Stayed for one night. The only good thing is it close to shops. Bad- spent the sleepless night getting bitten by I guess bedbugs. We tried to contact office regarding noise from many rooms but phone in room not working, website under review and no one in office.( when bookings in office told us it was quiet!!) Only found out after paying that many long term WINZ tenants have most of hotel booked rooms. Never again!
Rundown Motel complex & rooms, No WiFi, No info material in rooms, rooms are not cleaned daily if you stay more than 1x day, mould in bathroom and shower, bed sheets had spots and stains, neighbours stereo thumping base all the 3x nights we stayed, Reception hung up on me at 10pm when I rang to ask them to sort out the neighbour who played thumping music most of the night and then again startup 6.30am..kids running riot outside along decks and carpark until 9pmish in the pitch dark...you only get a small sachet of milk powder when you arrive..no real milk...Only thing this place has positive is the location, close to rainbows end. although there are 3 other hotels in the same close vicinity be it one was for quarantining the Covid19 travellers!.
Thanks for your help and great service. Even though we didn't get to stay the night because Elton John concert was canceled, you're putting through the refund so quickly was really appreciated.Regards
The motel is very close to Manukau Centre and lots of eateries etc. It waa also a cheapish price $120 for the night but room condition was old and tired. Lots of minor things being fixed would help, maintenance touch ups here and there, door handles fixed, tv not working fully. Worse for me, it had to be the most uncomfortable bed ever, hard with a big dip in middle. It was clean though. Service on arrival not great. Had to go back and ask where room was. No info provided at all. Didnt seem friendly. Its a big place with lots of stairs if on top level. Lady next morning was really nice. Wouldnt stay again. Need a little comfort.
As with previous reviews, I found the very helpful staff saved this place. No disabled access to rooms and steps were a worry with metal support at foot level coming apart. Wi-fi was absolutely non-existent in my room and a struggle to access even in the reception area. The rooms themselves are actually very good. So if you have full mobility and your own means of accessing Wi-Fi you will probably like this place. Excellent location for Manukau Bus Station for Inter-City Travel.
