Let's see where do I start with this hotel....
Firstly, the hotel couldn't find our reservation when we checked in last Tuesday, the lady at Front desk was very nice and had to make a new reservation and get the IHG res to cancel theirs.
Secondly, I got charged for a Candlewood suites hotel at The Woodlands in TX, which myself and my boyfriend had never ever stayed at! This is now pending payment going back to my account.
Thirdly, I had left the USA on 6th June to return back to the UK, and paid partial amount on the bill, whilst my partner stayed an extra night before checking out. When he checked out, the hotel charged my card!
This is now going to be refunded back to me, but I will NOT be staying at ANY of the IHG hotels from now on. I am a priority club member, and believe this is such a huge error and distress to cause someone! All my money had gone because of the hotel and I have been left distressed trying to get money back.
I have spoken to guest relations here in the UK who is going to help to sort this out.
I will not recommend this hotel to ANYONE, due to the fact that if you guarantee a hotel and are advised you pay when you CHECK OUT, you are not automatically charged unless you want to pay by another means.
I am very unhappy and this hotel is not recommended.
- Official Description (provided by the hotel):
- The new Candlewood Suites San Anotonio Downtown is the newest extended stay, all suites hotel in the River Walk area. The 96 suite hotel is conveniently located just off of I-35 at the S. Alamo Street exit. Featuring the finest in hospitality and accommodations,, the Candlewood Suites is the place to stay. The hotel is conveniently located just minutes from the River walk and near restaurants, shopping and many attractions. Each spacious suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high speed internet access or relax in the comfortable living room area while you enjoy multi-channel premium TV or DVD player on a 32 inch flat panel Television. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items 24 hours a day. Whether your trip is business or pleasure, our hotel can offer you the best value in the San Antonio area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Priceline, Expedia, TripOnline SA, Travelocity.ca and HotelQuickly so you can book your Candlewood Suites San Antonio Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Candlewood Suites San Antonio Downtown Hotel San Antonio