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Overview
Holiday Rental House -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Albuquerque, New Mexico
Reviews from our community
El Paso, Texas
1 review “Terrible experience”
Dirty house that had countless problems. Patio/ backyard dirty with debris. Inside the house-dust, dead bugs, dirty linens, human hair/animal hair on floors,broken step on stairs, broken furniture. Not clean or well maintained. Water from the 2nd fl master bath shower, leaked down into the 1st floor on our 2nd night. Poor maintenance response and service from owner.
Date of stay: October 2015
| How easy was it to book the property? | How helpful were the directions to the property? |
| How easy was key pickup/access to the property? | Overall condition of the property |
| Bedding & mattresses | Kitchen & utensils |
| Bathroom cleanliness | Other facilities & amenities |
| Service |
Liked best:
Nothing
Liked least:
Ceiling leaking, dirty house, broken furniture and lack of response from owner
Travelling group: Extended Family
Would you recommend this hotel to a friend?
No.
- Did the property offer wi-fi/internet access?
- Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Dec 2015
We are very sorry that your stay in our home in Albuquerque was not a pleasurable experience. We work very hard to clean and maintain our home to the best of standards. It is true that there was a leak from the shower that happened during your stay, as well as the stair tread. I wish that we could anticipate and fix problems before they happen but unfortunately that is not possible. response to problems that crop up is important and we had the plumber on the scene that day. I respond to email, text and phone and did so constantly during your stay.
The bottom line is that during more than three years as a vacation rental we have had dozens of 5 star reviews from another web site and have never had a complaint about cleanliness, in fact there have been many positive comments about our housekeeping.
We felt very bad about your stay and the leaky drain and as such refunded some money. I would normally do this in response to an unhappy guest.
We continue to strive for the best vacation home experience for our guests .
The bottom line is that during more than three years as a vacation rental we have had dozens of 5 star reviews from another web site and have never had a complaint about cleanliness, in fact there have been many positive comments about our housekeeping.
We felt very bad about your stay and the leaky drain and as such refunded some money. I would normally do this in response to an unhappy guest.
We continue to strive for the best vacation home experience for our guests .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Problem with this review?
Bayport, New York
2 reviews
1 helpful vote
“Very comfortable home away from home.”
The owner was very accommodating and the house was clean, spacious, and beautiful. The views from front and back were spectacular. We loved our stay.
Date of stay: December 2014
Travelling group: Extended Family
Would you recommend this hotel to a friend?
Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Problem with this review?
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