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kimgor99

Fabulous Stay

5.0 of 5 bubblesReviewed Jun 1, 2024
Love the homely, cosy decor at the Sebel.
The room was spacious and well kitted out compared to other hotels.
My son and I enjoyed our stay whilst attending a sports competition not far away.
We will return
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this review
Responded Jun 3, 2024
Thank you kimgor99 for your kind words. Glad to hear that you enjoyed your stay with us. It is great to hear that you liked our room lay out and the location was handy for your event location.

Look forward to having you again at the hotel in near future.

Warm regards,
Prasheel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (164)
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      Traveller rating
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      Show reviews that mention
      All reviews room service buffet breakfast great menu restaurant service check in was a breeze kitchen staff menu selection generous in size spacious room front of house coffee machine car parking both times nice stay rainbows end next morning minute drive
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      2 - 7 of 164 reviews
      Reviewed April 9, 2024

      We stayed here for almost for 1 month, great location, room's are good and friendly staff. We have taken room with kitchen attached, it's really great. Only drawback is privacy. Housekeeping was excellent. Drawback they have not given discount on long stay. Overall a good place to stay.

      Date of stay: December 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank shekhar67
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded April 15, 2024

      Thank you for choosing to stay with us for almost a month and for sharing your feedback! We're thrilled to hear that you enjoyed our convenient location, well-appointed rooms, and the convenience of having a kitchen attached. We're also delighted that you found our staff to be friendly and our housekeeping services excellent.

      Regarding your feedback on privacy and long-stay discounts, we appreciate your input. We'll certainly take your comments into consideration as we continuously strive to improve our guest experience.

      It was a pleasure hosting you, and we hope to welcome you back again soon for another enjoyable stay! If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know.

      Kind regards,
      Prasheel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed February 11, 2024 via mobile

      I was immediately impressed by the lovely receptionist that checked me in. She absolutely nailed the welcome. It’s the first Accor property I’ve stayed at, to be properly welcomed as a loyalty member. The hand written welcome note was also a really nice touch! I’ve stayed at Sofitel properties and received a lot less. So this was a really great first impression to kick off the stay here. The room was exactly as described, it was a decent size and was well presented. The room was very clean. Bed was pretty comfortable too (although it was two singles made up to one so could feel the divide but not a biggie). The air conditioning wasn’t the best (I like to sleep in a really cold room) but it was OK. I didn’t have a view of anything particularly exciting but didn’t stay here for the view so wasn’t fussed. I heard very little if any noise at night. I did eat dinner at the in-house restaurant which was also good too- again the staff here were lovely as well and made me feel like I was being looked after. Would I stay here again? I definitely would, and believe it offers good value for money. I would also recommend to others looking at staying here.

      Date of stay: February 2024
      Trip type: Travelled solo
      Thank liam404
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded February 13, 2024

      Dear liam404,

      Thank you so much for taking the time to share your feedback on your recent stay at The Sebel Auckland Manuaku. We are delighted to hear that you had an excellent experience and appreciate your kind words.

      It is wonderful to know that our receptionist left a positive impression on you, and we are thrilled to be your first Accor property where you felt properly welcomed as a loyalty member. We understand the importance of a warm welcome, and we are glad our team excelled in this aspect. The handwritten welcome note is a small gesture, but we believe it adds a personal touch to our guests' experience, and we're glad you appreciated it.

      We are pleased to hear that your room met your expectations in terms of size, cleanliness, and presentation. Your feedback regarding the bed and air conditioning is valuable to us, and we will certainly look into ways to enhance the sleeping experience for our guests.

      It's fantastic to hear that you enjoyed your dining experience at our in-house restaurant and felt well taken care of by our staff. We strive to provide excellent service in all aspects of your stay, and we are delighted that our team contributed to making your visit memorable.

      We are grateful for your recommendation and are thrilled to learn that you would choose to stay with us again. Offering good value for money is important to us, and we are pleased that you found our property to be a worthwhile choice.

      Once again, thank you for sharing your positive experience. We look forward to welcoming you back for another enjoyable stay in the future.

      Warm Regards,
      Prasheel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed December 31, 2023

      I booked the Deluxe room with 1 Kingsize bed for $250.00. Described as follows: 33sqm open concept guestroom has a kitchenette and dining area. It features a King bed, Fisher and Paykel kitchen equipment, bathroom with designer amenities, WiFi and 49inch LED TV.

      Overall it was as per the photos, clean and spacious with various sky sports and movies channels as normal.

      The negative in terms of the room, it seems hotels no longer provide mini bar snacks anymore which is a shame. Additionally this hotel has gone the way of providing sop , moisturizer, shampoo etc via pump action disposal units. I find these detract from the experience and are the equivalent of a cafe providing butter in a disposal package rather than in a separate stylee butter plate. This one small factor can be the difference between an average cafe from an excellent cafe. The same goes for pump action soap and shampoo dispensers. It comes across as tacky.

      One other negative for the room. The TV remote, as per the photo, was filthy. I hated even touching it as I know it hadn't been cleaned in years. Its these little things that make the difference.

      Hotel overall:

      Hotel staff - friendly and courteous. No issues here.

      It was extremely hot and muggy outside and walking into the hotel lobby it was ice cold. The air conditioning was way too cold. As it is summer I hadnt packed a sweatshirt or anything similar. Consequently it was far too cold for me to go to the restaurant or even have a sit down coffee as I was way to cold in just a t shirt. So lost business for the hotel.

      The hotel lobby, foyer, and ground floor which included the one restaurant, felt a little claustrophobic and small.

      Parking - not just this hotel but others are starting to charge fees to park in their carparks. I don't think this is appropriate to be honest. It cost $5.00 per night (a 50% discount as I am an Accor member). It seems like more price gouging.

      Conclusion: I would stay again but be prepared with wipes for the remote and a second layer of clothing for the foyer and restaurant.

      Room tip: Be prepared for a freezing foyer
      Date of stay: December 2023
      • Trip type: Travelled solo
        • Value
        • Location
        • Service
      Thank nipitinthebud
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded January 29, 2024

      Dear nipitinthebud,

      Thank you for sharing your feedback! We're delighted to hear that overall, your experience met expectations. The bulk amenities in the room are part of our Single Use Plastic Removal goal. As hospitality industry, we believe it is future and all of us are playing our part. We will also review your feedback about the temperature in the Lobby/Restaurant with our Chief Engineer to ensure we monitor closely with the recent temperature surges here in Auckland.

      Once again, we appreciate your detailed insights and will address the noted concerns to enhance our guests' experience. We look forward to welcoming you back with improved amenities and comfort.

      Best regards,
      Prasheel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed December 20, 2023

      Date of stay: December 2023
      • Trip type: Travelled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with Accorhotels.com
      This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Sebel Manukau, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded December 27, 2023

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
      Reviewed November 20, 2023

      The service from the Manukau Sebel team is always outstanding. They provide the personal touch of greeting you when you arrive and insuring you are comfortable and have everything you need. Always look forward to my stay here. Special acknowledgement to Sonja whom expresses all these qualities consistently.

      Date of stay: November 2023
      • Trip type: Travelled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with Accorhotels.com
      Thank rikki_ngamane
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Sebel Manukau, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded December 27, 2023

      Hi Rikki,

      Thanking you for an awesome review.

      Kind regards,

      Mandeep Tamber
      Operations Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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