This hotel has a great location, just minutes from downtown, with a great view of a park and the Bay. Free parking, some covered under the hotel. Hotel public areas and guest rooms are beautiful. Very friendly staff.More
- Free Wifi
- Breakfast included
This hotel has a great location, just minutes from downtown, with a great view of a park and the Bay. Free parking, some covered under the hotel. Hotel public areas and guest rooms are beautiful. Very friendly staff.MoreShow less
Dear Thomas L,
Thank you for your 5 star review! Our main focus is to provide exemplary service to all our customers. I am thrilled that you enjoyed the hotel, the area and the staff. I hope you have the opportunity to stay with us again.
Nearly all about the Hilton Garden Inn in Providence, RI is average from check-in, to staff to rooms to comfort except the bed linens which was old, flimsy and need replacing. Would I stay here again? Probably not. Would I recommend it to others? No.
Thank you for taking the time to share your feedback about the hotel. I'm sorry you had a less than favorable stay with us. Please accept my apologies! We pride ourselves on the service we provide at this hotel, so it is disappointing to hear we missed the mark with you. I assure this your feedback will be shared with the team to ensure we get it right for the future.
The hotel is located right across from the harbor and a small park. The views on the harbor side are gorgeous and sound from the highway is minimal but you can still hear the traffic. The rate was not worth the room or view, 50$ less would have been just right. Check the room, there were hairs on the bed and towels, otherwise very clean. Staff was pretty phenomenal other than a check in hiccup.
Good location with a good water view, at an upgrade. Rooms need some attention as far as a lot of loose towel racks, loose shower rack and door to bathroom sticks. Most of the staff was excellent. Will probably stay closer to main part of downtown on next visit. If I pay what they are asking for rooms, I expect more attention to detail - referring to the maintenance.
First choice was Newport. Glad we decided to save a bunch of money and stay here, catch the ferry to Newport for the day instead.
The staff especially Naomi and Natalie were especially wonderful. Not sure if that was their usual asigned area or if they were simply helping out but there was a third person who came across as incredibly territorial. Every question of either Natalie or Naomi was abruptly answered by her even from across the room, not sure what that was about but again, kudos to Natalie and Naomi.
Dave the shuttle driver was great as well. Pretty much took us anywhere we needed to go and picked us up promptly.
The rooms lobby was spacious with a bar/restaurant overlooking the water. Was a little disappointed that all coffee was taken away after breakfast but I got over it.
The rooms were clean, a little small in my opinion but a good use of space.
Definitely worth a return trip.
Stayed here the night of 9/19. Onsite parking. Close to major highways. The noise was very noticeable in my room on the 6th floor. Love the Hilton digital keys! Small fitness center. Breakfast for a fee. Friendly staff.