We stayed one night. The check-in and other customer service was fantastic - employees were friendly. The room was clean, comfortable and had a great view of the ocean. We did splurge on the dinner buffet, which had a great selection and was tasty. Would stay here again.
Aloha vacationaholic,
We’re thrilled to receive this glowing review! From the scenic views, comfortable accommodations, and our staff’s aloha spirit, your trip sounded truly unforgettable. We eagerly await your return.
Mahalo,
Hyatt Regency Waikiki Beach Resort Ohana
Good place to stay on Waikiki. Directly across street to beach and Duke's statue, towels provided at valet stand, couple of blocks from marketplace, Dukes restaurant, waterfront shops. Suggest high floor (we were on 30th floor) to avoid street noise (Waikiki is a noisy place). Only complaint is slow elevator service mentioned by others (and true.) Good coffee shop downstairs, enjoyed the pool bar for lunch and drinks (and friendly servers), very good valet services.
Aloha 879StephenS879,
Thank you for sharing these kind words! We agree that our prime location just steps from Waikiki Beach is the perfect setting for a memorable island getaway. We are currently undergoing a state required elevator modernization project, which may have caused the longer wait times for the elevators during peak hours. We apologize for the inconvenience this may have caused during your stay. We would be honored to host you again upon your return.
Mahalo,
Hyatt Regency Waikiki Beach Resort Ohana
My husband and spent three nights after a cruise to Hawaii. We had a transfer from the cruise ship to the Hotel and this is where my disapointment in choosing this hotel as part of our cruise vacation package started.
We were dropped off on a side street where a passenger had to help unload luggage it was chaotic and unorganized. The driver was not sure where we were to go, a person from the hotel showed us where to put our bags and informed me not to leave anything of value on the loading dock. And said just walk around the building with very little direction. The signage was aweful and took a while for the group of us to find the front desk. We were told to come back for 130 as they would put a rush on the room, we came back at 2 and told that rooms are not ready until 3, we came back at 320 and still the room was not ready but they phoned and cancelled what they called a second check of the room and let us in. The hotel was under construction which we did not know would be occurring. The elevators were slow to the point that they posted signage to show peak times.
The rooms were large which was nice, the bathroom was worn with the tub paint job very obvious. It looked like they did an upgrade of the room trying to modernize but not done with dedication to details. (Ie bottom of doors all chipped, two tone badly painted tub). The signage throughout was not very clear or visable.
The location is right in the middle of things so that is a positive if you want quick access to the beach and shopping.
For the price I was very disappointed and I should have explored the hotel better. I know all of the area is expensive $350+ a night hotels, $60 hotel buffet etc.
Aloha ShannonPB,
We are disappointed to learn that your stay did not exceed expectations. Though our Great Hall Atrium is currently undergoing an exterior façade maintenance project, all shops and restaurants remain open. We are also completing a state required elevator modernization project, and we apologize for any inconveniences this may have caused during your trip. We greatly appreciate your feedback, and in the future, we hope to regain your trust with a five-star getaway.
Mahalo,
Hyatt Regency Waikiki Beach Resort Ohana
Hyatt Regency Waikiki staff are always welcoming and friendly. The hotel overall is customer-focused. Their spa services and products are superb.I highly recommend you to check them out by checking into the Hyatt Regency Waikiki very soon for your next stay experience!
Aloha Rickie331,
Thank you for sharing this wonderful five-star review! We’re overjoyed that our team made such a positive impact on your stay. Your recommendation means the world to us, and we can’t wait to host you on our island paradise again soon.
Mahalo,
Hyatt Regency Waikiki Beach Resort Ohana
Great Location in central Waikiki, rooms clean and spacious.
King Ocean view room - amazing view of the beach, couldn’t quite see Diamond Head but still good.
Upgraded to Regency club for 24 hour access to coffee and snacks - this is $60 per day (I thought it was a once off fee).
Friendly team, good amenities.
Aloha RobSDraper,
Thank you for taking the time to share your thoughts from your recent stay. Whether it was our prime location in the heart of Waikiki or our staff’s aloha spirit, your visit certainly sounded memorable. It would be our pleasure to have you back at any time.
Mahalo,
Hyatt Regency Waikiki Beach Resort Ohana
