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All reviews double tree san antonio airport northstar mall warm cookies north star mall shuttle service upon check very nice hotel business trip easy access conference freeway downtown texas
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Reviewed July 25, 2017

This hotel was very clean,friendly and professional staff and easy location to restaurants and mall. The rooms were very clean, comfortable and very little noise if none.Did not try the restaurant or swimming pool, but did sure look inviting.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank WallyP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded July 27, 2017

Dear Guest,
Thank you for staying with us and your very kind review. We hope to host your next stay in our fabulous city.
Yours in hospitality,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2017

While this hotel is close to the airport, it has a lot to be desired. First, the rooms are small and old. Parking is hard. The worst part is we booked this hotel because it is close to the airport. Come to find out, that they are in with Global Parking and you have to register and pay for everyday your car is there. I couldn't find this on their website anywhere. Then you have to park it in a certain location I guess because there is a lot of crime around there. The worst part is paying for a room and then you have to pay to park too. Doesn't make sense. This is the first time this has happened to me either in San Antonio or Dallas. The shuttle was fast and they picked us up fast from the airport.

Room Tip: Rooms facing the loop are loud.
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded July 21, 2017

Dear Guest,
Thank you for staying with us. We do offer a pay in advance park and fly rate directly with the hotel.
Yours in hospitality,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 18, 2017

It's a completely average Hilton property. Acceptable, but not even close to what is my expectation of a Hilton Property. Restaurant was decent, but limited. And the elevators aren't air conditioned, really not good for summers in San Antonio.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank O4933WJjohnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded July 20, 2017

Dear Guest,
Thank you for your feedback. We do truly appreciate feedback because it helps us to improve. We will work to improve our service, restaurant offerings and air conditioning.
Yours in hospitality,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2017 via mobile

Stayed one night in a king room with courtyard view. Room was very nice and comfortable. Shared balcony opened onto view of pool in courtyard which was pretty. Bed was comfortable, room clean and staff friendly. Bathroom was tiny, which could make it difficult for a large person, or someone helping a child. Would definitely recommend.

Stayed: July 2017, travelled as a couple
Thank JustUs89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded July 18, 2017

Dear Guest,
Thank you so much for staying with us and for taking the time to post a review.
Yours in hospitality,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 12, 2017

Excellent accomodations worth the stay. Great location for anything you need to do. Helpful staff. Good food. They go out of their way to make your stay comfortable and accommodating. Worth the look...

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded July 14, 2017

Dear Guest,
Thank you very much for allowing us to host your stay. Please stay with us again soon.
Yours in hospitality,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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