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“Close to alamodome... Great service.”

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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Ranked #166 of 355 Hotels in San Antonio
Honolulu, Hawaii
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Close to alamodome... Great service.”
Reviewed 1 March 2012

Stayed during a cheer competition at alamodome. They provided a shuttle to alamodone, but no shuttle back. Rooms very clean, service friendly. Breakfast buffet is pricey, but tasted great. You'll need to take cab or bus to get to river walk, as its not as close as maps make it out to be. Overall, satisfied, and will stay again should we need to attend event at alamodome.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarriageDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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251 reviews from our community

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    28
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
El Paso, TX
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 February 2012

Front desk staff were incredibly courteous and helpful. AC did not work in one member of my group's room, her second room had no iron and replacement iron didn't work and her tub faucet handle had to be found behind the toilet and held in place to turn on the water. Faucet constantly leaked in another group member's room. Housekeeping was a complete no-show in my room after first night and they missed two of my group member's rooms the second day. Constant traffic noise can be heard from outside.

Room Tip: Go to La Quinta instead.
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  • Stayed February 2012, travelled on business
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Helpful?
2 Thank 3Webbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 February 2012

Recently stayed at this hotel for two nights in February 2012. The hotel is advertised as being recently renovated. The regular sized rooms were changed into two room suites with a small living area, a tiny bathroom with the sink, microwave and refrigerator in the hallway between the living area and bedroom. As in most hotels, the closet area is included in the furniture containing the bedroom television. This piece of furniture was very old, had squeaky doors, and little closet space. Also the hotel was pretty full that weekend and they ran out of clean towels. We were given pool towels until more could be washed. On the upside, the parking and breakfast was decent and everyone working there were extremely nice people.

  • Stayed February 2012, travelled with family
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Helpful?
2 Thank red-texan49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, TN
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 December 2011

After a lack of availability on the Riverwalk, we chose this for one night of a long Hill Country weekend. The staff was incredibly helpful and kind. The rooms were well maintained and it was very reasonable. A real bang for the buck.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warmseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ttribby, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 16 January 2012
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff.
We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 November 2011

My husband and I stayed here five nights during Thanksgiving week while visiting family. Our experience here was great. Room (king suite with couch) was clean and spacious (though the bathroom was a little tight). The hotel is close to the Riverwalk and downtown area, though I wouldn't walk. A selection of hot and cold items was available for breakfast, and there was more variety than the average continental breakfast. The fitness room is small but adequate (a treadmill, elliptical and bike). We found everything very good for the price (less than $100 a night after tax). We would stay here again.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenlynn77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2011

Just checked out of the hotel...our family arrived to rooms still being cleaned for hours..no rooms available, then later after being checked in, the sheets had hair!@#$% thats is more than gross..its the epitome of laziness...who wants to sleep in some strangers sweat! the tubs were dirty...outline of scum from previous user still evident...everything in the room from tables to anything and every surface was dirty and dusty...was in room for 3 days the room was never vacuumed...the cleaning lady comes in and sprays the floor carpet with some liquid leaving me and visiting friends drowning in fumes and in respiratory distress...This is my first Holiday INN..never ever..better stick to Marriot and Hilton and Hyatt and others...
oooh forgot one more thing. DONOT fall for the free breakfast...its cereal(frosty) and coffee and porched eggs...
Pay more somewhere and buy your own breakfast...not worth it. But to be fair, they have free parking.
Last thing, the king size beds are actually queen size(that means the hotel isnot honest about their facility and are reaping you off..just book a queen size( hope it is not a full size in real life)..

Room Tip: If there is no other open hotel, then book this for 2 days and then move.
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  • Stayed November 2011, travelled with family
    • Value
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Helpful?
2 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 October 2011

What can I say, I wish I had seen previous reviews. We stayed at the weekend and were at the far end of the hotel, furthest from the noisey bar across the street! Yet, Friday night the music was on till midnight and Saturday till 12:40am, although the reception staff did file a complaint with police!
Although the hotel was basically ok, it is not in the most convenient location for walking to the downtown/riverwalk area! Breakfast and parking were difficult due to large school/youth groups with the parking lot filled with various busses!
Breakfast not great, limited items and pancake machine out of action. For the rates charged, the hotel didn't live up to the rate. Staff although polite, did not seem interested in assisting guests. If you want a great location and value your sleep stay elsewhere. There are hotels charging similar rates without the drawbacks!

Room Tip: Stay elsewhere if you value sleep!
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  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toblerone92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ttribby, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 15 November 2011
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

The company aims to consistently deliver a professional service to our customers. We are working with the city and law enforcement, trying to regulate the noise from the bar across the street.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Property: Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Address: 102 El Paso St, San Antonio, TX 78204-3101
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#73 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Holiday Inn Express San Antonio Downtown Market Area welcomes you. Located in the heart of downtown San Antonio, our all suite hotel has recently been renovated and is just a few miles from The Alamo, the downtown market district and the scenic River Walk, offering convenient access to the San Antonio International Airport. Our hotel is perfect for your next San Antonio vacation. This San Antonio hotel in the downtown market district provides easy access to area attractions including Sea World of Texas, the San Antonio Zoo, Six Flags Fiesta Texas and Splashtown Water Park. Many popular shopping destinations are also nearby, such as the Rivercenter Mall, El Mercado Market Square and the North Star Mall. Other area attractions not far from our hotel in San Antonio include the Alamodome, the San Antonio Convention Center and the AT&T Center, home of the San Antonio Spurs.Business travelers will enjoy a stay at our newly renovated hotel in downtown San Antonio due to its close proximity to companies such as Tesoro, Xerox, Washington Mutual, IBC, Toyota and SBC. Our San Antonio hotel is just 15 miles from the San Antonio International Airport.During your stay at our San Antonio hotel, enjoy the 24-hour fitness center, heated, outdoor pool, relaxing whirlpool and complimentary hot breakfast bar. Check out the discount rates on our quality San Antonio hotel rooms by the River Walk and start planning your visit today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn

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