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Reviewed December 2, 2020 via mobile

I decided to book the Courtyard as website described its lounge and restaurant along with a business center, and it is pet-friendly. I found the hot tub photo enticing as I was in the middle of a coast to coast roadtrip and my muscles were aching. I arrived at the hotel only to find no restaurant, no cocktail lounge and was told that Covid was the reason. Covid might have affected the level of service the hotel offers, but it certainly didn't affect the hotel charges as the "pet-friendly" Marriot charged me $80 dollars for my dachshund, and the hotel rate certainly didn't reflect the current non existent hotel service. I then went to the business center as I needed to edit a document, and I didn't bring my laptop. The only computer that the hotel had wouldn't permit a sign-in to Gmail and the attendant called the Maintenance man who naturally was unable to do anything about an computer problem. I then went to the indoor pool/hot tub which of course was closed due to Covid.
My principal objection is that the Marriot website completely mislead me as they have yet to update their website and I won't make the mistake of believing their false promises again.

Date of stay: December 2020
Trip type: Travelled with friends
3  Thank S4679NNwendyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimber Tinsman, Guest Services / Front Office at Courtyard Flagstaff, responded to this reviewResponded December 2, 2020

Thank you for your immediate response! We are sorry that we fell short of your expectations. We do send out pre-arrival emails stating what amenities are open or closed. I am sorry that our pool/hot tub were closed due to maintenance issues during your stay. We have lowered our rates to reflex the pool being closed. All other amenities are open at this time. We do ask you call the property before arrival as things are constantly changing. Thank you for staying with us during these unprecedented times. We do hope you choose to stay with us the next time your travels bring you to Flagstaff, AZ.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2020

Horrible! We were looking forward to staying here with our kids over Thanksgiving. The indoor hottub and pool was the reason we booked. Once we visited the hotel and found out the pool and spa were underconstruction we asked for our money back so we could find a hotel with a pool and spa for our kids. The hotels response was that we could "walk accross the street to their other property" I am sorry but suggesting we walk across a major road in 30 degree weather with little kids TO SWIM was just a slap in the face. We kindly ask asked for our money back and the property offered a $30.00 refund. Yet another slap in the face. We finally left with no refund out $170.00 because we paid for a room elsewhere. The hotel was not even at capacity. I can see why Horrible customer service. Don't stay here. They don't care about you or your family. Not reasonable. I would expect better from a Marriott. I will be sure to spread the word they don't care!

Date of stay: November 2020
Trip type: Travelled with family
1  Thank brittneys669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimber Tinsman, Guest Services / Front Office at Courtyard Flagstaff, responded to this reviewResponded November 28, 2020

I am so sorry that we fell short of your expectation. We do send out a pre-arrival email staing the amenities that are available and those closed. I'm sorry if you didn't received it! We have shared your feedback with the appropriate departments. Thank you for staying with us during these unpresented times.

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Reviewed November 22, 2020 via mobile

Background- former Platinum member for YEARS, now just gold. But I have a LOT of experience with Marriotts, and Courtyards in particular.

Upon check in, I showed the front desk clerk the AAA rate from their (AAA) site on my phone. $136. She said her best rate was going to be $143. I said I’d book through AAA and be back in 2 minutes.

She was kind enough to finally match the price. Saved me a couple minutes from going online, but also costed a couple going through the exercise.

Next, I was handed a slip for my car (to place in window to show I was a guest). And a $6/nt charge with it!!! At a COURTYARD? They certainly found a way to get $6 of my $7 savings back. Ha. There is no parking garage.

(Watch out for the homeless guy urinating in the corner of the unsecure lot you just paid for- hope the kids don’t see).

Not sure which “business travelers” built this courtyard, because most come to Courtyard to not get nickel and dimed w parking, bell, internet and resort fees.

I understand Covid is a concern. But hotels are using it as an excuse to cut services and limit food. Breakfast? Oatmeal, blueberry muffin or egg sandwich. Since you are cutting services, how about handing out the measly breakfast for free. It would be a nice gesture.

Room? Dark dark dark. At 7pm I had every light on and it was still dark. TV takes up most of the workspace. Hard to get work done. Poor room layout. Couch appears to have come from a 70’s porn film. I wasn’t gonna sit on it.

Bed was a bit firm. Was up tossing all night. Not a luxurious bed by any means.

You are allotted shampoo for barely one person. .75 ounces. Not sure what I can do with that. Head to the lobby for more.

Other than a sketchy couch, room was CLEAN.

The best part? The lobby was beautiful. Empty. But beautiful. Very clean and lots of work spaces (maybe that is why there is no lighting in the rooms).

Overall, Clean lobby and rooms. If I am in Manhattan or parked in a secure garage, I understand a parking fee. Not in Flagstaff. I’d like at least 1 Oz of shampoo. I’d like to be able to see in my room. And I’d like a clear area to work.

Won’t be my first choice on my next visit to Flagstaff. I have always appreciated the “built by business travelers for business travelers” marketing angle. This courtyard misses the mark.

Date of stay: November 2020
Trip type: Travelled on business
2  Thank THEBARKINGTUNA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimber Tinsman, Guest Services / Front Office at Courtyard Flagstaff, responded to this reviewResponded November 24, 2020

I am so sorry that we fell short of your expectations. We have let the appropriate management team know. Our Palatium guest do receive free parking for their loyalty. I am sorry that the bed wasn't comfortable for you. It is hard to find a bed
that everyone likes - for this I apologize. We do offer complimentary wifi and no not charge a resort fee. We are hoping to open our Bistro in the near future, as we miss it too. We are offering a limited menu daily as well. Thank you for staying
with us during these unprecedented times.

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Reviewed November 14, 2020 via mobile

I try to stay at Marriott hotels when i can. I have elite status with them and get treated well at every stay. I just finished two knee surgeries. Total knee replacement and torn quad. I have not had a good nights sleep since May. Quiet and the most comfortable bed ive ever slept on. Hit pillow. Out. Woke up in morning. Have not slept thru night since i injured my leg. Perfect

Date of stay: November 2020
Trip type: Travelled on business
Thank kyzrsose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilliary Russo, Owner at Courtyard Flagstaff, responded to this reviewResponded November 25, 2020

Thank you for taking time to review your recent stay. We are delighted to hear that you had a great night sleep! We will make sure to share your feedback with the team. We hope to see you again soon.

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Reviewed October 6, 2020 via mobile

Great location. Safe and pretty part of town. Wonderful views from the hotel. Beautiful fire pit and great beer options. Would definitely recommend for those looking for a central location to the Grand Canyon and other National Parks. Easy ride from PHX. 10/10

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank Rosentb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilliary Russo, Owner at Courtyard Flagstaff, responded to this reviewResponded November 10, 2020

Thank you or taking the time to review your stay. We are delighted to hear you enjoyed your time with us and in Flagstaff. We hope to see you the next time.

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