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“Great Place and Close to everything”

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DoubleTree by Hilton Hotel San Antonio Airport
Ranked #75 of 358 Hotels in San Antonio
GreenLeadersBronze level
Reviewed 4 October 2017

Very nice hotel with all of the amenities. It is across from North Star Mall and other shopping venues. Close to everything. Great price and comfortable. The street tacos in the bar are great! The rooms are comfortable and clean. Good food at the restaurant and bar. Bartender was nice and attentive.

  • Stayed: October 2017, travelled solo
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded 7 October 2017

Dear Guest,
Thank you for allowing us to host your stay and we do love the street tacos.
Please come again,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 25 of 1,188 reviews

Reviewed 1 October 2017

There were many things I liked about the Double-Tree. The friendliness of the Staff was just one of them. The shuttle Drivers were especially helpful. The Registration personnel went above and beyond what one would expect, especially Prapai, who got my boarding pass for my return flight. The Breakfast was better than average, I am not a big fan of buffet breakfasts but this was exceptional. The room was very clean and although I had only one interaction with the Housekeeping crew it was a positive experience. The one down note is when I had to get a shuttle from the Airport on arrival. The telephone operator spoke so rapidly I could not understand her.

  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Rooms
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Thank ChehalisMasterChief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded 3 October 2017

Dear Guest,
Thank you very much for allowing us to host your stay and for writing a very kind review.
Yours in hospitality,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

We liked the staff, cleanliness and service. The room fell a bit short of our usual Hilton experiences. Not a lot of modern amenities and very spotty internet service. The restaurant was mostly good, especially breakfast. Some of the lunch items were weird. A BLT salad meant have a head of lettuce and 3 thinly sliced tomatoes and a piece of tough bacon beside it. REALLY and it was expensive for it. There was no ice machine for the first floor area and the ice machine on the 2nd floor was broken the whole time we were there. By the 3rd day the ice machine of the 3rd floor did not work and the window in the door to the ice machine room was broken and never fixed but only taped.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank dianemI3623PB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded 3 October 2017

Dear Guest,
Thank you for staying with us and your feedback. The ice machines have been repaired and I apologize for the problems you experienced. We will definitely look into our menu and offerings. We strive to be a value in the market and we want our food to be as appealing our beds.
Yours in hospitality,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017 via mobile

Clean but dated hotel. Could use some updating, especially the rooms. Convenient to the airport but priced comparably to the Hilton right up the street, which I recommend instead. But they do have cookies at checkin.

Stayed: September 2017, travelled on business
Thank Glenn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded 27 September 2017

Dear Guest,
Thank you for staying with us and the kind review. We do love the cookies as well. We are certainly convenient to the airport and we are modeled after the older look and feel of our city's Spanish heritage. We hope to offer a slightly more authentic San Antonio experience.
Yours in hospitality,
Callan H
General Manager

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Reviewed 26 September 2017 via mobile

Hotel provides good service but is slightly dated in decor for a Hilton property. Needs renovation and room decor update. Good breakfast service. Restaurant is lacking for dinner selection as menu is limited.

Stayed: September 2017, travelled on business
Thank ltctony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded 27 September 2017

Dear Guest,
Thank you for staying with us and for the review. Our architecture is based upon the mission style of San Antonio and modeled after our city's heritage. We will definitely look into a wider variety for our dinner menu offering.
Yours in hospitality,
Callan H
General Manager

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Reviewed 24 September 2017

The staff is amazing!!! The downfall was there were ants crawling on my bathroom counter. The room was very musty smelling I was told I had a view of the court and my view was of the back of the hotel. The beds very old and squeak. They are way too soft for people who need a firm mattress to sleep on.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Owen33701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded 26 September 2017

Dear Guest,
I truly apologize for your difficult stay. I know we will correct the issues in your guest room, especially any ants, a creaky bed or a musty smell. Please accept my apology. I would welcome a phone to find out more and make sure this is corrected.
Yours in hospitality,
Callan H
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

minus the housekeeping concerns, this hotel is great. 99% of the staff were outstanding, helpful, and friendly. Walking distance to the mall but beware of traffic. Great feel and atmosphere in lobby and restaurant. Restaurant also has great food!

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank amandajG9852PV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded 22 September 2017

Dear Guest,
Thank you for the review. Please reach out to me. I would like to know more about the short fall in housekeeping you experienced. I am available at 210-366-2424.
Yours in hospitality,
Callan H
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in San Antonio
Price Range: $131 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree

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