We stayed at the Residence Inn Flagstaff in early Jan 2021. My travel priorities right now are safety and comfort. This hotel felt incredibly safe with regard to social distancing and COVID-19 best practices. We stayed on a lower floor to avoid elevators, and had an executive suite which was spacious, clean and very comfortable. The bed is super comfy. Staff was very friendly. We brought our dog and there is a park across the street for easy relief and play time. There are restaurants nearby offering to go food, and the hotel has a small market w beer, wine, beverages and snacks. Only minor complaint is that this is definitely a family friendly hotel so if you’re looking for peace and quiet you may not get it - we had kiddos running above our room from 7am until 10p. It’s cool, I just pretended they were playing in a drum circle and took a sleeping pill. If I find myself driving through Flagstaff again I’ll stay here.

Let me just say, I loved everything about this hotel. It is conveniently located to just about everything. The dark haired girl that worked at the front desk was so pleasant. I was pleasantly surprised that they honored my Titanium member room upgrade, as that is truly the best perk, and doesn’t always get honored. The room was spotless, breakfast was supplied with gloves and masks, respecting us Covid fear mongers, pool was warm and area was clean. The outside of the hotel is attractive and different than most residence Inns.

I would have rated this a 4-5, until the drill Sargent PJ came on shift at the front desk.
After a long day of traveling, the kids being restricted in the cars, and with Covid, don’t touch that , put your mask on, let me sanitize your hands, etc etc. we finally got settled in our rooms and let them run around a bit. It was about 9:39p we got a call from PJ, that there was a noise complaint. Honestly, they were bouncing a small ball and figured we would have to shut that down soon anyways, so we did. Decided to get ready for bed, and was showering our toddler, who hates showers and started crying. So about 10:05p, again another call from PJ. We stated that we stopped them from playing and wasn’t quite sure how she wanted us to immediately stop the crying, since she hated getting showers. Maybe she would have been happy if I had suggested borrowing one of the dog owners muzzles?? (Clearly, I am being sarcastic) Probably judgmental on my part, but I would guess that she didn’t have children. Any good parent knows when kids are tired and trying to get them showered, it can be trying, and there’s nothing you can do but to hurry the process up. However, I decided it might be best to talk in person. I asked if there was a quiet time policy in place, and she stated that she tried to get managers to put one in place but nothing so far, but felt it was more of a courtesy. Honestly I didn’t think 10:00p was too bad and thought 11pm was a good compromise. I even explained to her as a Titanium member, I have stayed in a lot of hotels, some noisier than others. Several times sports teams and their families would come in, take over the lobby, pool area and let their kids run up and down the halls, and use up the elevators, and only once did I complain, only after they complained about my loud tv trying to drown them out. If you want total quiet, I wouldn’t certainly expect it at a hotel.
Long story short, hotel is great, but I didn’t appreciate how PJ handled what she defined as a courtesy. Felt like courtesy was extended to one guest only and that didn’t include me. Needless to say, after 1030p, not a creature was stirring, except maybe for a mouse. You be the judge on PJ, staying at this hotel she could be your best friend or your biggest pain in the butt, at this hotel, especially if you are visiting some of the nearby breweries.

We drove up from Phoenix to stay at this hotel for several days to get away from the 4 walls we've been surrounded by for months due to COVID.

The hotel is easy to find, centrally located (literally a block or two from restaurants and shopping). Parking was adequate and we never had a problem finding a place to park, even at odd hours.

The room we chose was a suite, so I'm not sure what the other rooms look like. However, our room had a spacious bedroom, bathroom, and living area with a full kitchen, stocked with plates, bowls, glassware, and cookware. Since we were trying to stay safe, we would pick up food curbside at local restaurants and eat in our hotel room. It worked out perfectly.

The staff greeted us warmly whenever we came into the lobby, which was awesome. Although they were all friendly and hospitable, I do need to point out a particular front desk employee, Jon Sealy. He was stocking the lobby market late in the evening while I was picking out a snack. We chatted and when he heard we were visiting the South Rim the next day, he gave me some excellent advice about what website to look at for traffic conditions and weather. Considering it snowed late that night, viewing that website the next morning saved us from a very long trip on slippery roads only to see nothing but clouds. We instead went elsewhere and had a blast. Kudos to him for helping us avoid a costly mistake. We owe him big time!

Had a great time there and wouldn't hesitate to visit them again.