We stayed one night. The check-in and other customer service was fantastic - employees were friendly. The room was clean, comfortable and had a great view of the ocean. We did splurge on the dinner buffet, which had a great selection and was tasty. Would stay here again.

Good place to stay on Waikiki. Directly across street to beach and Duke's statue, towels provided at valet stand, couple of blocks from marketplace, Dukes restaurant, waterfront shops. Suggest high floor (we were on 30th floor) to avoid street noise (Waikiki is a noisy place). Only complaint is slow elevator service mentioned by others (and true.) Good coffee shop downstairs, enjoyed the pool bar for lunch and drinks (and friendly servers), very good valet services.

My husband and spent three nights after a cruise to Hawaii. We had a transfer from the cruise ship to the Hotel and this is where my disapointment in choosing this hotel as part of our cruise vacation package started.
We were dropped off on a side street where a passenger had to help unload luggage it was chaotic and unorganized. The driver was not sure where we were to go, a person from the hotel showed us where to put our bags and informed me not to leave anything of value on the loading dock. And said just walk around the building with very little direction. The signage was aweful and took a while for the group of us to find the front desk. We were told to come back for 130 as they would put a rush on the room, we came back at 2 and told that rooms are not ready until 3, we came back at 320 and still the room was not ready but they phoned and cancelled what they called a second check of the room and let us in. The hotel was under construction which we did not know would be occurring. The elevators were slow to the point that they posted signage to show peak times.
The rooms were large which was nice, the bathroom was worn with the tub paint job very obvious. It looked like they did an upgrade of the room trying to modernize but not done with dedication to details. (Ie bottom of doors all chipped, two tone badly painted tub). The signage throughout was not very clear or visable.
The location is right in the middle of things so that is a positive if you want quick access to the beach and shopping.
For the price I was very disappointed and I should have explored the hotel better. I know all of the area is expensive $350+ a night hotels, $60 hotel buffet etc.