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2 - 7 of 1,053 reviews
Reviewed March 8, 2021

The bathroom in general was a bad design. The toilet area had a door, good, but the toilet sprayed water on the floor. I was able to fix that. The towel rack fell off the wall the first time we put a towel on it. I left it in the tub. There was no vent in the toilet area, not good with a #2. However, the commode was of the taller oval type which was very nice.
The lighting over the sink did not provide enough light to see well while shaving.
Not sure why there was a TV built into the mirror. Maybe that is why the reflected light was not bright.
The sink looked like a watering trough or a urinal plus it took up all of the counter space allowing no room for personal toiletries.
The shower was the worst. The water never got hot. After a long wait it became a cool warm. There was no door so even with the main bathroom door closed it was still drafty. The bath tub was in the same "room" as the shower but behind the person taking the shower thus a safety hazard, a person could back up from the shower and fall over the tub.
Except for the entry way the lighting was poor. The bulbs were LED but they make brighter ones. LEDs use almost no electricity so why not go with bright ones.
Lighting in the elevators was very poor. Signage as to which elevator to use was poor if there at all.
To go from our room, 525, to the nice pools we had to go through the main areas of the hotel with our bathing suites on, dripping on the return. You would think there would be a place to cross over hall.
The pools were very nice.
The main part of our room was very good except for the poor lighting. There were plenty of electrical outlets at convenient places. The chairs were OK. We had a good view.
The refrigerator was small with no freezer but it worked well.
No microwave.
Choices of near by eating places were very limited. More choices 1.8 miles away.
$35 per night, unless a member then $20, for required valet parking outside is ridiculous.

For as much as we pay for maintenance per year as members I would expect better lighting, toilets not leaking, and towel racks not falling off of the wall.

Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
Thank leroys73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member, responded to this reviewResponded March 9, 2021

Thank you for sharing your review and for being a Bluegreen owner. We greatly appreciate your feedback and will certainly address those issues you've brought to our attention which we fix.

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Reviewed February 20, 2021

The staff in the hotel and restaurant were amazing. The manager of the restaurant helped my wife and I discover our favorite wine. The valet boys have great service. The rooms are nice enough. Overall great stay.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank 134jonathanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member, responded to this reviewResponded March 9, 2021

Thank you for sharing. We will certainly recognize our Sustenio team and valet for such splendid service. Hope to see you back soon.

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Reviewed February 8, 2021

Room ac barely worked. they do not notice about the 10 am checkout , they called me and i checked out 1050, and charged late checkout, being unreasonable about it. Feels the ambience of personnel very strict and npt very friendly. Rooms are ok and spa is very good.

Date of stay: February 2021
Trip type: Travelled solo
3  Thank Aizcorbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member, responded to this reviewResponded February 9, 2021

Thank you for your review. Our resort arrival and departure policies are very well covered in all of our booking channels, confirmations, printed in our key packets, resort guides and in villa literature. You were charged a late departure fee because you left after noon, 2 hours past departure time, without working with us to do so.

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Reviewed February 1, 2021 via mobile

My Swedish massage by Jasmine was wonderful! One of the best I have ever had. The pressure was just right for relaxation and working out some of the knots. Another perk is the massage table. It's position is very adjustable and it can be heated.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank 136alyshab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member, responded to this reviewResponded February 9, 2021

Thank you very much for sharing your review. We are delighted to see you enjoyed your service in the spa and will thank Jasmine on your behalf. Please come back and visit us soon.

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Reviewed January 2, 2021 via mobile

Beautiful hotel, good location and great amenities!! Customer service is excellent and Melinda at the concierge service was most helpful with planning our stay. We will definitely make this an annual trip!!

Date of stay: December 2020
Trip type: Travelled as a couple
Thank Brblinn5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member, responded to this reviewResponded January 3, 2021

Thank you Brblinn5 for your kind words. We are delighted that you have an awesome experience and we'll certainly recognize Melinda for taking such great care of you. We will see you again soon.

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