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“Nasty, dinky little MOTEL -- Believe and heed the reviews”

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Best Western Intown Luray
Ranked #7 of 9 Hotels in Luray
Washington DC, District of Columbia
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nasty, dinky little MOTEL -- Believe and heed the reviews”
Reviewed 6 September 2011

I recently stayed at this nasty little MOTEL with my husband, three year old and two month old. I read the reviews but given that a friend had included it as a possible hotel for her wedding near Luray (and everything else was booked up), I figured it could not be that bad. It was. First of all, the non-smoking room wreaked of cigarette smoke. I asked for a can of air freshener, but it did no good. The room was saturated with the smell. When I complained later, the front desk attendant said "some people just have no respect" which to me is a tacit acknowledgement that people do smoke in the non-smoking rooms and management is aware of it. Our clothes had the smoke smell in them when we got home, it was so bad. The pool is a joke, so small and dinky, they must have it just to say they have a pool. There were cobwebs all over outside the rooms. The towels were threadbare and rough; nasty brown stains on one side of the toilet. On the upside, there is free wi-fi that worked well, which was good considering I had no cell coverage, and the breakfast at the hotel restaurant, while not complimentary, had a twenty percent discount for MOTEL guests and was tasty. If you can afford it, stay at the Mimslyn Inn across the street. The rate was only $11 more per night and looked to be on another level, much better than the nasty little Worst Western.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank braziltropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
USA
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 September 2011

Nice building, rooms are in a good condition, but cleanliness is a real disaster. Towels with some dirty spots on it - we really wanted to take a shower, but preferred to skip it. Room service staff that cleans the room looks like is working there for a food. Dirty clothes, real untidiness that you never expect from a person who does a service and especially room service. In the morning we we're shocked by a view how room service staff were seating on a ground near a garbage and eating something from boxes placed in a ground too. After that breskfast they started to go and clean the rooms.... If you have no choice, you can stay there, but never rely on that hotel for more than one oversleep night.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 333cats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Luray hotels

Toccoa, Georgia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2011

We booked our rooms for 5 nights. We were told one price and they tried charging us a higher price. The rooms are small, the beds were in bad shape. Looked like they were broken. We didn't have hot water for 2 days. They only adjusted our rate for $10.00. I will never stay there again. They pictures for the pool are misleading. It looks bigger with the wide angle lens than it really is.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank timmvp22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lee, New Jersey
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2011

For the price the hotel had everything including a complimentary breakfast, which covered all the food groups. The rooms were well appointed with all essentials, it was nice to a have microwave and fridge in the room. They were kind to give us inter-connecting rooms even though we forgot to mention the same while booking. Staff was pleasant. For the price it was definitely worth it.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank eugenetina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Dora, Florida
Level 5 Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 26 July 2011

"Best Western Intown of Luray, Roger and Nita Patel" is from business card in lobby.

I would advise reading the bad reviews and give them serious consideration before making a reservation here. I don't enjoy writing a poor review but want others to have the opportinity to make an informed decision. Foolish me for Not reading Trip Advisor first.

We decided spur of the moment to go to Luray Caverns and knew Best Western should be nice so made reservation. 48 hour no cancellation policy locked us in. We really tried to stay positive as we were locked into staying here.

The first impression opening the car door was something stinks really bad. Tried to overlook it as just a passing smell. We reserved non smoking and the first non smoking room stunk of smoke. Next room, 101 next to office was better. The bad smell outside the office and our room didn't go away. Realized it was something that had died and was still there rotting. Room was also loaded with flies. Called front desk to ask if they could do something about the situation. Girl said they knew about the smell and it wasn't something that died but their kitchen that just burned out. As for the flies we can give you a flyswatter and that is all we can do. I am experienced enough to know the difference between dead things and burned things. The desk clerk sounded very familiar with the complaints and was very emphatic that there was nothing she could do.

I went for a dip in the pool and it was very dirty. The floating stuff all around me made the dip very quick and I had to get out. It looked clean from a distance, but being in it was gross.

I would guess this place was built in the early 60's. Some updates have been made, but much is original. The staff was nice, but you could tell they were limited. We must have killed 20 flies in the room over 12 hours. They kept coming in through vents or door. Flyswatter included with room! They forgot to mention that in the room description.
I did notice another reviwer said flies are a "Luray" thing. Just seems like more of them hang around dead things.

Our sheets looked clean so we did not want to look any further at the beds. Carpet was new and clean. Desk clerk said new beds were being installed soon, but nothing she could do about old ones. (Ongoing Theme) Bathroom was original 60's vintage tile and fixtures. Also noticed when we changed rooms we went from an old TV to a newer LCD TV. Ice machine and hallway were filthy. BW should visit. I would like to know if it is up to their standards.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank righteous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olive Branch, Mississippi
1 review
Reviewed 25 July 2011

nice & clean room good staff nice & helpful all attraction nearby hotel & very nice resturant in hotel we love there beakfast

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jigardesai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balt, MD
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 July 2011

Well Luray is a small town so there aren't too many choices of hotels.

Location: Close to all attractions and river activities.

Hotel: Rooms o.k., bed comfortable, shower a bit cramped. Downside FLIES all over the place, we killed dozens. The front desk was even kind enough to give us our own fly swatter. Apparently this is a Luray thing this time of the year. The TV and amount of stations was decent. Air conditioning on lowest level felt like sub zero temperatures.

Pool- 20' x 60', freezing cold in July. Noticed the pool man looked 90 plus yrs old, hey buddy don't add so much chlorine. It burns your eyes!

Breakfast: Free with cereal, toast (remember the flies), and water downed coffee. If your on a budget it might work for you. a

If your on a budget, it's clean, and has basic amenities, but they did have free wii fi which was nice.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank baltscottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Intown Luray

Property: Best Western Intown Luray
Address: 410 W Main St, Luray, VA 22835-1025 (Formerly BEST WESTERN Intown Luray)
Phone Number:
Region: United States > Virginia > Luray
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 9 Hotels in Luray
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Intown Luray 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Best Western Intown Of Luray Hotel Luray
Best Western Luray
Luray Best Western

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