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Reviewed 4 weeks ago via mobile

Got this hotel on an invisible hotwire deal. The location couldn't have been more perfect for what we had planned, but the staff at this hotel were incredibly underwhelming and even rude.

I am used to Disney courtesy living in Orlando, but even a greeting more than "Hi, name?" would have been nice. I had a few issues with the keys and they were rude to both me and my guest, as though we were at fault for the key. We asked for an extra 30 minutes for check out and they offered us 10, like It was a negotiation???
The room was large, and the beds very comfortable, with a huge window overlooking the roof of the Dunkin Donuts Center.
Honestly the service was just so bad I would not stay here again and I wouldn't send anyone there.

Stayed: October 2018, travelled with family
Thank sparkenlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

e had a good experience with this hotel except there was noise all; night from an air conditioner or something. We were on the fourteenth(top) floor and heard the noise all night. We told the person at the desk when we were checking out. She said our room (1409) was near the elevator and maybe that was the noise, but that wasn't it because it was steady all night. She said she'd mention it to maintenance. Anyway, avoid staying on the fourteenth floor (even if they tell you it's the best floor because of the view).

Also, we didn't want to use the dining room for breakfast ($22 buffet and other similarly priced items). If you don't want to either, there is a Starbucks in the building (go outside and around the corner) and the Starbucks offers a 10% discount to people staying at the hotel.

Room Tip: Avoid fourteenth floor
  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 15, 2018

In town for a area college Family Weekend and stayed to reduce the single day trip. Great location, ez on ez off to Rte 95. Leisurely walk to dinner on Federal Hill. Right next door to the Dunkin Donuts Center, which was dark the night we were there.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank mattc8632014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 8, 2018

Upon arrival we found that there were issues with the Hilton reservation system. Our reservation was for a king bed, but the manager indicated most of the king rooms were not available. We took a room with two double beds. The room was very clean and well kept. However, with a bad back, the softness of mattresses did not sit very well for a good night sleep. I won’t be too critical, but people depend on getting a room that they reserve. On the good side, there is a new Hilton and Marriot being built down the street from this hotel.

Stayed: October 2018, travelled as a couple
Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 30, 2018 via mobile

Outstanding central Providence location within walking distance to all restaurants and attractions. Good service and bar staff was excellent. Comfortable rooms. Air conditioning could stand an update. But overall an excellent place to stay at a reasonable price

Stayed: September 2018, travelled on business
Thank diver520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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