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“Satisfied in all respects”

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Holiday Inn Hotel & Suites Salt Lake City-Airport West
Ranked #38 of 75 Hotels in Salt Lake City
Certificate of Excellence
Pentwater, MI
Level 6 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Satisfied in all respects”
Reviewed 9 February 2012

I attended a business meeting on February 6, 2012 and stayed three nights at this hotel. The shuttle from the airport was timely and came with a friendly driver. When I took the shuttle back to the airport the next day to rent a car, the lady driver was even better.
Food was a disappointment. The breakfast buffet was expensive and not nearly hot enough but the selection was good and the presentation was attractive. The off the menu breakfast was much better. I had one lunch, a burger, which was good but just ordinary. The only dinner I had was a fajita special which was not good at all.
The rooms were very comfortable with good temperature control. Shower pressure is important to me and this hotel was fine, not special, but ok.
I heard nothing at night but another member of our group commented that he could hear snoring all night like it was in the room with him. Traffic noise was minimal.
Overall, this was a well appointed mid-priced hotel with all the necessary amenities and a very friendly and competent staff. I would use it again, but would eat downtown when possible.

Room Tip: Executive Suite not worth the extra cost as an upgrade from the standard king room.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OSUcrapsplayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven K, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review, 12 February 2012
I want to thank you for taking the time to provide our hotel with valuable feedback and an opportunity to train our teams to deliver better service. I also want to thank you for your business. There are many hotels in this area and we are happy that you chose us.

Next, I'd also like to apologize for the unfortunate experiences that you had in our restaurant during breakfast and dinner. We take all feedback very seriously and we're working very hard to ensure that all of aspects of our guest's stay are great. We will utitlize your honest feedback as a learning opportunity.

Again, thank you for taking the time to provide us with your feedback. We hope to see you again in the future.

Thank you,

Steven Key
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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258 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Yellowstone National Park, Wyoming
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 February 2012

We stay here all the time when we are in salt lake. I like the location even though it is not downtown. The rooms are nice and the staff has always been the best part. The only bad part is that you can't garauntee any type of rate on the rooms within $40. The restaraunt is generally good but once we ran into a chef that really liked salt! : ( Great place to stay, give it a go!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wyopride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted C, General Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review, 6 February 2012
Thanks very much for staying with us during your visits to Salt Lake City! I also want to thank you for taking time to post your review. Please feel free to contact me whenever you are in the hotel to let me know how we can make your stay a five star experience! It is my teams goal to deliver outstanding service to all our guests all of the time. Thanks again for your business and consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level 6 Contributor
164 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 10 January 2012

I stayed one night after a long journey from Barcelona. It is located near the airport (5min) and it is eas to get by car from the airport (they have free airport shuttle)

The staff from reception and restaurant very friendly.

The room was correct, clean and with different types of pillows.

Free wifi provided and being a Priority Club Member I had a 50% discount in breakfast

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crustiviajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted C, General Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review, 17 January 2012
Thank you for choosing to stay with us! I appreciate your kind words and look forward to seeing you again next time you come through Salt Lake City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton
Level 5 Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 January 2012

Booked through a 3rd party discount site, but had none of the problems other reviewers had (we asked for two queen beds and received them). Hotel is new, service is friendly. Beds are comfortable. Our TV did not work... we told the front desk staff, who were friendly and told us things to do to try to make it work. None of them worked after three tries; they eventually offered to come fix the TV but it was 10PM by then. It would have been better if they had sent someone up from the start.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKD_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 November 2011

OK place to stay if you need to overnight in SLC, however I would not recommend this for more than one night.

The positives:
Polite fast Check in
10 minutes to the airport
Free Shuttle service to and from the Airport\
Clean room, nice beds, very quite.
The Restaurant has a good breakfast, and will provide you with a discount coupon for breakfast.

The Negatives:
Do not eat dinner in the restaurant, the dinners are pre-made. I had a club sandwich, which was made with cold, greasy bacon, slimy avocado, and processed turkey. So much for the safe bet! The bread rolls were hard, and in-eatable, the salad dressing was even worse, cheap, and sticky.
There are no dining options with in walking distance of the Hotel.
Pick up at the airport takes at least 20 to 30 Minutes, you must call for a pick up, and you must wait outside; the van is not a Holiday Inn marked Van. You need to rely on the driver to call out who they are. If you are not in the right location, they will miss you.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjriccio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 October 2011

I was pleasantly surprised at the lobby, which was clean and spacious, and even somewhat luxurious. The rooms are large and the beds very comfortable.

Even though we arrived on a Sunday night, the restaurant and bar were open.

The only disappointment is the spa- there is a pool and hot tub, but no steam room or sauna, and the exercise room is pretty small.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandsunsurf72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level 6 Contributor
117 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 October 2011

I am somewhat surprised at the other reviews. We stayed for one night Sep 9-10 at this Hotel after booking through Priceline Name your own price. As a Platinum Priority Club member, I was upgraded to a King Suite & the accommodations and amenities were excellent. The cleanliness, breakfast, pool & spa facilities were a great value for the money. We requested a late checkout & the hotel willingly obliged. The Hotel staff were very courteous & friendly. I would stay there again on our next trip to SLC. It is very convenient to both Airport & City Center, Temple Square.

Shiv Shankar
Germantown, TN.

Room Tip: Ask for upgrades; they will accomodate Priority Club Members if Suites are available.
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShivUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Salt Lake City-Airport West

Property: Holiday Inn Hotel & Suites Salt Lake City-Airport West
Address: 5001 W Wiley Post Way, Salt Lake City, UT 84116-2850
Phone Number:
Region: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Salt Lake City
#29 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Salt Lake City-Airport West 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel and Suites Salt Lake City Airport West! Minutes from Salt Lake International Airport, downtown Salt Lake City, and four world-famous ski resorts within 45 minutes, the Holiday Inn Salt Lake City Airport West is ideally located. A free airport shuttle is available. Well- appointed guest rooms in rich, warm tones with spacious and well-lit work areas will delight you. Stay connected with free high-speed internet access in-room and throughout the hotel. Tie up loose ends in our 24-hour business center and enjoy the HD flat screen TVs when work is done. Triple sheeted beds and a pillow menu provide a superior night's sleep. Dine on classic American cuisine in Wingtips Bar and Bistro, our full service restaurant or enjoy the ease of room service. Catch a game on large plasma TVs in our lounge. Maintain your exercise regimen in our fitness center, indoor pool, and whirlpool. Plan a successful event with our professional meeting and catering staff. We offer over 2300 square feet of flexible meeting space. Visit these popular attractions while in Salt Lake City, Home to the XIX Olympic Winter Games: Gateway & City Creek Shopping, Salt Palace Convention Center, Temple Square and the Great Salt Lake. Visit our corporate neighbors: GE Healthcare, L3 Communications, Raytheon, and Northrop Grumman. Experience all that the Holiday Inn Hotel and Suites Airport West has to offer! ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Salt Lake City-Airport West
Holiday Inn Salt Lake City
Salt Lake City Holiday Inn
Holiday Inn Hotel & Suites Salt Lake City-Airport West Utah

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