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All reviewsfreeway sidewithin walking distancerestaurants and shoppingpool areabusiness tripconvenient locationfront desk staffclean hotelparking lotgreat place to staynice staynew mexicoeasy accessuptownhgilobbyfirmness
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Reviewed September 25, 2016

Near two shopping centers, one very high end. Facility done in darker wood which I believe is nice. Most other HGIs use lighter colors. Breakfast was basic but as it was free, no complaints. Rooms clean and well stocked with bath products. Staff was very nice and helpful. So what else does one need? Several restaurants in the area up to Ruths Chris!
Also, 15 min max to ABQ, another benefit.

Room Tip: Request a room facing north. South facing rooms are VERY close to I-40 and associated noise.
  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank billyjeanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this reviewResponded September 27, 2016

Dear billyjeanne;

Thank you for taking the time to review our hotel the Hilton Garden Inn Uptown. We are glad to hear that you found our location convenient and enjoyed the area.

Our restaurant also serves dinner from 5PM-10PM and room service nightly until 9PM.

We hope to see you again soon and thank you again for the feedback.

Most Sincerely,
Tami J. Scott - GM

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Reviewed September 24, 2016

The staff were great. Very nice and friendly. The noise was too much. Room faced the freeway and it was not that "white noise" background. The noise from the Semis and motorcycles was very intrusive. I was putting on my make-up and had the door open in the bathroom and could still hear the motorcycles rumbling. That coupled with the ventilation system, that when it would start it was sounded like it was a misaligned fan followed by loud noise from the blower.

Room Tip: Ask to get a room away from the freeway.
  • Stayed: September 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank bjd352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this reviewResponded September 27, 2016

Dear bjd352:
We apologize for the issues you encountered during your stay. While we are conveniently located in a busy and attractive area with plenty of facilities, we realize that this may be uncomfortable for some of our guests. We do now offer "E Check-In" and this will allow you to choose your room location to assist with the most comfortable stay.

We hope this will not prevent you from choosing our hotel in the future and we will have another opportunity to win your loyalty.

Most Sincerely,
Tami J. Scott - GM

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Reviewed September 22, 2016

Clean, comfy and great location. Will definitely stay again next time I'm in the area!! Although we didn't utilize the pool area, ithe will be something to consider next time we stay. There is a water slide Kids will enjoy!

  • Stayed: September 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank V5162VRmichellem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 19, 2016

Easy access and centrally located. Staff was very friendly. Rooms were clean and comfortable. Beds were wonderful. Atmosphere was pleasant and noise level low. Was disappointed that the water slide was closed during our visit. Was only open on the weekends.

  • Stayed: September 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Madison8582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTamiS, General Manager at Hilton Garden Inn Albuquerque Uptown, responded to this reviewResponded September 20, 2016

Dear Madison8582:

Thank you so much for taking the time to review our hotel the Hilton Garden Inn Albuquerque Uptown. We are very happy to hear that you enjoyed both the guest room accommodations and our excellent customer service.

My most sincere apologies for the waterslide - we have now moved to our fall hours. You are always welcome to call ahead when making your reservations to confirm the hours so that you can enjoy this amenity.

We hope to see you back very soon and please do not hesitate to reach out to me directly for your next reservation.

Most Sincerely,
Tami J. Scott - GM

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Reviewed September 12, 2016

I was in the midst of a long drive and needed and stress-free place to stop for the night. My room was clean and comfortable, with a nice view of the mountains. I had several good options for food within walking distance, and felt safe in the neighborhood.

The staff were helpful and polite, and the overall feel of the place warm and welcoming. I'll definitely stay here again on my return trip if I'm stopping in Albuquerque!

  • Stayed: August 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan E, Guest Relations Manager at Hilton Garden Inn Albuquerque Uptown, responded to this reviewResponded September 13, 2016

Stephanie S,

Thank you so much for sharing your feedback. Your comments are both welcomed and appreciated. I am so happy to hear you enjoyed your recent stay at the Hilton Garden Inn Albuquerque Uptown and that you found your room to be clean and comfortable. I am also thrilled to hear that you found our staff to be helpful and polite. We take such pride in our staff and believe it to be our responsibility to ensure the happiness of every single one of our guests. Again, thank you for your feedback. We look forward to welcoming you back to our hotel during your return trip to the Duke City. We wish you safe and happy travels.

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