I typically only review a place if it is extremely good or extremely bad. In this case, our dining experience was horrendous.
We arrive to the restaurant and it is packed with the Sunday after church crowd. There is a 25 minute wait, which is understandable because a lot of people were there. Once we are seated and walk into the dining area, we notice 5-6 empty tables that are all dirty and have not been cleaned off. If these tables were cleaned immediately, they could have seated many of the other parties waiting and easily cut the wait time in half.
Once we were seated, Tristan waited on us. It was very apparent he did not want to be working today. He brought us our drinks and finally returned to take our order. We waited. And waited. And waited some more. We were starving and just wanted our breakfast. From where we were seated, we had a straight-shot view of the kitchen and the orders being sat there for the waiting staff to take. We saw the cooks sit our food there and were relieved because we were so hungry. Tristan walked past us about a dozen times, and never once grabbed the food. It sat there for 25+ minutes, including other tables' food as well. Different waiters and waitresses eventually brought us our meals.
I must say, I have never been brought cold food at a restaurant, but today was the day that that changed. When I put butter on my waffle, it didn't melt. The eggs were EXCRUCIATINGLY cold. We were starving though, and had already waiting what seemed like a lifetime, so we ate. Meanwhile, the dirty tables we passed upon being seated were still dirty and there was still a wait.
This place has a great menu with great potential, but it is obvious that the management is nothing short off atrocious. By watching the cooks, they were preparing and cooking the food at a fast pace, but the waiting staff was slacking immensely. The cooks were constantly running out of room when sitting the food up on the shelf to be taken to its table.
I think its safe to say that we will not be returning. Cold food, dirty tables, and a long wait is unacceptable. Next time I want breakfast, I'll go to Waffle House or Cracker Barrel instead.
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