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2,077
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82
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All reviews great location the river walk q bar alamo view rooftop pool self parking lobby bar beautiful hotel easy access convention center business trip riverwalk area hotel restaurant rivercenter mall per day conference atrium
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3,333 - 3,338 of 3,711 reviews
Reviewed October 24, 2011

We stayed in a regency suite which was very large. It had a very nice dining, wet bar and living room area. The rooms are nicely appointed and very clean. It is an older hotel and the bathrooms are very small, but again nicely appointed. We could not have been happier with the level of service from the valet, restaurant, housekeeping etc. The hotel brought us both a crib and a pack and play for our young son. The restaurant staff and valet parkers could not have been nicer. The mattress in one of the bedrooms was very soft, so they brought us a bed board which was very helpful for the remainder of our stay. I will say that the food at the breakfast buffet was disappointing--it looked good but it was not very fresh and the ingredients were not the best. The bar scene was quite good with decent bar food. The Einsteins bagel in the lobby was great. The lobby itself was very attractive. The location of the hotel itself is very centrally located. The pool is under renovation but promises to be nice when finished.

Date of stay: October 2011
  • Trip type: Travelled with family
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Thank HotelGuestTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded November 8, 2011

Thank your taking the time to review your recent stay. We are pleased to hear your thoughts on the level of service you received and we have passed your kind words on to the noted departments. We hope to see your family again!

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Reviewed October 23, 2011

I hate to give such a low rating, but what should have been a fun anniversay trip ended up miserable because of the horrible bed in our room. The beds are advertised to be grand hyatt beds, which lead you to believe that they are something special.. we woke up feeling like we were hit by a freight train- so sore- after getting no sleep.. the bed was terribly hard, would have been better on the floor. In fact, my husband got up and slept upright in the chair. Also, if you do decide to stay, don't waste your money on a river view up grade.. not much of a river view.. the bar was really nice.. and the rooms were fairly big.. thats the plus side..

Date of stay: October 2011
  • Trip type: Travelled as a couple
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1  Thank deekayc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 27, 2011

Thank you for taking the time to review our hotel. Please accept a sincere apology from our staff on your recent stay. We apologize that our Grand Hyatt Beds did not meet your expectations. To better accommodate guests, our housekeeping department has several options for our grand beds, including the addition of memory foam for a softer bed. We hope that you will give our Grand Beds a second chance and look forward to your next visit to the Alamo city.

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Reviewed October 23, 2011

I was personally welcomed by the head doorman, Gilbert and by Jose who checked me in. They personally made me feel like I was royalty!
Danny from concierge knew the inside and out of the city and helped me with everything from restaurants to entertainement!

We had a wonderful stay and look forward to coming back soon!

Date of stay: October 2011
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1  Thank Hoodsbrigade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 27, 2011

We are pleased to hear about your recent stay! Thank you for taking the opportunity to review our property. We will be sure to congratulate Gilbert, Jose, and Danny on providing excellent service, something they are well known for. We look forward to seeing you again!

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Reviewed October 23, 2011

Right on the Riverwalk. Close to everything, staff was extremely friendly and helpful. Will stay there again on next trip.

Date of stay: September 2011
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Thank travelsomemore63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 27, 2011

Thank you for the kind review. We appreciate your feedback and hope you enjoyed San Antonio! Looking forward to your next stay with us.

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Reviewed October 21, 2011

There was blood on the toilet seat. The manager moved us to another room later that night after having a late dinner.
The nice lady over housekeeping brought the kids cookies for the inconvenience.

Date of stay: August 2011
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Thank thearranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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