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All reviews ihop restaurant pink line parking garage front desk staff room key street noise stay there again small balcony living room beach towels location is great across the street booked this hotel minute walk to the beach resort fee ala moana mall bus stop
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Reviewed March 30, 2018

I really wanted this hotel to turn out to be excellent for us but it was a bit of a damper due to the room we got. The location was excellent. They had an ihop next door which was great for breakfast and it was handy using the keycard to use the pink trolley. The room on the other hand was dark and damp. There was Mold everywhere, the wallpaper was bubbling the smell was bad. I am pregnant and suffering from asthma so it was horrible for me.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Rooms
1  Thank babana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded April 2, 2018

Aloha babana,

Thank you for recently staying with us here at the OHANA Waikiki Malia by Outrigger and for providing us with your gift of valuable feedback. We truly appreciate your insight and are working towards addressing all of your concerns. It is our goal to create an unforgettable vacation experience for all of our guests and to make everyone feel like they are at their home away from home in paradise throughout their stay.

Mahalo Nui Loa we look forward to welcoming you back in the future.



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Reviewed March 30, 2018

Hotel key gives you access to the Pink Trolley rail from Galleria duty free to Ala Moana Mall.
Near to Ross Shopping Store. Walking distance to Waikiki beach, Waikiki Aquarium and Zoo.
Best place to stay in Waikiki
Mahalo

Room tip: 18th floor is the best 🤙🏻 Aircondition is excellent...
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank adimvashvenche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded April 2, 2018

Aloha adimvashvenche,

Thank you so much for the wonderful review posted on TripAdvisor. We really appreciate you 5 star rating and great compliments about our staff. I will surely share with the entire team. We look forward to welcome you back again.

Mahalo,

So'o Tana
Front Office Manager


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Reviewed March 23, 2018

Basic accommodation. Our room was situated in adjunct older, tired building. Convoluted way of getting to it through door from elevator--a turn on concrete floor followed by up and down steps on stained carpet. No lanai. Very industrial feeling. A promo that was disappointing in appointment and final costs. Will not revisit this place.

Room tip: ask for anything but the LuAnna wing
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jimjoyce2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded March 26, 2018

Aloha Jimjoyce2014,

Thank you for recently staying with us here at the OHANA Waikiki Malia by Outrigger and for providing us with your gift of valuable feedback. We truly appreciate your insight and are working towards addressing all of your concerns. Please accept my sincere apologies for not meeting your expectations. It is our goal to create an unforgettable vacation experience for all of our guests and to make everyone feel like they are at their home away from home in paradise throughout their stay. We hope you give us a second chance and visit us once again.

Mahalo,

So'o Tana
Front Office Manager

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Reviewed March 23, 2018

We have been staying at this hotel for the past 10 years. The staff are very welcoming and will make your stay a very enjoyable one. The hotel is well situated in the center of Waikiki. It is literally 2 blocks from the beach and 2 blocks from the Ala Wai canal and close to shopping of every type imaginable. The property offers different types of accommodations including regular hotel rooms and 1 bedroom suites. There are also ocean views from a number of rooms. This is our go-to hotel whenever we return to Hawaii. I am a native so we try to go home at least once a year! Please note that Waikiki is an active place and can be noisy for newcomers. That will be true of ALL hotels in central Waikiki because of the population density in this area. Don't let that discourage you from visiting. The beach is beautiful and the dining and shopping choices amazing!

Room tip: Higher floors are more expensive but will offer better views.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lawrence R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded March 24, 2018

Aloha Lawrence R,

Thank you so much for the wonderful review posted on TripAdvisor. We really appreciate your generous rating and many great compliments about our hotel and the staff. We love to welcome you back again and we thank you for continuing to be part of our OHANA for 10 years.

Mahalo,

So'o Tana
Front Office Manager

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Reviewed March 19, 2018

I live on Hawaii Is,and, but travel frequently to Oahu, usually opting to stay with family, or a near by hotel that begins with A.

Knowing my wife and I would be visiting during Kamehameha Schools Song contest, I found some great pricing deals for this hotel, during the holiday season, so I booked the reservation.

The day before arriving, we called the reservations number and asked if we could get early check in. Who,e there was no guarantee, they do put in our request.

We arrived 1 hour before normal check in, and was assisted by Armonte, who was not only accommodating, also extremely courteous and helpful in getting us checked in. During checkout, I learned he was the front desk manager, which pleases me to see he leads by example.

The hotel was bustling with international travelers, but the property was clean and the staff awesome! We also enjoyed being able to dine at iHop in the lobby as well as eat some pizza outside, and McDonalds across the street. There area also two convenient stores, also across the street, if needed.

During checkout, we were helped by Pam, who must have been trained by Armonte, because she was just as helpful and friendly as Armonte. It’s safe to say, we will be happy to return on our next visit.

Date of stay: March 2018
Trip type: Travelled with family
1  Thank Mitchhawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded March 21, 2018

Aloha Mitchhawaii,

Thank you so much for taking the time to post your review on TripAdvisor. We really appreciate your 5 star rating along with many great compliments about our hotel and staff. It has been our pleasure having you as our guest at the OHANA Waikiki Malia by Outrigger. On behalf of our entire staff, we thank you for allowing us to host you and are looking forward to welcome you back one day soon.

Mahalo,

So'o Tana
Front Office Manager

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