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“The Best!”

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Holiday Inn San Antonio NW - Seaworld Area
Ranked #65 of 355 Hotels in San Antonio
Certificate of Excellence
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The Best!”
Reviewed 26 January 2012

After a bad experience at the Fiesta Inn in San Antonio, we were referred to this Holiday Inn and the staff at the desk, and in the grill could not have been any nicer! They were very accommodating, and assisted us in locating our daily travel destinations. We borrowed some necessities (no food products, of course) for a good old fashioned guacamole cook-off in our room, and shared the goods with the staff in return for their judgement. (I won!) The grounds are clean, and I will turn to this hotel for all of my future travels to San Antonio! THANK YOU for a great experience!

  • Stayed January 2012, travelled with friends
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Helpful?
3 Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulioElias, Front Office Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review, 11 February 2012
Well thank you, we are glad you enjoyed your stay here at the Holiday inn NW. We hope to see you again sometime.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Fremont, California
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 January 2012

Stayed here as a base to visit Seaworld. While facility was relatively new, the service wasn't quite up to bar: No recognition and suite upgrade for a PC Platinum Elite even though hotel was mostly empty.

My worst experience was with the free hotel shuttle to Seaworld. I made a return reservation in the morning and gave my mobile phone to the hotel. However, the shuttle only showed up 45 minutes after the park closed at 9pm and two "courtesy remainder" calls to the manager in duty! The driver just claimed he never saw my group in two prior trips when in the fact we were the only one group waiting in freezing cold! Definitely not worth the $20 saving in parking fee!

PC Elite guests should go elsewhere.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
1 Thank dallas808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 December 2011

This was our first stay here to visit family in the area. The room was nice and large with a very comfortable king bed. There were 4 small pillows to share. This is a Leed's ecofriendly hotel with a two option toilet and power saver shower head. They provide shampoo, conditioner, & soap from Bath & Body Works. Free WiFi Internet and in room coffee.
The negatives were: the room smelled of mildew when the air conditioner was off, probably due to the humidity of SA, a cover was missing on a bath wall sconce, and no bath fan. There wax no continential breakfast; breakfast at the restaurant was $12. Pretty much a standard hotel room. Quiet given it appeared to be a family oriented hotel; probably because SeaWorld is close.

  • Stayed December 2011
    • Value
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Helpful?
1 Thank CrabLegend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 December 2011

I am a frequent traveller to San Antonio. With two young children, our destination is mostly Sea World. I visited with family in the week of christmas 2011. Since we were staying only one night, I didn't search properly, and made the mistake of booking a room at this hotel without going through reviews properly and trusting the Holiday Inn brand and the 3 star rating. The only advantage this place has is its proximity to Sea World. The reception staff, especially the Indian origin young woman, is uncouth, rude and insulting to guests. We called ahead to request two cribs for our toddlers. The lady promised that the cribs will be there. When we arrived exhausted at 9 PM, there were no cribs, and lady didn't apologize for her false promise, and was very rude. Anyways, we headed up to our room. It turned out that she gave us keys to a room which was under use by someone else. A quite embarrassing encounter was averted as the person/family using the room was out at the time. I had to go back to reception to get keys to an unused room. Again, no apologies!!. The room we got next was not vacuumed. Layers of dust were visible on windows. Kids were quite tired and whiny by the time, and we ended up spending a night somehow. I usually don't write reviews. I am writing this paragraph to sincerely warn families with young children to avoid this place. This hotel doesn't deserve three stars. It is surviving only because of the proximity to Sea World. There are plenty of good hotels nearby and it will be worth looking elsewhere.

  • Stayed December 2011, travelled with family
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Helpful?
4 Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 December 2011

We enjoyed the stay at this hotel. It's close to Sea World and hotel has a shuttle to and from Sea World (you can save parking fee $15/20). The rooms are clean and spacious and hotel staff were friendly. it has a sports bar. We will definitely recommend this hotel.

  • Stayed December 2011, travelled with family
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Helpful?
1 Thank Jacob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
75 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 15 November 2011

This hotel was clean and family oriented. The pool and hot tub were both very nice. This hotel is new and convenient to Sea World as well as many restaurants.

  • Stayed June 2011, travelled with family
    • Value
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Helpful?
Thank MELISSA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hurst, Texas
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 31 October 2011

If you are going to Sea World, this hotel is definitely worth the money. The shuttle back and forth to Sea World was convenient, and enabled us to return to the hotel to get warmer clothes and then go back to the park. Plus we avoided paying for parking and having to walk back and forth from the lot.

I would have given the hotel an excellent rating- but the pool area needed to be cleaned. We were at the indoor pool early on Saturday morning, so I thought they must not have gotten to it yet - but it was in the same condition on Sunday morning. We had to ask the hotel for towels on both occasions.

The rooms are nice, spacious, quiet and clean. The staff were both helpful and friendly. There is a sports bar / restaurant, but we didn't use it so can't comment on it. But we would definitely return if we were going for a weekend trip to Sea World again.

  • Stayed October 2011, travelled with family
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Helpful?
Thank donadelee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Antonio NW - Seaworld Area

Property: Holiday Inn San Antonio NW - Seaworld Area
Address: 10135 State Highway 151, San Antonio, TX 78251-4548
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#77 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Antonio NW - Seaworld Area 3*
Number of rooms: 194
Official Description (provided by the hotel):
Welcome to Holiday Inn's first LEED certified 'Green' hotel! This is a unique property, utilizing the latest energy efficient technology and environmentally friendly materials available today. The property features a Grill, a sports themed facility offering all major sporting events on the 14 flat panel TVs, along with a selection of 16 different beer on tap. In addition, the hotel has three pools (one indoor, two outdoor, including a kiddie pool) and a hot tub. The guest rooms all have 32' flat panel televisions, pillow top mattresses, coffee makers, irons/boards and hair dryers. ... more   less 
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Also Known As:
Holiday Inn San Antonio Nw - Seaworld Area Hotel San Antonio

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