Nightmare experience. After I confirmed my reservation via phone, and received an email confirmation a week before my arrival, I received a voice mail - shortly thereafter - notifying me that my reservation had been canceled. By the time I could call back (same afternoon), I was told that the room had been rented to someone else. I was absolutely baffled, and the proprietor offered no apology whatsoever, and was quite rude in his effort to evade responsibility and shift blame to me. I had never had such a terrible and exasperating customer service experience. I was left scrambling to find another B&B at the last second of a festival weekend, and the proprietor offered no help. He couldn't have been less concerned or more arrogant. While the B&B may be lovely, and I would never - never - consider staying there again. Reserve at your own risk.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity.ca and Priceline so you can book your Cleveland House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cleveland House Hotel Newport