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Reviewed January 10, 2017

We checked in late for an overnight stay and everyone was extremely friendly and helpful. Room was very clean. Food was pretty good too even though we were the only ones left. Only knock...have to go outside to park.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank baileypat13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 11, 2017

Hi "baileypat13"!
Thank you kindly for your generous 5-star rating. We are ecstatic to hear you were pleased with our staff and facilities. Due to our convenient property in downtown Scranton, our location provides our garage to be next door. We appreciate your understanding. Our staff looks forward to welcoming you back again soon! Happy New Year!
Sincerely,
Erin Anastos | Sales Coordinator
Hilton Scranton & Conference Center

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Reviewed January 9, 2017

Extremely dirty. Will be writing letter with pictures attached. Stains on bed, walls, couch. Some spills that weren't cleaned on nightstand. Sparkle - poorly done -above hot tub. Extremely disappointed as I stayed here previously and was much better.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank vaughn4242
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 10, 2017

Good morning "vaughn4242",
We are disappointed that we were unsuccessful in giving you the real Hilton Scranton experience! Your honest feedback is extremely helpful to our housekeeping department. This is unacceptable and we can guarantee that you will be provided with our standard immaculate room if you choose to stay with us again. I sincerely apologize for your negative experience. Thank you for your review!
Happy New Year!
Erin Anastos | Sales Coordinator
Hilton Scranton & Conference Center

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Reviewed January 8, 2017

What a fabulous Hilton location! We were warmly welcomed by Luke, Dana, Ray and others and made to feel important the two days we stayed with them. They happily made dinner reservations for us, drove us to dinner one night, and generally made it a complete pleasure to stay with them. It's a convenient location to many dining options and an easy on-off the major highways. Would stay with the again in a heartbeat.

Room tip: We has a king deluxe with a living room area - very nice and comfortable.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Parrothead66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 10, 2017

Hi "Parrothead66"!
We are so appreciative of your amazing review! Your kind compliments will be passed along to Luke, Dana, Ray and the rest of the staff. I am so proud to hear that our team showed you our standard Hilton Scranton experience. I am always happy to hear when a guest takes advantage of our shuttle service! It sounds like you and your company had a wonderful time in The Electric City. Please come visit us again!
Happy New Year!
Erin Anastos | Sales Coordinator
Hilton Scranton & Conference Center

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Reviewed January 4, 2017

Arrived at the hotel and checked the bed for cleanliness. 1st bed was disgusting and covered with yellow and brown stains. They moved us to another room and that one was the same. Took us 8 more rooms before we found a bed that was sleepable. The staff was even amazed that it was that bad. This hotel had amazing reviews so I don't know how the beds were overlooked. Check the pads and mattress if you stay at this hotel!! For what it's worth the staff was amazing and our whole stay was free. They felt really bad. Even got free breakfast!!

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank U14MCkennethb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 10, 2017

Good morning "U14MCkennethb",
Thank you for your recent stay with us! We sincerely apologize for our irregular error regarding the beds. As the award-winning Hilton Scranton, this is not our standard. Our housekeeping department has been informed and we guarantee to never allow this to reoccur. I am pleased to hear that we provided you with a complimentary stay and breakfast. It thrills me to hear that you found our staff to be amazing. I am excited to pass these notes on. We are extremely hopeful that you will give us another chance.
Happy New Year!
Erin Anastos | Sales Coordinator
Hilton Scranton & Conference Center

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Reviewed January 4, 2017

We met our son and his family half way since we were unable to get together for Christmas. We chose it because we had stayed here before and with two grand kids, the pool made it appealing. We enjoyed watching them as they played in it. We were impressed with the friendliness of the staff. My expectations as a HiltonHonors gold member were surpass on this trip. I would not hesitate to use this as a half-way meeting place in the future.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank John L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this reviewResponded January 10, 2017

Hi "doc577"!
Happy New Year! We are so glad your grandchildren were able to enjoy the pool! We love it as well. Thank you for complimenting our award-winning staff. We strive to make every guest feel at home. We express our gratitude for your HHonors Gold member status. Thank you for being a part of the Hilton Scranton family. We look very much forward to seeing you in the future.
Sincerely,
Erin Anastos | Sales Coordinator
Hilton Scranton & Conference Center

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