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4 - 9 of 911 reviews
Reviewed September 8, 2020 via mobile

The room had empty beer cans under the nightstand and leftover pizza in the fridge. The bedsheets are old and disgusting. One little soap was given for three people. The management doesn't care. Avoid this hotel.

Date of stay: September 2020
Trip type: Travelled with family
1  Thank YuriSasonov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 29, 2020

We were looking for a cheap, basic place to stay 1 night while passing through. The room was basic and large, but we hated the smoky environment (we booked a smoke free room). The bathroom fan was noisy and needed to be repaired. The breakfast was very limited, and the place was one big mess. Location is good, right off the highway but we would stay somewhere else next time.

Date of stay: September 2019
    • Value
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2  Thank Kay_K89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Howard Johnson by Wyndham Flagstaff I-40 East Lucky Lane, responded to this reviewResponded March 1, 2020

Dear Kay_K89 - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 6, 2020

Two queen beds with both mattresses worn out. Our sleep was less than comfortable. Supplies were for two even though we booked for four. Only one wash cloth though.
Skimpy breakfast but good. Location was what we expected near amenities.
Staff was friendly and courteous and did get extra towels.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Andre V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Howard Johnson by Wyndham Flagstaff I-40 East Lucky Lane, responded to this reviewResponded February 7, 2020

Dear Andre V - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 5, 2020

Building is run down and dated. Roof is in need of repair . Door hard to open with big gap at bottom. Ac out dated and noisy. Bathroom clean but in need of repair.Noisy room, road noise/ac and bathroom fan. Should of stayed somewhere else

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank olyfarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Howard Johnson by Wyndham Flagstaff I-40 East Lucky Lane, responded to this reviewResponded February 7, 2020

Dear olyfarms - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 24, 2020 via mobile

The hotel is clean, but that’s only positive aspect. The receptionist is odd and unfriendly, the breakfast is very poor and the heating system is very noisy during the night. You have 2 choices: freezing or staying in a warm room but not sleeping at all because of the noise.
When we arrive they charge our room twice, just because it doesn’t work first time. Definitely not recommend it!

Date of stay: January 2020
Trip type: Travelled with family
2  Thank codrutm2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Howard Johnson by Wyndham Flagstaff I-40 East Lucky Lane, responded to this reviewResponded January 26, 2020

Dear Guest - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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