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2,103
1,041
385
149
84
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All reviews great location the river walk q bar alamo view rooftop pool self parking lobby bar direct access beautiful hotel convention center business trip riverwalk area hotel restaurant rivercenter mall per day conference atrium
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Reviewed December 30, 2017

We thoroughly enjoyed the property, clean, accommodating, great location. Very friendly staff. Knew our preferences and made sure we were comfortable. Location is premium to all major sights, and a short cab to Pearl District. Highly recommend.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank thomasmB6212ZN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded January 3, 2018

Hi thomasmB6212ZN,

Thank you for your review of your recent stay at our property. We are so glad you enjoyed our convenient location to the Riverwalk sites and the Pearl District, and our friendly staff. We hope to see you again in the future on your next visit to San Antonio!

Best,
Hyatt Regency San Antonio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 29, 2017 via mobile

Stayed there two nights during the Alamo Bowl football game , It was the Team hotel for TCU , Everything customer service was excellent above and beyond many hotels , room was good but nothing more then a room that I have paid much less on previous visits to San Antonio. Classic example of great location and amenities.

Date of stay: December 2017
Trip type: Travelled with family
1  Thank 121Tony123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded January 3, 2018

Hi 121Tony123,

Thank you for taking the time to review your recent stay with us during the Alamo Bowl. We are glad to hear you enjoyed our Riverwalk location and friendly staff, and we hope to see you again in the future!

Best,
Hyatt Regency San Antonoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2017 via mobile

Beautiful lobby and water features downstairs. Room was good; nothing out of the ordinary. I feel like most Hyatt Regency’s I’ve stayed at have been nicer room-wise. I would choose it for the location on the riverwalk over anything else. Our room overlooked the lobby and got a little loud on Friday night.

Date of stay: December 2017
Trip type: Travelled as a couple
1  Thank crystalcoast717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded December 29, 2017

Hi crystalcoast717,

Thank you for your review of your recent stay at our property. We are glad to hear that you enjoyed our convenient Riverwalk location; however we are disappointed to hear of your negative experiences while at our hotel. We hope to see you on your next visit to San Antonio!

Best,
Hyatt Regency San Antonoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2017

Husband and I stayed here christmas eve-eve. No complaints about service or room. Staff were very friendly when we checked in and checked out. The location was perfect for sightseeing downtown, it really is in the middle of everything. Only downside was that the room we got overlooked the "lobby" area which was still beautiful, but we didn't have a view to outside. TIP: when you check in ask for the breakfast special ( 2 for $30) you can only get it if you ask for it the day you check in. I would say this hotel is in the mid-range price but definitely can fall under luxurious as well. I didn't give it 5 stars just because we had to pay for parking I feel like that should be included.

Room tip: If you want a view of the river or outside you will have to ask for it.
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank rlubianski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded December 29, 2017

Hi Reba W,

Thank you for your review of your recent stay at our property. We are glad to hear that you enjoyed our convenient Riverwalk location; however we are disappointed to hear of your negative experience with the lack of hotel parking options. We hope to see you on your next visit to San Antonio.

Best,
Hyatt Regency San Antonoi

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Reviewed December 27, 2017 via mobile

We have stayed at the Hyatt several times and have always had a pleasant stay. It is located in the heart of the Riverwalk and is very convenient. It gets loud on the River view side and the walls are paper thin. After a long flight we decided to order room service. What a mistake that was, first the prices boarder on gouging during a natural disaster, second they add 22% gratuity plus $4.00 on every order, and finally the food is average at best. The Hotel is dated and is not the quality and elegance we have come to expect from Hyatt Hotels but the prices still are.

Date of stay: December 2017
Trip type: Travelled as a couple
1  Thank MIKE D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded December 29, 2017

Hi MIKE D,

Thank you for your review of your recent stay at our property. We are glad to hear that you choose to spend your time at the Riverwalk with us; however we are disappointed to hear of your negative experiences while at our hotel. Please know your comments will be shared and utilized for us all to learn and grow. We hope to see you on your next visit to San Antonio

Best,
Hyatt Regency San Antonio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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