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Reviewed September 19, 2017

This is the place to stay in Waikiki, we had 14 nights of pure indulgence....the service, the staff, the amenities, the room and the views exceeded our expectations. Our daughter was treated like a princess, she was given a little wooden turtle lei necklace on arrival, at the lobby she was offered a trolley full of toys to pick from and on arrival into our room there was a spade and bucket set with her name on it waiting for her....she was beyond excited. This hotel was very accommodating with such things like, early check in, higher floor, away from lifts, extra towels and bedding and all with a great view...we got exactly what we had asked for and more...during our stay we celebrated Australian Fathers Day and our 9th anniversary, neither were mentioned to the hotel but on both occasions we arrived back to our room to find, cards, a surprise cake, balloons, towels arranged as swans....I have never in all my years of travelling, seen such attention to detail....I am a clean freak and can be very judgemental about housekeeping standards but I'll give an 11/10 for this hotel, housekeeping did an amazing job!! Bonus kitchen, washer and dryer in your room, saves so much time and effort, especially travelling with children! A huge thank you to all the staff but a few of the staff who assisted us on many occasions, Sandy (guest relations) Yasu (check in) Stephanie and Jamie (concierge) and the truly amazing Momo (pool), you went above and beyond every time we saw you....thanks Ritz Carlton for making our holiday a brilliant one and we can't wait for our next visit...

  • Stayed: September 2017, travelled with family
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1  Thank Ashjay40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 19, 2017

From the moment we arrived until the moment we left we felt like we were the only guests in the hotel. We were treated like personal friends and had all the amenities you could ever need. The room was very clean and the view was amazing. Room service was fast and great food. The pool and service at the pool was fantastic. The front desk, concierge and valet service always went above what we were asking for. WE enjoyed our stay so much we are going back again in 3 months with the whole family.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with The Ritz-Carlton Hotel Company
Thank launicem2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 18, 2017

We booked this through Costco and it was well worth it. From our arrival to departure, we were treated very, very well. Every hotel should aspire to this level of service--which was all done with genuine feeling. It didn't feel phony, as do a lot of corporate-serving hotels, where their main business are business people. The Ritz was catering to those who wanted a quieter stay, wanted a real vacation, who had lots of questions, who wanted to eat well, etc. We stayed I believe in the smallest room, the studio, but it was plenty big, had a great ocean view and everything we needed. Highly recommended.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with The Ritz-Carlton Hotel Company
Thank jonathanrT1322OW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 17, 2017

As you enter the elegant ground floor, it's all about you. Be prepared to be accommodated and feel that you are valued. The staff is extremely attentive and efficient. Further, the deluxe two bedroom suite is spacious with high quality furnishings, upgraded amenities,and a full kitchen with high end Miele appliances facing ocean and city views. In addition, the room is quiet and housekeeping is spot-on. Finally, the concierge assists with navigating activities. Mahalo (thank you).

  • Stayed: September 2017, travelled with family
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Thank Carmen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas C, General Manager at The Ritz-Carlton Residences, Waikiki Beach, responded to this reviewResponded September 18, 2017

Aloha Carmen J,
Thank you very much for sharing this review. The Ladies and Gentlemen appreciate your staying with us and were so happy that you enjoyed your experience and their service. Our Housekeeping and Concierge teams were especially delighted to have been singled out.
It was wonderful to read that your two-bedroom residence suited you so well with its furnishings, amenities and views. We all look forward to the next time we have the privilege of welcoming you back. Until then,
Mahalo nui loa,
Douglas Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2017

Stayed at the Ritz Carleton for our 20th wedding anniversary and we had a wonderful time. The staff, the fasciities, everything was perfect. Special thank you to Rena, and Momo for extra special care.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with The Ritz-Carlton Hotel Company
Thank HachMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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