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“April 19,2012”

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DoubleTree by Hilton San Antonio Downtown
Ranked #75 of 356 Hotels in San Antonio
Texas
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“April 19,2012”
Reviewed 23 April 2012

Prepare to be price gouged!
When they have to lock the trashcans to the wall, you know your not in the best part of town.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank Txsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Moncton, Canada
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 April 2012

I have stayed at a couple of Doubletree hotels throughout my travels, and my children have always received the signature "Doubletree" cookie upon arrival. They were quite upset that upon arriving that they did not get one. We stayed in a room with two queen-size beds, and were pretty excited to learn that they were supposed to be the Sleep Number beds; then we found out that only ONE of the beds was the Sleep Number. What is the point of this if you have 4 people who would all like to try it? We ended up switching beds the second night so that everyone could say that they tried it. You shouldn't advertise something if it is only half true. The breakfast was nothing special, the usual continental stuff that was somewhat overpriced. The cleanliness of the rooms however were excellent, and the front desk staff was very helpful in giving directions to local attractions and which ones were worth seeing.

  • Stayed June 2011, travelled with family
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Helpful?
1 Thank monctonfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor C, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 24 April 2012
We’re very sorry we didn’t provide you with the high quality of amenities and service you deserved during your recent stay at DoubleTree by Hilton™ San Antonio Downtown. We apologize for the lack of Sleep Number beds for both sleeping areas and we’ve reported the problem to our maintenance team. We also would like to offer our sincere apologies for your children not receiving the standard DoubleTree cookie as we pride ourselves on this welcoming custom. We’ll be sure to address the issues and hope you’ll consider giving us a second chance if you return to the area.
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Natomas
1 review
Reviewed 19 April 2012

The staff was very friendly and concerned while we were at breakfast. While we were there our trailer was stolen and the staff became less than forward. They did what they could to say they helped but they could have done more. The Hotel prefers you park your trailer and other large vehicles in the employee parking lot but they do not have cameras provided for this area. The lot is hidden from the street which made us curious about the potential of an inside job. I caution anyone who would want to stay at this hotel while traveling with any vehicle that will not fit in a standard parking garage.

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor C, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 24 April 2012
We sincerely apologize for your unfortunate experience during your stay at DoubleTree by Hilton™ San Antonio Downtown. Thank you for letting us know about the situation quickly. We have followed up with our security department to help us avoid this situation in the future. If we can help in any way, please let us know. Thank you.
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Travellers are raving about these San Antonio hotels

Seabrook, Texas
Level 6 Contributor
144 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 13 April 2012

Hotel needs major upgrades.. Very little hot water in the mornings..... Beds were a joke.. It was not your typical DoubleTree Property.

  • Stayed March 2012, travelled with family
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Helpful?
Thank cavjock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring, Texas
1 review
Reviewed 8 April 2012

I recently stayed overnight with my family and booked two rooms via hotels.com. When I checked in which was a little after twelve pm the clerk seemed to have a bit of a attitude being short with his responses and when I asked a question about which room had the single bed he responded by saying neither. I thought I had booked that type of room but I gave him the benefit of the doubt and just said ok and figured it was me who was mistaken. Make a long story short one room was a single bed but it was not figured out until my wife and I unpacked in the room with the two beds couldn't help but laugh and just make the switch with my children. The next morning when I called guest services and asked for a luggage cart the women who responded said there all being used, fair enough after about twenty minutes I decided to get one my self when I got downstairs there where 4 employees at the counter chating and directly next to them...a luggage cart. I even caught them make fun of a women after she passed by them by spraying air fresher in her direction....really?!? Overall not a bad value but the employees are a little stuckup.

  • Stayed April 2012, travelled with family
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Helpful?
Thank Scergarza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor C, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 11 April 2012
Thank you for taking the time to provide your feedback regarding our hotel. I would like to apologize on behalf of the hotel and staff for your disappointment regarding your stay with us at DoubleTree by Hilton™ San Antonio Downtown It is our sincere desire to exceed the needs and expectations of each and every one of our guests. We’ve addressed the problems you mentioned with staff courtesy. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our area.
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Ridgecrest, California
1 review
Reviewed 3 April 2012

This Hotel was ready for our meeting and accommadated over 300 people with no problems. The hotel rooms were clean and the service was outstanding. If you plan a large meeting in the San Antonio area I would recommend Double Tree Downtown.

  • Stayed March 2012, travelled on business
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Helpful?
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sat
1 review
Reviewed 3 April 2012

Recently hosted a large conference at this property. We're planning to return next year…need I say more? The attendees all raved about this hotel, the staff and restaurant. The conference rooms were large enough to be set for large men without being crowded at the tables. The staff was beyond outstanding. Overall it was fantastic.

  • Stayed March 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank ptr09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton San Antonio Downtown

Property: DoubleTree by Hilton San Antonio Downtown
Address: 502 W Cesar E Chavez Blvd, San Antonio, TX 78207-4408 (Formerly Radisson Hotel San Antonio Downtown Market Square)
Phone Number:
Region: United States > Texas > San Antonio > Avenida Guadalupe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Romantic Hotel in San Antonio
#89 Family Hotel in San Antonio
#97 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Antonio Downtown 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Discover contemporary comforts in historic San Antonio at the DoubleTree by Hilton Hotel San Antonio Downtown. Set in San Antonio's central business district — less than 15 minutes from San Antonio International (SAT) Airport and with easy access to major interstates — this hotel is convenient to the Alamo, the Riverwalk and surrounding Texas military facilities. Park out of the Texas sun in our shaded lot and catch this hotel’s complimentary shuttle throughout downtown. Enjoy a warm cookie and a warm welcome always. ... more   less 
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Also Known As:
Doubletree By Hilton San Antonio Downtown Hotel San Antonio
Radisson San Antonio
San Antonio Radisson

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