My husband and I along with my parents stayed at this Hyatt from Oct 19 to Oct 25th for a short vacation. After an easy check in we got to our rooms, my parents paid for an upgarde and their room was a disappointment. It was very small, not a great view and the bathroom was tiny. My husband and I did not pay for the upgrade but our room was much larger. At first we thought we got the better deal until the next morning, while my parents had no problem with noise, in our room we were greeted with loud noise every morning. Housekeeping was very loud starting at 8:00 every morning, not good. This would be fine if we were there on business but we were on vacation and it would have been nice to sleep in alittle. On Saturday morning we were greeted not by housekeeping but by the moving of furniture(?) and drilling noise right above us at 8:00 am. sounded like construction going on.
I expected more from this hotel, we have stayed in several Hyatt's in the past but this one is not a great choice if you are in San Antonio for a vacation. They seem to cater to business and convention customers and there were plenty of those types of customers at this Hyatt.More
- Free Wifi