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“great hotel”
4 of 5 bubbles Review of Comfort Suites

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Comfort Suites
Ranked #4 of 10 Hotels in Scranton
Certificate of Excellence
Richmond, VA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great hotel”
Reviewed 13 October 2011

We have stayed at the Comfort Suites several times in the past two months and numerous times over the years. We find it is frequently a good stopping point in our travels. On one of our recent stays, we inadvertently left a bag with some important documents in the room. When we discovered our mistake we called the hotel. They located it in "lost and found" and we were able to retrieve the bag, all contents intact, about a week later. We also had a check-in episode where the evening check-in attendant was masterful at handling a disgruntled customer just ahead of us. It was obvious the mistake was on the part of the customer, but she was able to appease that customer and keep the check in line moving along. Overall, we really enjoy staying here. The location is great, easy access to I-81, we enjoy the ease of being able to walk to a good restaurant next door, breakfast has improved over the past few years, and it is usually clean and rooms are spacious. We find we have to make reservations to ensure a room - it is frequently booked solid. The exercise room is adequate, and while we have not used the pool it is almost always being enjoyed by others, and appears clean and well maintained. We highly recommend this hotel.

Room Tip: Make reservations to ensure a room!
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank runnergal0906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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384 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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  • English first
  • French first
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English first
Oregon
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 6 October 2011

We won a basket at a raffle for a friend with cancer, and we won a night here and a movie at Cinemark. Even though we only live 5 miles away, sometimes it is nice to get out of the house.

We had a jacuzzi suite, we had no complaints at all. Everything was clean and everything worked well. The check in girl was very nice. If I was from out of town and needed to find a hotel, I would check this place out!

  • Stayed January 2011, travelled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank smm5628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan E, Manager at Comfort Suites, responded to this review, 26 January 2012
Thanks for staying with us. We appreciate your compliments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 October 2011

I have stayed at this hotel several times as I have an office in Scranton that I have to visit regularly. I have tried staying at hotels closer to my office, including the Hilton and Radisson located in downtown and the nearby Clarion. I think the Comfort Suites is worth driving the extra few miles.

The hotel is located just off I-81 and is right by some of the area ski resorts. I was not bothered by traffic noise as the hotel is well built to keep out noise and is shielded from headlights with a line of trees.

The rooms seem relatively clean and well-kept. They have new flat screen TVs, which I appreciate. There is also free WiFi, which I consider a necessity. They also provide a microwave and mini-fridge in the room. Unlike the downtown hotels, they don't charge extra for parking. The staff often seems a little busy and overworked, but usually gets me to my room quickly.

I can't say I have used the pool or fitness center. If you are looking for a restaurant, there is nothing much withing walking distance, so expect to have to drive elsewhere.

Breakfast is nothing exciting: eggs, sausage, a few types of cold serial, etc. It is all self serve. Fine for my needs.

The hotel often seems to get sold out. If you want to stay, be sure to book in advance. You can also get better online deals for pricing that way. Personally, I think the hotel is a little pricey for the area, but generally a good experience.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelling_Guru_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2011

Stayed at Comfort Suites in Scranton, PA. It is very close to shopping center, ski area and right next to RT I-81. The rooms were clean and the rooms quiet. Hotel staff was extremely nice and very willing to help. I would highly recommend this place to everyone! The pool is heated and well maintained. It's a nice place to stay. Free breakfast and cookies in the evening too.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CellTick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weehawken, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2011

Recently stayed at this property, what a mistake the room was dirty, the breakfast buffet was a joke, Definitely not worth the money. The bed spreads were stained, the bathroom was horrible, the calking around the tub was missing. the hallways looked like they were not vacumed for a week, an all around mess. The front desk clerk could not care less about the situation, a woman who was at the desk who I could only guess was the Manager was going on like a raving maniac, very unprofessional.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frostproof, Florida
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 September 2011

this was the worst Comfort Suites we've ever stayed in. And we've been regulars at Choice Privlidges for a good many years. We have an "elite" status card.
We had a "suite" with 2 Queen beds. Good thing too because one of the beds had a big blood stain on the mattress cover. (You could see it right through the sheet. It was located where someone's bottom would be if sitting up in bed.)
It was late and we were too tired to change rooms or wait for someone to come up and change the cover. Both slept in the other bed.
Told them at the front desk the next morning and no one seemed too interested. Got a shrug of the shoulders and a "sorry".
The breakfast buffet was a disaster. No one tending it. Out of coffee, and milk. The pastry selection was down to a couple of muffins and waffles. No fruit desplayed. Some scrambled eggs that looked like they'd been there awhile and sauceages gone. Told them at the desk. They sent some young man that looked like he was the maintainence man to help. Of course he didn't know where anything was in the back room. He grabbed a bowl of breakfast sauseages and stuck them in the micro oven. God knows how long they had been sitting around. The women at the desk didn't offer any help and she had no one checking out to take care of.
We'll chaulk this up to an other Choice Privlidge experience that went bad. The last one was at the Comfort Inn at the Redwood Forest in CA. Plus we paid $116.00 for the stay. Way too much. It had a 4 star price with 2 star accomodations.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Asphaltkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
great neck,ny
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 August 2011

I was not looking forward to staying here after reading some of the reviews. I had no choice because my husband, grandchild and I were with a group. Imagine our surprise when we were booked into a lovely suuite complete with a kitchenette. The room was clean and in very good condition. Bathroom was small.
The only unfortunate thing was that we arrived at 1:00 A.M and had to leave at 10:00 the next morning so we really did not spend much time there.
Based on our acommodations I would certainly recommend Comfort Suites.

  • Stayed August 2011, travelled with friends
    • Sleep Quality
    • Cleanliness
Helpful?
2 Thank funalways75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 44 Montage Mountain Rd, Scranton, PA 18507-1753
Phone Number:
Region: United States > Pennsylvania > Scranton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in Scranton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Hotel Scranton
Comfort Suites Scranton
Scranton Comfort Suites

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