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All reviews georgia rios wine and cheese reception hotel owner food and beverage manager the river walk minute walk manager's reception hotel shuttle waffles walking distance the breakfast area hot tub parking fee downtown area free breakfast two queen beds wonderful hotel
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Reviewed February 6, 2017

There are way too many problems with this hotel.
Front desk staff (3 different sets on 3 different occasions) were all uncaring and dismissive.
Wanted to charge a $25 fee because we arrived earlier than check in time. Would not begin check-ins until precisely 3pm. By check in time the lobby was FULL of people and it took forever to work through the crowd to get everyone checked in.
Did not honor request for adjoining or adjacent rooms. Our rooms were on opposite ends of a hallway with many rooms and the elevator lobby in between.
See below for the sign 'welcoming' guests.
Parking not valet, but still at a very high daily cost.
NOT in historic district.
Sketchy 5 block walk to touristy areas
"Daily" managers reception is not daily.
Advertised shuttle is only one way - suggested uber or taxi back.
Bathroom smelled horribly.
Appliances old and not in the best shape. Bathtub had chips in the enamal.
In room fridge too loud to sleep.
Breakfast hostess all about verifying your coupon and collecting tips and not concerned with stocking the buffet. Breakfast buffet was out of eggs and muffins.
Towels were not folded or rolled but just shoved into the cubbies under the sink.
No restaurant or bar
The heated outdoor pool is a narrow crumbling unkempt alleyway behind the hotel.

Room tip: Look for a nicer hotel in a better location. This says Riverwalk, but it's a sketchy 5 block trek to the Riverwalk area.
Date of stay: January 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank ML_ATL2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded February 7, 2017

We just started a brand new services for 2017 to give added value to our guests while they are here which was to give the opportunity to extend your vacation:
Early Bird Check in as early as 10am for only $25. This is based on availability as most of our rooms are full and check out is not until 11am. Most hotels don't allow you to even check in before 3pm and if so they charge half or full rate.
We even started "Extend YOUR DAY" where you can check out by 3pm for only $25.
This allows the afternoon on the Riverwalk for lunch and enjoy the afternoon before heading home without paying for an entire night.
We are always looking at giving better service, offer valuable amenities like our reception on Tue-Wed-Thursday where we serve Wine & Beer and a light Southern Supper from 5-7pm for FREE. We also just put in the highest level of Internet this year into the hotel to give the guests the best service.
My staff works daily to deliver the best customer service and we try to make sure you have an enjoyable experience while in our beautiful and romantic city. I personally apologize for falling short during your visit. I will take all your comments back to my staff and work harder so this does not happen to others. Have a GREAT 2017!
Sherry Chaudhry
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 29, 2017

Had a fabulous 5 day stay at this hotel.
Very friendly staff. Beautiful spanish decor and comfortable room.
Happy hour mid week a nice touch .
Great free breakfast with lots of choices.
Free Shuttle to Riverwalk, the Alamo or the Convention center a bonus.
Would recommend this hotel to others.

Room tip: Get a room on south side- quieter.
Date of stay: January 2017
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank MJ_and_KA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded January 30, 2017

We are so lucky to have such amazing guests at our hotel night after night. The entire staff tries to give 150% everyday. We are not perfect but our goal is to make sure you each have a "great experience" here in San Antonio. You are a Perfect #10 as a great guest and we hope you return again soon. Have a GREAT 2017! Safe Journey Home!

Warmest Regards,

Sherry Chaudhry
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 28, 2017

We just returned from spending 4 nights at the Comfort Suites Alamo/Riverwalk hotel. The hotel was very clean & well maintained. The hotel location was fine during the day, but not well lit at night. We did not feel safe walking from the Riverwalk back to our hotel if it was dark. There were also no restaurants or shops near the hotel. There were a number of homeless people & strange characters in the area.The breakfast was good & Tuesday -Thursday they offered a light supper from 5:00 - 7:00 including wine & beer.
When checking in, the clerk told me 3 times there was a $15 charge for parking & there was a $2.50 charge per day for a safe located in the rooms.
I told her I did not have a car & would not be using the safe. I had to sign papers & did not initial the cost of using the safe. The parking charges were crossed out.
Upon checking out a nice young man helped us. He acknowledged that we were not charged for parking or use of the safe. Another older woman was also working with him & piped in saying that we had to pay for using the safe even though we didn't. She said it was a standard charge. Needless to say, we did not pay the additional charges for the safe.

Room tip: Ask for a room away from the freeway & on an upper level. We were in room 511 which looked out on the freeway, but was not noisy
Date of stay: January 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Jane5053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded January 31, 2017

Dear Jane5053,

Thank you very much for choosing Comfort Suites Alamo/Riverwalk for your accommodations during your recent visit to San Antonio. We are delighted that you were pleased with your clean and spacious suite, as well as the complimentary breakfast buffet. Our owner, Sherry Chaudhry, enjoys providing extra amenities such as complimentary wine, beer, snacks, and a light meal at our mid-week “Southern Supper” where she has the opportunity to meet and visit with our guests. As a woman owned and operated small business in a large highly competitive downtown market, she is passionate about total guest satisfaction and endeavors to provide our guests with exceptional service and the little "extras" that sets Comfort Suites Alamo/River Walk apart from and above the competition.

We truly thank you for your business and your review. We are delighted that you had an overall great stay in San Antonio and hope you captured many treasured memories during your visit. Please come again!

Safe travels,
Donna
Guest Services

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Reviewed January 27, 2017

We stayed here 3 nights and had the best service possible. Every worker there was friendly, helpful and kind. The kindest and most delightful person we had the pleasure to talk to was the food and beverage manager,Georgia Rios. She was such a delightful and happy person, you could tell she loves what she does.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Carole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded January 29, 2017

Dear Carole S,

Thanks for recognizing our amazing staff. The owner of the Comfort Suites Alamo/River Walk, Sherry Chaudhry, is an inspiration for all of us to provide exceptional service with friendly Texas hospitality. Georgia, our food service manager is bubbly and charming, but most of all has a genuine interest in her guests, making sure all their needs are met. It is a privilege to have such a valued employee. I will pass along your kind words.

We are delighted that you enjoyed your stay in San Antonio and hope you captured many treasured memories during your visit. Thank you so much for the outstanding ratings and review, and for sharing your experience with others. It was our pleasure to have you as our guest, and we look forward to your return.

Safe travels,
Donna
Guest Services

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Reviewed January 23, 2017 via mobile

Very nice rooms for a good price. The staff was very helpful. It is a three to four block walk to the Alamo & Riverwalk. We had no problems, but if you take a wrong turn, you may be walking through a less than desired area.

Date of stay: January 2017
Trip type: Travelled with family
Thank JFC100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded January 26, 2017

Thank you so much for your positive review of our hotel! We really appreciate your business and compliments! We also delighted to hear that you find the value exceptional for a downtown San Antonio hotel based on the clean spacious suites, the ideal location of the hotel, and the level of comfort you receive at our hotel. We appreciate your recommendation and comments about the Comfort Suites Alamo/River Walk. We look forward to your return!

Safe travels,
Donna
Guest Servicers

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