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“Fair nothing special”

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La Cantera Resort & Spa
Ranked #24 of 356 Hotels in San Antonio
Certificate of Excellence
victoria,texs
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Fair nothing special”
Reviewed 17 February 2012

Fair room nothing worth the 300 and up a night! Would go down the road to the jw Marriott hill Country for a better value. Meals were pretty good and drinks were as well.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chandlers95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 21 February 2012
When you treat yourself to a stay at The Westin La Cantera Hill Country Resort, you should experience revitalizing comfort and delight in all of our amenities. From our championship golf courses to the spa, from Francesca’s at Sunset to our five swimming pools, as well as our array of complimentary resort activities, every feature of the property has been designed to offer the utmost relaxation and satisfaction for our guests. We are sorry to hear that your stay didn’t provide the kind of value you were looking for, and we would appreciate the opportunity to discuss your experience further. Please contact us directly at (210) 558-6500.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (347)
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English first
Houston, Texas, United States
1 review
Reviewed 16 February 2012

Stayed there to celebrate valentines day. It was great! Everyone at the front desk was nice( Grevais, Heather, Sarah). The room was beautiful. Everything was great. Not one complaint, I am recommending everyone stay here for a nice get away.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
Thank Jocelyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, Management Team at La Cantera Resort & Spa, responded to this review, 26 February 2012
Thanks so much for your kind review. We hope to see you again soon!
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Las Cruces, NM
Level 6 Contributor
155 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 16 February 2012

We stayed 2 nights. The hotel was beautiful. Room was large and well appointed. The grounds are perfect for taking an afternoon walk. The golf course looked challenging but we did not have time to play. We would stay here again anytime.

Room Tip: any room on the concierge level
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Henry4218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, Management Team at La Cantera Resort & Spa, responded to this review, 26 February 2012
We love hearing from happy guests! Please come see us again soon.
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Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2012

As my husband attended a conference in the hotel, I got to enjoy a few of the amenities. . . first of all, our room was just beautiful and spacious, with two balconies overlooking the hill country golf course. Secondly, the Castle Rock Spa experience was more than worth the trip from Houston! I chose one of the facials, and it was nothing short of AMAZING!! My technician was Nancy, whom I highly recommend and cannot compliment enough ~ a true head-to-toe experience (and yes, it was a facial!). The staff was extremely kind, generous and professional in every way -- just be sure to call ahead to schedule! Again, ask for NANCY!

  • Stayed February 2012, travelled on business
    • Value
    • Location
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Helpful?
1 Thank lorietch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 12 February 2012
We are delighted to hear that you had a great stay and hope to welcome you back again soon!
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Level 5 Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 February 2012

Stayed here for a conference in Feb 2012. The hotel is nice enough -- fairly recent paint, carpet, bathroom fixtures, comfy bed etc. For a business trip, though, way behind the times. No wireless internet in rooms, and the wired internet is not cheap (SLOW). TV reception was awful, and the alarm clock was fine for 1995 (no iPod dock, charger, etc). Minor things but they all add up when you're on a biz trip -- these things are pretty much standard even in the second tier brands in competitors' chains (Hampton Inn, Hilton Garden Inn, Hyatt Place, Marriott, etc). The staff seemed very hurried but tried to be attentive (asked my name 4 times in less than 2 minutes at checkin). The facility is HUGE -- be prepared to walk a lot from rooms to meeting halls, reception, etc. Not an issue if you're on vacation, but again as a business hotel this is not the best layout. Golf course was nice enough, they have shuttles to Fiesta Texas but this isn't where I'd stay if you're doing the touristy spots in San Antonio. Definitely out away from it all. Pools etc looked nice but it's winter so I cannot comment on how they are in peak season. Overall an OK hotel, but not quite up to "resort" standard and definitely not a good place for a business meeting.

  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Pfreakingk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 12 February 2012
Our goal is to help you get back to your best self so that you leave The Westin La Cantera Hill Country Resort feeling recharged and well cared for. We clearly fell short in this situation, and we are sorry that the charge for internet access was frustrating to you. The resort fee includes internet access up to 512kb, and there are additional charges for more bandwidth. For future reference, free Wi-Fi is available in Starbucks, Steinheimer’s, The Gantry and Tio’s Lobby.

We are in the process of adding Wi-Fi to all areas of the hotel, and we expect to complete the wireless upgrade in the second quarter of 2012.

We are so sorry that your visit was less than perfect. Please contact us directly at 210.558.6500 if we may be of further assistance.
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Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2012

I can not stop raving about this hotel...the rooms are spacious, comfy and clean, the staff are top notch! I was even upgraded to a casita room with my own golf cart!!!! AWESOME! I will definately be back...hopefully sooner than later.

  • Stayed January 2012, travelled solo
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Helpful?
1 Thank crystalrivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, Management Team at La Cantera Resort & Spa, responded to this review, 20 February 2012
We appreciate your kind review! We strive to exceed the expectations of all of our guests and value your positive review. We look forward to seeing you on your next stay at the hotel.
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sussex, nb
Level 5 Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 February 2012

i was at this hotel for a conference. found the staff, rooms and service excellent. the walking trail was a nice treat, steep walking in places, but enjoyable.
the only disappointment was if you opted to go green and didn't have your bedding changed, then they didn't do anything in the room at all. there was a $5 coupon under your door that could be used in the restaurant only while you were there, and if you needed towels, you had to call for them. a misunderstanding possibly on my part. i would have thought they would at least come in ,empty the garbage cans and pick up the wet towels. this did not happen. so i would not do that again. other than that, great

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank salesmanSussex_Nb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 12 February 2012
Please accept our apologies that the terms of the program were unclear. The "Make a Green Choice" program is intended to help us cut down on the natural resources we consume, and guests receive a choice of 500 Starpoints or a $5 credit in one of our restaurants in exchange for foregoing housekeeping service. If at any time your room requires service, please dial Service Express on your phone. We apologize for any inconvenience and look forward to your return.
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Additional Information about La Cantera Resort & Spa

Property: La Cantera Resort & Spa
Address: 16641 La Cantera Parkway, San Antonio, TX 78256-2401
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#10 Spa Hotel in San Antonio
#15 Luxury Hotel in San Antonio
#20 Romantic Hotel in San Antonio
#41 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Cantera Resort & Spa 4*
Number of rooms: 496
Official Description (provided by the hotel):
La Cantera Resort & Spa is a 550 acre hill country oasis atop one of the highest points in San Antonio and is centrally located to the finest attractions the city has to offer. Luxurious accommodations offer every amenity in addition to separate adult and family friendly pools, Loma de Vida Spa & Wellness and 36 holes of on-site championship golf. Less than a mile away with complimentary transportation are the Shops at La Cantera with a variety of luxury shopping and dining options, The Rim shopping center, and Six Flags Fiesta Texas. Additionally, SeaWorld, downtown San Antonio, the airport and hill country adventures like antiquing, and wine tours are 20 minutes away. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
Westin Cantera Hotel
La Cantera San Antonio
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio

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