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“A+ customer service” 4 of 5 bubbles
Review of Hotel Indigo San Antonio At The Alamo

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Hotel Indigo San Antonio At The Alamo
Ranked #50 of 357 Hotels in San Antonio
Certificate of Excellence
San Antonio, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A+ customer service”
4 of 5 bubbles Reviewed 15 May 2012

This is a nice hotel that is a good stay for the dollar. The thing that sets it apart is the bar/wait staff. I would say that Mike in the rest./bar is one of the best people when it come to customer service I have ever met. I have sent many of my friends to this hotel, and they always come back to say how much they appreciated his terrific service. This hotel is a good hotel with service that makes it a great hotel. Way to go for hiring and keeping super employees. I will stay there every time I am in San Antonio because of Mike.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HoneySkeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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691 reviews from our community

Traveller rating
    349
    216
    62
    37
    27
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
McKinney, Texas, United States
1 review
5 of 5 bubbles Reviewed 15 May 2012

This is a great Hotel in the heart of the riverwalk! Tim the bartender has the best service and music in town hands down! The building has charm and the rooms are clean and crisp. I love the hard wood floors and the showers! Very clean and extremely friendly service. How cool is it that you are right across from the Alamo! I have stayed at both Indigo properties in San Antonio and Tim at the bistro at the Alamo has made me decide to visit only the Alamo!

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valdosta Ga
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 May 2012

This hotel is a nice place to stay close to the Riverwalk and other shops right down the street from the hotel. This is not a place to stay with small children as the rooms are small except for the suites. The beds are comfortable but the air conditioner was very noisy. I personally did not care for the wood floors and not sure the bathroom got mopped every day it did not look like it but that could be because I am very picky about clean floors. We did not have a fridge or microwave which would have been nice to keep cold drinks or a snack. The staff was very nice and helpful and the hotel does have a lot of charm. It is across the street from the Alamo . We did not eat at the restaurant but they did have a sign for happy hour every day from 5 to 8 and a breakfast buffet on Sunday for 12.95 for adults. It is only about 3 blocks from a McDonalds and real close also to a Walgreens to pick up snacks. The ice machines are not on every floor.

It is a pretty hotel and very quaint.

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sunshinelady56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton,AB, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 May 2012

We stayed for 10 days on the 8th floor, right across from the Alamo. Great view day or night. All the staff were excellent. Hotel was clean and quiet. We walked everywhere, no need for a car. Easy access to Riverwalk, rest, shopping, whatever you needed it was pretty close by. Lots of cabs around to take you anywhere you needed to go. The only thing we missed on those very hot days was a dip in an outdoor pool, other than that our stay was awesome. We happened to hit the Fiesta Festival and San Antonio was alive with lots to see and do. We really enjoyed our stay, very polite people in Texas...

Room Tip: We had a corner suite on the 8th floor was the best room in hotel so we were told and we were not di...
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tillwemeetagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas, United States
2 reviews
5 of 5 bubbles Reviewed 1 May 2012

Valet was outstanding. Check in was super fast. As always Cruz had it all together and knew what to offer. Tim in the Bistro was wonderful. He even gave our little one Fiesta bangles and lights.

Housekeeping was extremely slow. It took two days to get a box of tissues and only after having to go downstairs to get it. Sadly, the floors were dirty.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aivars N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marshfield, Wisconsin
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 30 April 2012

We did not stay at the Hotel, but discovered the resteraunt as we passed by and observed the Texas Waffle sign outside. We were welcomed in by Tim, and met Cruze. They both made us feel at home. In addition to their Texas Waffle, my wife enjoyed an excellent breakfast sandwich. We were given a tour of the Hotel, and the history of this impressive building, It makes one appreciate the work that went into saving the historical value of the Gibbs Building. To realize what looked like a old water fountain to anyone appreciating the fact that it was original to the building, and that the office over door windows were realliy preserved. We not only had excellent service for that breakfast, but met again as we passed on our daily routes to the attractions. Tim offered some excellent local insider information to other attractions. Much more information than we had recieved from the Hotel we were staying at.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ziggys_Mfld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin TX area
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

We had no idea what to expect when we booked at this hotel. The exterior is not impressive, but we were pleasantly surprised to find a very nice room, nice decor with very comfortable bed and pillows. The old office building converted to a hotel added to the charm of the place. I loved that they left the old mail drop in the hallways. The hallways reminded me of office buildings I worked in years ago in New York. The 24/7 valet service was a nice plus, but we didn't need it often as everything is within walking distance of this hotel. We will stay there again when we are in San Antonio.

Room Tip: Our room was on the third floor overlooking Alamo St. We didn't hear any noise from either the...
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RonnieB43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo San Antonio At The Alamo

Property: Hotel Indigo San Antonio At The Alamo
Address: 105 N Alamo St, San Antonio, TX 78205-1922
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #50 of 357 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo San Antonio At The Alamo 3.5*
Number of rooms: 91
Official Description (provided by the hotel):
91 Room boutique hotel in a 1909 historic bldg. Hotel sits across the the street from the Alamo and 1/2 block from the Riverwalk. Close enough to walk to any and everything you will want to do in downtown San Antonio. Also home to the 1909 Bar & Bistro serving breakfast and dinner daily. Happy Hour specials every night. Let us be your home away from home on your next trip to beautiful San Antonio! ... more   less 
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