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Reviews (301)
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All reviewsthe river walkthe breakfast areawaffleswithin walking distancenice hotelshort walkstayed here for one nightwi ficontinental breakfastson's graduationwould stay here againa wonderful stayhousekeeping staffeasy accessupon checkbed was very comfortableair conditioner
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7 - 12 of 301 reviews
Reviewed February 9, 2018 via mobile

We stayed here on a family move to the area and were pleasantly surprised. The staff was helpful, friendly and accommodating, and our room was clean and fresh. We loved the location—close to the Alamo, and San Antonio river shops. Breakfast was very good with ample seating during this work week. We would recommend this hotel and will stay here again on future San Antonio visits.

Stayed: February 2018, travelled with family
Thank sue k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 7, 2018

We stayed at this hotel in December for the Rock N Roll 1/2 Marathon. We parked our rental car when we first arrived at the hotel and were able to walk everywhere we needed to go.

It was a quick walk to both Market Square and the River Walk.

The breakfast buffet had many choices and the 'take-away' containers were a very nice touch.

The room was definitely large enough and the bed was very comfortable.

We couldn't find anything wrong with the hotel and would definitely stay there again if we ever return to San Antonio.

  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank VicGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 27, 2018

Had a wonderful stay at this Fairfield Inn when in San Antonio for our Son's graduation from USAF BMT. Staff was super helpful and gave us tips on great restaurants as well as accommodated our request for a different room upon check in.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Irish_Rover039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 1, 2018 via mobile

Arrived at the hotel on Wednesday, December 28, 2017 at approximately 2:50 pm. Didn’t realize that the check in time is 4:00 (my fault). We had three children with us and they needed to use the restroom. The restroom in the lobby was out of order and we were told we would have to go across the parking lot to their “sister” hotel. The restroom in the lobby was still out of order when we checked out on Friday. The staff was rude and the breakfast buffet was under stocked with food and utensils.

Stayed: December 2017, travelled with family
Thank Carolyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy L, Manager at Fairfield Inn & Suites San Antonio Downtown/Market Square, responded to this reviewResponded January 10, 2018

Hello,

Thank you so much for your review regarding your stay with us here at the Fairifeld Inn San Antonio downtown. I apologize for the issues you experienced during your stay. I know that your stay did not meet not only your expectations but our own as well. I will be addressing these issues with our staff to make sure we provide the best service possible in the future. We hope that you will give us a second chance the next time you are in San Antonio.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 19, 2017

On our second family trip to San Antonio, on the day next to Thanks Giving Day, the focus being on river walk, we chose this hotel for our stay. The hotel location has all that one could look for. In the middle of activities , very prominently noticeable and very convenient to reach by car. The room was comfortable, neat and clean but the hotel upkeep was of very poor standard. The lifts-too slow and noisy as if ready to fall any time. The coffee maker in the room was of poor quality and tea kits not worth a mention.The hotel did not cater for additional towels for all the guests and the same had to be asked for. The breakfast,- complimentary, had the minimal spread or choices but convenience of "Carry boxes" was very thoughtfully provided.The buffet room gets totally cramped leaving no space to move within or sit with decency.The parking is huge, convenient and free. However, the hotel staff was courteous and helpful. The hotel is light on the budget and gives value for money.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Deepak M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Fairfield Inn & Suites San Antonio Downtown/Market Square, responded to this reviewResponded December 27, 2017

Deepak, I am so glad to read that you enjoyed your stay at our property. We understand there are many options, and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We hope to have the opportunity to welcome you again and make your future stays five stars.

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