We stayed at this property on a recent road trip through New Mexico and Colorado. We actually drove out of our way to stay here because they had a suite with 2 queen beds and a pull out that would accommodate our teen kids. However, when we arrived at the hotel, we were informed that there was only one room left with three beds and that someone had just refused to stay in it due to smoke (this is a smoke free property). I was a little frustrated since we had a reservation (reserved with a credit card through my Hilton Honor membership). Since they do not offer rollaway beds and had no other rooms with enough beds for us, I asked to inspect the available room (we had been driving for 12 plus hours and it was already 8 pm). The room (218) was like a freshly used ashtray…it was beyond bad. I returned to the lobby and was told that this was a known problem and they had even tried to change the carpet (this was fresh smoke…employees maybe using it as a break room?). They did not offer much of an apology at all and actually told us that it was basically our fault since we were arriving later in the evening and they were pretty full (we had a reservation with a credit card????). We had no choice but to take a room with one King bed and one pullout. This room was clean but one of the TVs did not work. I called the front desk and was told the TV system was old and often didn’t work and that the maintenance worker would not be available for at least an hour. It was already 8:30 pm so we gave up and went to bed.
This is the second Hilton property we have used in the last 2 months that was well below their standards. I’m starting to doubt my loyalty to Hilton properties. I do not understand why this room (room 218) is being used since it known to have smoke issue. I do not recommend this hotel based on how it is being managed and how it treats their loyal customers.
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- Also Known As:
- Homewood Suites By Hilton Albuquerque Airport Hotel Albuquerque
- Homewood Suites Albuquerque
- Homewood Albuquerque
- Albuquerque Homewood Suites