities. If you like the beach and to shop, it is too remote.

Just watch out for ants, and keep an eye on your stuff.

  • Stayed October 2005
    • 3 of 5 bubbles
    • 2 of 5 bubbles
    • 2 of 5 bubbles
    • 2 of 5 bubbles
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leo Palace Resort

Property: Leo Palace Resort
Address: 221 Lake View Drive Yona, Yona, Guam 96915, Mariana Islands
Region: Mariana Islands > Guam > Yona
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Yona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Leo Palace Resort 4*
Number of rooms: 435
Official Description (provided by the hotel):
A resort complex that is perfect for family vacations, offering guests every kind of recreational facilities imaginable. Choose from the four golf courses, several swimming pools, beach volley ball courts, tennis courts and more. ... more   less 
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Also Known As:
Leo Palace Hotel Yona
Leo Palace Yona

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