1st, the room was filthy. 2nd, the staff has an attitude. 3rd, the lounge and bar area is closed due to Covid, an excuse to save money. 4th, you'll keep finding that things are broken.
The room is disgusting. The returns have filthy air filters, and that is probably why the air conditioning does not work. Toothpaste was still on the vanity from the previous guest, and the carpet may have been vacuumed 2 or 3 months ago.
When dealing with the staff, they make you feel like you're bothering them. They'd rather be in the back eating and on their phones. I had a guy try to help get my clothes dried and he brought them back 20 minutes later still wet. I can't completely blame the staff, because there is only one person running the front desk at a time and they do appear to look over whelmed, so I believe that management is to blame.
I guess blaming poor hospitality and poor cleanliness on covid is the best business practice that this hotel can muster. Rooms are only serviced every three days. You can only get two wash clothes per day, even if you have more than two people in your room. They ask that you try to not use so many wash clothe, because "they are running out". The dinning room is blocked by garbage cans full of trash toprvent the spread of covid. Also the lounge area is blocked off with a pile of chairs and table, to block the spread of covid. Then your complimentary breakfast is a bagel with cream cheese witha couple of ounces of apple juice, so to stop the spread of Covid.
If you look into the room behind the front desk, while waiting for some help, you'll notice a P.M. schedule posted on the wall. Most of that scheduled work really needs to be completed by competent maintenance personnel. The pull-out couch in our room nearly broke my 6 year old daughters leg because instead of replacing the missing springs, someone decided to maneuver a few springs to hold the mattress up. When my daughter tried to crawl across the bed the mattress collapsed and her leg was twisted by the the springs and the bar. Also, the dryers are broke, the min-ifridge doesn't get cold enough, the AC doesn't really work.
I can keep going on about how miserable this place is, but do yourself a favor and just go somewhere else.